[ErikAWD]

Yes I agree that is not good and must be so frustrating. I'd probably wouldn't want that upgrade anymore in your situations as the experience has taken the shine of something that was unnecessary in the first place. Impulse buy should be nice and easy and quick...

Wasn't an impulse buy though. I knew I wanted that upgrade since I found out it existed.
You don't NEED 406hp either

But in the age of over the air updates, you don't expect to have to wait 2+ months for it to arrive because it's just a software update. I'm going to compare PS to Tesla again.... If I had an issue with the model 3, they always had time for me within a matter of days. Not months.

 

[ErikAWD]

To me it just comes across as a typical company that values presales over support. Pay €1000 for a software update. And when it doesn’t get delivered, no one seems to care or know what to do and it will take 2 months before someone will even look at it. And when they finally do, I have 0 faith that it will actually get sorted right away. All the Volvo dealers I called didn’t even know what the performance update was. Let alone know how to fix it.

 

[ErikAWD]

My only positive experiences have been at the polestar space and handover centre. All remote support has so far been less than useless.

 

[ErikAWD]

The saga continues.
Polestar tells me to make an appointment at a service centre to have it installed. But not a single Volvo dealer has time for me for at least 6 weeks.
I Think I'll just revoke my purchase and tell them to go ** them****

 

[ErikAWD]

Sorry for your experience but how is your experience with Polestar correlated with Tesla...?.

Because I’m coming from a Tesla and their customer service was great.

 

[ErikAWD]

Would be useful to know what your issues have been in relation to?

I ordered and paid for the performance upgrade but it was never sent to my car. And the reservation fee was never paid back.