[Jfd4000]

What's interesting (and annoying) is that before upgrading up Nov software I connected the car to home WiFi. Now, after Nov update, it still connects to home WiFi and only home WiFi. It won't pick up any other WiFi including the one from my phone hoy spot. However, 4G has seen stable all week. Not that I've been driving more than 2 meters in this UK lock down.

Here's what I've tried : there is an option behind the wifi tab which connects the car automatically to a known network. Maybe by disabling this function, the car will lookup for another access point (turn your 4G off to force the car to search for a wifi hotspot - it may take somme time to appear ). Or you can try to reset your internet connections (!! it will also delete all linked Bluetooth devices) or only delete your home wifi connection?

 

[JPC]

They refused to tell me... Maybe someone with a more forthcoming dealer could ask what the Technical Journal TJ 35630 contains..

I have a technician coming to my house today to work on my car in response to my car suddenly shutting down on the highway last week. They are also going to try to get 4G working again. Here is what the technician emailed me:

"I will need access to your vehicle, and I will connect the diagnostic laptop to your OBD2 port, then remote in to our field service engineer to run some diagnostics and most likely do a remote / packet install to get your 4G module online."

Edit: The person coming to my house is actually an Operations Manager who happens to be in Colorado. He will hook up the diagnostics laptop to the car, but then work remotely with engineers as stated above.

 

[ProfessorCook]

Edit: The person coming to my house is actually an Operations Manager who happens to be in Colorado. He will hook up the diagnostics laptop to the car, but then work remotely with engineers as stated above.

Ah... the way of the future.

 

[stevelup]

Mine started working today, completely unprovoked. I just got in the car and it was there...!

 

[whiteco3]

The Polestar Q&A page has been updated today regarding 4G connectivity issues update, and also why LTE has appeared

Pure progressive performance | Polestar

Passion and emotion drive us, electricity and innovation drive our cars. We are all in, guiding our industry forward through pure, progressive, performance.

support.polestar.com

 

[Jfd4000]

For purists the 4G standard should be compared to LTE-advanced which is faster than LTE.

Although LTE has been labelled 4G, it does not offer the same speeds as "true" 4G and is limited to 100 Mpbs for downloads and 50 for uploads compared to 1000 Mbps /500 Mbps for "true" 4G, which is ten times more than LTE. These standards correspond to those of LTE-Advanced or WiMax Rel 2.

(I specify that I am not a specialist )

 

[skwark]

They also updated their connectivity FAQ and pointed to capacity issues with a supplier. Slightly concerning is they seem cautious and warn it could go out again, but they’re ready for that (whatever that means!).

The Polestar Q&A page has been updated today regarding 4G connectivity issues update, and also why LTE has appeared

Pure progressive performance | Polestar

Passion and emotion drive us, electricity and innovation drive our cars. We are all in, guiding our industry forward through pure, progressive, performance.

support.polestar.com

 

[whiteco3]

I haven't used the car that much in the last week or so, but I think I've seen a general improvement in 4G uptime over that period. Today, however, I've had two instances of the empty triangle (which I don't think I've had before?),lasted about 5 minutes on each occasion on starting the car, then eventually went solid and picked up 4g.

 

[SKuggemannen]

I suspect something happened with the 4G connection. Before it was a 50/50 gamble with the damn x, but the past 6-7 days have been 100% consistent and the connection appears faster than before. Completely smooth sailing. Might be just an extremely lucky week, but it certainly doesn't feel that way. I have not seen any OTA updates. This is in Norway so might be different for other countries.

 

[ALinSF]

What's interesting (and annoying) is that before upgrading up Nov software I connected the car to home WiFi. Now, after Nov update, it still connects to home WiFi and only home WiFi. It won't pick up any other WiFi including the one from my phone hoy spot. However, 4G has seen stable all week. Not that I've been driving more than 2 meters in this UK lock down.

What is your home WiFi setup? 2.4GHz with what type of security? My PS2 can only see my neighbor's SSID and not the 4 or 5 others on 2.4GHz that it should including my home SSID.

 

[jupiterorbit]

So my router is set to dual band. All my IoT devices tend to go on the 2.4Ghz and other devices like laptops, typically go on the higher freq. The car doesn't appear to pick up any WiFi apart from my home WiFi. However, since this week, it won't actually connect to the home wifi anymore. It can see the home network just fine. Signal strength on max, but when I tap it morning actually happens. No connection, no error. Turned off WiFi and back on again. Same thing. Annoying. Of course, it won't have anything to do with my phones hotspot. Arch enemies, they are. Doesn't even show up on the WiFi list.

 

[miked]

Has anyone had more than one WiFi connection show up? I have two SSIDs enabled on my Wifi network - main and guest and only guest is ever found by the P*. Both networks are set up the same as far as I can tell (dual band, no WPS etc.). My phone picks up loads including passing cars .

