RE: Loan car / Tow bar / SMSR no pack vs DMLR performance upgrade
I want to share my recent experience with polestar as this could shed some light on some of the ongoing issues but also what to expect from after sale care.
After a 10 week wait, I was finally able to get my tow bar fitted. this was done at Autonext Altona, VIC and not at the Polestar Space in South Melbourne. I was downgraded to a SMSR no pack which was an interesting experience.
- Significantly slower (in fact slower than my other ICE Megan RS) but most importantly the car would wheel spin coming out of my steep gravel driveway on a dry day!
- The features I missed the most were the adaptive cruise control and somewhat the 360 camera in the pilot pack. IMO, the plus pack is not essential but then again, neither is the performance upgrade but both feel good lol
- The car would charged to 100% ignoring the set limit even though in the exact same setting, my car charge stops at the set limit. The loaner was still at version 1.9 so I wonder if this glitch has been fixed in later versions.
Tow bar fitting was very neat but they did have to cut part of the under car and expose part of the bear metal. I got a adaptor from Repco but haven't tested it on the trailer yet. The infotainment and TCAM was a bit grumpy when I got the car back 4 days later (I couldn't have come back the same day but that didn't work for me).
No LTE for about 10 minutes and I had to reset the infotainment. The nice surprice was to have the rear sequence light being added but sofware is still at 2.2 not 2.3. Maybe they were able to do some selective software updates?? not sure
FInally som interesting info I got from the Autonexus staff:
- They haven't had to replace a TCAM yet on any of the VIC cars.
- They implied that the recent software upgrade (not sure if they were refering to 2.2 or 2.3) would solve the drain happening on the battery system.
- They haven't receveid training about servicing yet. I guess they have a couple of years to worry about that.
Overall, experience was better than expected (OGs will remember the early days of chaos) and the Autonexus staff seem to be trying at least and there seem to be a process. I wish they could provide a loaner to your home instead of driving 2hr in traffic to Altona but maybe I'm asking too much.