[mxs]

Katherine, that’s a bummer about the failing OBC, hopefully Polestar can get your car fixed soon … what year is your vehicle?

 

[p-a-tellnes]

Hm… Not able to locate any tiny button above the charger socket on my car, at least not on the outside. Any pictures?

 

[TJ313]

Jeepers, total bummer. I hope it gets worked out soon!

 

[Icesingh]

Thanks to everyone, but none of that worked.
I talked to "Central Command" via the connect button several times yesterday, and a young woman told me this: there is a tiny button at the 12 o'clock position above the charger socket that you can press with a tool such as a screwdriver to release it. It worked. However, now my car will not charge. Either the charger end of the cable is fried, or it's the car 😩

The car should still charge on a dc charger if it doesn’t then polestar need to fix yours as a priority. The wait for an on board charger can be lengthy due to the supply chain.

 

[mxs]

Hm… Not able to locate any tiny button above the charger socket on my car, at least not on the outside. Any pictures?

it makes you a wonder whether at some point they changed the location of release element from inside trunk to outside …or the other way around? … because there should be a manual release of some sort.

 

[krheinwald]

Thanks to everyone, but none of that worked.
I talked to "Central Command" via the connect button several times yesterday, and a young woman told me this: there is a tiny button at the 12 o'clock position above the charger socket that you can press with a tool such as a screwdriver to release it. It worked.

Was it here, right above the plug?

That would be the mechanical lock pin for the plug.

Good to know, but I don't see how it can be reached with larger (CSS-) plugs.

 

[Icesingh]

it makes you a wonder whether at some point they changed the location of release element from inside trunk to outside …or the other way around? … because there should be a manual release of some sort.

I think they changed the design of the charging point so the release doesn’t work.

When the battery pack is replaced the charging port is changed at the same time as it comes as one unit, there was a pic on a thread for it somewhere. Maybe this is the reason the manual release had to be altered.

 

[krheinwald]

it makes you a wonder whether at some point they changed the location of release element from inside trunk to outside …or the other way around? … because there should be a manual release of some sort.

Someone disasembled the whole trunk liner in a launch edition and a manual release was not found.

 

[mxs]

I don’t see any sort of release on my vehicle, whether in the charge port area or inside (I didn’t bother to remove inside carpet area though as I don’t see how this could be a serious backup if you have to disassemble part of the car)… so I have no idea what is going on here…🤔

 

[SashaSolitaire]

Here it is, on my MY22 USA P*2

 

[JRRF]

Thanks to everyone, but none of that worked.
I talked to "Central Command" via the connect button several times yesterday, and a young woman told me this: there is a tiny button at the 12 o'clock position above the charger socket that you can press with a tool such as a screwdriver to release it. It worked. However, now my car will not charge. Either the charger end of the cable is fried, or it's the car 😩

Sorry to hear about your car. But you've at least provided the community with valuable new information.

 

[mxs]

Here it is, on my MY22 USA P*2

yeah, I have that too, but it has not moved in any way when I tried to push into it… did it work for you?

 

[JRRF]

I'm curious. I have that button and when the car is not plugged in it's easily accessible. But when my EVSE is connected (and I don't have a huge plug) there is no way I'm getting to that button.

 

[Stan]

yeah, I have that too, but it has not moved in any way when I tried to push into it… did it work for you?

Looks like it might need to slide up

 

[SashaSolitaire]

It's my belief that the pin usually is in the "down" position as shown in my photo when the charging plug is NOT connected, and the charging plugh might be pushing it up when it locks in. Hence to unlock, we might have to push the locking pin down. Pure conjencture on my part, will test and let you know.

@Katherine Birchenough, can you let u sknow what you did to release the charging plug? Is it like I said above, or soemthing else?

 

[mxs]

I am dying to try it again … it will be very tight in there, whether pushing in the pin or sliding it up (that might be impossible in my case)…I wonder whether the engineer who designed have tried it themselves…🙄

 

[mxs]

So I just tried it and it works. It’s not the greatest access, but any smaller screwdriver or longer small enough object will do … you need to push the pin in. After that the led goes briefly red, then you hear the motorized lock to unlock and you can pull the charging plug.

Sounds to me that the pin just controls a switch, meaning, it is not truly a mechanical aka cable release type. Which makes me think that if the car totally loses electrical power with the cable plugged in, you are out of luck, unless the lock is really powered from the charging cable … I guess it could be tested further.

 

[Milo427]

Interesting, so the locking itself doesn’t have any real security value? like anyone who knows this can just walk up and disconnect the cable?

 

[Icesingh]

Here it is, on my MY22 USA P*2

View attachment 15223

Your charging port is so much smaller than the UK / EU version. Our one has more pins.

 

[mxs]

Interesting, so the locking itself doesn’t have any real security value? like anyone who knows this can just walk up and disconnect the cable?

Well, I was going to quickly reply that, surely no, the key must be in vicinity or car left unlocked, which is not something you would obviously do elsewhere than home, but …. I actually went to test it and to my surprise, yes, you can push the pin regardless whether car is locked or not and whether you have a key on you or not … so, you are correct, anyone can push the pin and unplug you, if they know about it.

Now, the million dollar question ….. is this a feature by design, or another bug? I can see it could be argued either way….🤷🏼‍♂️