 

[jupiterorbit]

I have three networks. 2.4 and 5Ghz with their own unique ssids and a guest net. They all show up (sometimes). It's all totally random as to what does it doesn't show and when. Moody.

 

[JPC]

I have some interesting and amusing information to add to the 4G debacle. As a reminder, my car had functioning 4G on delivery, but then had the hollow triangle for weeks on end, without so much as a blip in time where it worked. Then, my car was shipped back to California so they could try to diagnose my temporary bricking problem. Sigh. So my car is there now, and I have been talking to the technician at Volvo Marin daily (he has been super helpful). Here's what I have learned:

1) The 4G provider is definitively AT&T for all US owners.

2) The 4G problem is (as many have suspected) associated with some sort of protocol issue that involves both Polestar and AT&T. This will obviously be solved, but who knows when.

3) Resetting the 4G module typically resolves the 4G connection problem, at least temporarily. The problem is that users cannot reset the 4G on their own. Even a 12V reset does not reset it because it has a separate back-up battery.

4) Fasten your seatbelt, dear reader, for this one: My car is getting loaded today with what they are calling a "Level 4" software update (not sure what this means, any ideas?) that will enable the following functionality: Pressing and holding the Front Defrost button for 15 seconds will now reset the 4G module. (side note: funny, because we all thought that this was the secret command for the ejector seat, right?).

Now don't everyone run out and start pressing your defrost button for 15 seconds (which will likely just trigger the hazard flashers anyway), since you don't have this software yet. But perhaps you will at some point, maybe the next time you go to the dealer. And presumably they will de-code this functionality down the road once the actual problem is resolved.

My car is probably coming back to Colorado this weekend, so I will update you when I know more.

I know you are wondering if I am joking, but I am not. You can't make this stuff up.

 

[rgledhill]

Interesting! That definitely sounds like "We know we have a problem so how can we put in a fallback hard reset? Let's put it on a button they won't normally hold down." And to be honest, that's an excellent idea. It's like my Sony phone very occasionally seizes up for no reason, and Sony had the foresight to make it such that if I hold down Volume Up and the Power button for 5s, it does a hard reset, built into the electronics not the software. It has rescued the phone every single time it happens, without fail. As you can't remove the battery, the phone would otherwise have been bricked.

So well done Polestar for putting this in while they gather informatioin as to the real cause. It does further make the argument that EVs are just computers with motors though, doesn't it!?

 

[Mick]

Interesting - so AT&T here. I wonder if we can get a Level 5 update that enables the ejection seat after all! Anyway, I hope this gets sorted out soon by AT&T and Polestar. Probably about the same time AT&T finally pulls fiber to my neighborhood even though all the other ones surrounding us have it. Been waiting 3 years now. 🤬

 

[JPC]

Interesting - so AT&T here. I wonder if we can get a Level 5 update that enables the ejection seat after all! Anyway, I hope this gets sorted out soon by AT&T and Polestar. Probably about the same time AT&T finally pulls fiber to my neighborhood even though all the other ones surrounding us have it. Been waiting 3 years now. 🤬

My neighbors literally across the street have fiber. I have DSL.

 

[StarPole]

My neighbors literally across the street have fiber. I have DSL.

Have AT&T fiber at the house. Awesome when we first got it (routinely >900 mb/s hardwired, 300 mb/s WiFi). Then a bunch of people got it and I’m back to 80 mb/s WiFi. Too many parents and teenagers on Netflix in my hood. $100/mo. Should I complain?

 

[Mick]

It was wonderful when I first got it in our old neighborhood. 1Gb symmetric, no data caps, and very low latency for $70/month. It never degraded in the almost two years I had it. Now I have to suffer through Xfinity 1Gb down (in reality about half that), maybe 20Mb up on a good day, and significantly more latency for nearly double the cost. AT&T can only get me 18Mb down and 1.5 or so up - unusable. Anyway, maybe they'll fix the Polestar LTE first - I'd rather they focus on that right now!

 

[Kemelinux]

I've tried every single method I've seen and none of them worked. Then randomly, while I was trying to persuade it to see my home WiFi, the internet access via 4G came back online again.

Note that there are two failure modes people are seeing - not being able to get onto the cellular network at all (empty triangle), and being on the cellular network but having no internet access (part/fully-filled triangle but showing an x). They're different problems.

My Polestar also had this problem for about 3 weeks, no signal at all (empty triangle) and nothing worked.
But yesterday I accidentally found a SOLUTION... switching to another profile activated the signal. But after 1 minute of internet connection it stopped working again, giving me the empty triangle. Switching the profile again reactivated the 4G and now it remains active. I also noticed that the SOS button was flashing a red light when I got into the car and after switching the profile the button turned white.