[ishiyakimo]

+1 for Tesla
-1 for Polestar

Sorry for your experience but how is your experience with Polestar correlated with Tesla...? It's sad that Polestar's CX and parts service isn't universal and consistent. You are at the mercy of whoever represents Polestar locally.

My personal experience with Polestar Toronto (Grand Touring Auto) has been top-notch.

 

[ishiyakimo]

However, don't be surprised if he doesn't answer either...

He doesn't, that's not his job. His assistant replies in his place.

 

[ishiyakimo]

Actually, he does. I personally know of at least two cases. Might have been because they were german like him, though

Haha maybe. I've connected with him via social media and email as well but my point is, it's not possible and scalable for him to reply to every email personally.