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The car will wake up when it detects the key fob somewhere nearby and power up the 12V system. It will then wait to detect someone sitting on the seat, verify they have the key fob present, and then power up the high voltage system.

The 12V-going-flat problem is 99% likely to be a software/electronics glitch whereby the car isn't going into a full low-power mode. If the key fob is stored very close to the car then this can happen as it will repeatedly think the driver is about to touch one of the door handle sensors, for instance (solution: keep the fob in a Faraday cage key fob wallet and others well out of the way). However on other cars (such as Hyundais and Kias) it's down to a software/electronics glitch where it can't decide if the boot (rear hatch) is closed or not, and at least one of the electronics boxes on the cars stays running, sucking the juice out of the 12V battery as meanwhile the high voltage system has been shut down. I've had this 5 times now on my Kona Electric.
 

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The car will wake up when it detects the key fob somewhere nearby and power up the 12V system. It will then wait to detect someone sitting on the seat, verify they have the key fob present, and then power up the high voltage system.

The 12V-going-flat problem is 99% likely to be a software/electronics glitch whereby the car isn't going into a full low-power mode. If the key fob is stored very close to the car then this can happen as it will repeatedly think the driver is about to touch one of the door handle sensors, for instance (solution: keep the fob in a Faraday cage key fob wallet and others well out of the way). However on other cars (such as Hyundais and Kias) it's down to a software/electronics glitch where it can't decide if the boot (rear hatch) is closed or not, and at least one of the electronics boxes on the cars stays running, sucking the juice out of the 12V battery as meanwhile the high voltage system has been shut down. I've had this 5 times now on my Kona Electric.
This makes a lot of sense. For example, if you store your fob on a hook near the garage door, the car might stay energized continuously. This is where a start button comes in handy. Instead Polestar has to come up with a sw fix for this. Of course without OTA updates you might never get it 馃槒
 

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I am not sure if it is the same in the US as it is in the UK, but i am in the understanding that Polestars will all be serviced by Volvo at Volvo service centres. Not sure if this will be a long term thing or whether we will eventually get Polestar specific service centres but as far as i am aware if you are close to Volvo you are good in the short at the very least.
On my test drive today i was told that it will be "organised by Volvo dealers, but not at Volvo dealers, and at specialists instead. Or they'll come to you."
From my previous owner experience with BMW i3, a service serves no real purpose other than allowing a software upgrade, a self check and an expensive valet. You'll not need even brakes replaced for three years i expect.
Why do people go for fully maintained on these vehicles
 

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On my test drive today i was told that it will be "organised by Volvo dealers, but not at Volvo dealers, and at specialists instead. Or they'll come to you."
From my previous owner experience with BMW i3, a service serves no real purpose other than allowing a software upgrade, a self check and an expensive valet. You'll not need even brakes replaced for three years i expect.
Why do people go for fully maintained on these vehicles
I believe the situation is different than England than it is in the US. And once they have OTA most things will be easily updated. But for those things that may be physically broken you would still need to have a mechanic look at it
 

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Discussion Starter #28
After much deliberation I have decided to that I might cancel my order and put in a new order for possible December delivery. I am hoping most of the kinks will be worked out by then. Living 400 miles from the nearest service has concerned me from the start but I was somewhat reassurred by the OTA updates handling some issues remotely. As we will not be getting that until the end of the year it may be more prudent to wait 2-3 more months. I have an email to Polestar asking if they would cover towing back to NYC if the car gets bricked. Still very enthusiastic about this car just may need to put it off for a short time.
 

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. I have an email to Polestar asking if they would cover towing back to NYC if the car gets bricked. Still very enthusiastic about this car just may need to put it off for a short time.
Please keep us posted on what they say. FWIW, I'm 3x farther (1200 miles), so also concerned.
 

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In the same boat and have some of the same reservations. Very interested to know what they say.

Life has enough stress these days with the virus that having a car that just works becomes even more important.
 

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Please keep us posted on what they say. FWIW, I'm 3x farther (1200 miles), so also concerned.
If Polestar are serious about breaking into the US Market they must have a credible and effective post sales support network, and create customer confidence. The problem comes when after any initial delivery issues have been fixed owners are not likely to visit a service centre more frequently than every 18 months to 2 years, and without sales volumes individual service centres will be idle and a heavy cost overhead.
We had the same concerns in the UK about Tesla; having to make long journeys to service centres, often twice in quick succession if they need to keep the car to fix it. We had the reassurance that their M3 volumes here would make these viable, but if Polestar decide the US is costing them too much money they could in theory pull the plug overnight.
 

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This makes a lot of sense. For example, if you store your fob on a hook near the garage door, the car might stay energized continuously. This is where a start button comes in handy. Instead Polestar has to come up with a sw fix for this. Of course without OTA updates you might never get it 馃槒
Does this not also mean that the car would unlock and therefore someone could get in to it? On my Golf I can only use the 'keyless' entry if I'm standing directly at the door/boot.
 

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Discussion Starter #34
This is the email from Polestar today. Some reassurance but as figured service beyond 150 miles will be on your own dime.
780
 

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This is the email from Polestar today. Some reassurance but as figured service beyond 150 miles will be on your own dime. View attachment 780
This is sort of what we already knew. The idea is if all is working you won't need any real service for more than a year. And if OTA is working then lots can be fixed OTA. But if OTA is not working, then it's a different story because you may wind up needing a long tow for small fixes.
 

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This is the email from Polestar today. Some reassurance but as figured service beyond 150 miles will be on your own dime. View attachment 780

One thing I鈥檒l say is, tempering my rants against Polestar鈥檚 communication, is that Mike/Michael and Alane seem like they鈥檙e doing the best they can and are nice guys. Not sure if they read these forums but please don鈥檛 think I鈥檓 directed that venting at them!
And it does seem like the frequency of communications is overall getting more frequent.
That鈥檚 great but it definitely could and should be better, and that falls on heads higher up than Mike and Alane I think.

My guess is they鈥檙e just now getting a handle on the varied technical issues at hand, and probably doing whatever they can to not have any cars be bricked after delivery since towing up to 300 mi round trip itself would be expensive. My guess is they will hold off on NA deliveries until they鈥檙e confident that they鈥檙e at least at minimal risk of bricking and solving safety features like the headlights. Maybe deprioritizing fixing Spotify and internet access stuff until later.
 

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Discussion Starter #37
Well I officially pulled the plug on my order that was awaiting delivery. Again being 400 miles away from service center and no OTA capability was the deciding factor. I did however put in a new order for Thunder PP with suggested delivery of December. I look forward to living vicariously through those who will receive their cars in the coming weeks.
 

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Well I officially pulled the plug on my order that was awaiting delivery.
I'm sure that was a hard decision, but I understand the sentiment (I'm 1200 miles away).

I'm on the fence. I think I will wait until the last possible moment to decide - perhaps Polestar will delay the NA shipments on their end before I have to decide, and I can then keep my hard-earned place in line. Right now my order is in the "preparing for Delivery" status, but nothing really seems to be moving forward, which is probably just as well.
 

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So how does it work in the US? If a week (or month) after taking delivery your car breaks down for whatever reason, is the supplier responsible for getting it fixed or is it your responsibility to get a dead car back to them to sort out?
Worst case, do you have right under law to say to them 'it's crap, come and get it and give me my money back if you won't fix it'?
 
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