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Discussion Starter · #1 ·
Car due to be delivered today. Its been organised for three weeks....no show...so log onto the website....check my account....delivery date removed....offer of a new delivery date....disappointed doesn't cover it! Zero communication from Polestar and waiting around for nothing. Not the best of starts to my new car.
 

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Car due to be delivered today. Its been organised for three weeks....no show...so log onto the website....check my account....delivery date removed....offer of a new delivery date....disappointed doesn't cover it! Zero communication from Polestar and waiting around for nothing. Not the best of starts to my new car.
Poor. These people don’t understand the emotions attached to your £50k spend materialising.
 

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Yeah it is really unfortunate how badly they have started off, with the recall, underdelivered product features, bush league website, and communication that is a joke. Sorry Jimurq....
 

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Yeah it is really unfortunate how badly they have started off, with the recall, underdelivered product features, bush league website, and communication that is a joke. Sorry Jimurq....
sorry Jimurq. That blows

polestar makes a lot about how they’re carving their own path. But then they outsource to and use a 3rd party system designed around the workflow of the existing path. No wonder they have these issues.
Not sure if that’s the only contributing factor here. But Jimurq is hardly to only one to see this idiocy.

WTF polestar....
 

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Discussion Starter · #10 ·
So.... worth the wait? 'Happy with the car?
I'm coming out of a Tesla Model S after 5 years and 95,000 miles. There obviously wasn't the same excitement as getting the Tesla however initial impressions are good to be honest. Seats are a vast improvement and build quality appears to be better so far. The central screen looks really dated like an Amazon Fire tablet with its massive bezel. Wasn't expecting that- was expecting edge to edge. It drives well and feels as fast when its moving as my old car. Initial take off doesn't feel as sharp/instant. Headlights are superb and way ahead of Tesla. Energy efficiency is very bad but the range looks like it will be similar to my old car - I think I'm one of the unlucky ones who had their battery software limited as lately I'm getting about 170 miles range from a 90% charge of the Model S (85D) for those interested. I'm missing the Tesla app already for preconditioning and checking that its charged properly when I'm at work. No supercharging will be interesting. I'm forgetting to lock the car when I walk away...all first word problems. I'm hoping I have a lot less breakdowns and problems - the reason why I've moved away from Tesla...too much time in the garage. Overall I'm happy with it and I'm praying I've made the right move.
 

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Discussion Starter · #11 ·
Did they not even give you a call in advance? Enjoy it now you have it.
Phoned when he was sitting outside. It was chucking it down so all I got was here's the key's, one of them is waterproof. The charging cable is under the bonnet, here is a plugsurf card, check it for scratches and if you are happy sign here....it's got a big boot and 18 miles on the clock, the jack and the first aid kit are missing, Polestar have a supply problem right now so they will follow on....I don't think that's the experience that Polestar envisaged for their new baby! He said he hadn't been on the training course but Polestar needed to get the deliveries out :):):)
 

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I'd rather just get the car and have a "here is the keys, bye!" deliver service, than wait longer for my car so they can train the delivery guys.

Yes it's a bit short sighted of them, but we don't know how much Covid has affected them in the UK with deliveries and training. Before Covid you could sit 50 in a room for a a day and be done ... now that means 10 per room, just as one example.
 

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Polestar 2, Midnight (blue), charcoal interior, non-PP
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Be careful to check it over thoroughly though - delivering a car in the rain is the oldest trick in the book to cover up scratches and paint blemishes and once you've signed it off...
 

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Be careful to check it over thoroughly though - delivering a car in the rain is the oldest trick in the book to cover up scratches and paint blemishes and once you've signed it off...
Yep! I'm hoping it's hammering it down when my current car is collected! To be fair a tsunami wouldn't hide some of my 'indiscretions'.
 

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My delivery for 4 days time just cancelled as "battery problem"... worrying start and no further details available as yet. Vin 12 xxx ordered in July
 

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Sorry to hear that but better to get it with all safety recalls completed and latest software/firmware. Just a little longer!
 

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Our delivery was cancelled the day before due to a propulsion issue, unique to the car, a week later I was told they were still investigating with no ETA for a fix provided. We've rejected the car and rejoined the back of the queue via a new factory order - estimated delivery showing online as March sigh.

Sounds like they have an almighty mess on their hands with these cars and customer service, although reasonably responsive and always polite, have managed to severely offend us during our discussions due to company policy. I was so excited to get the car, now I'm really concerned they've been rushed to market and will be riddled with issues for months or years; what if these cars all turn out to be a load of lemons with non-stop issues? They'll become unsellable! It is a big concern. Tesla are a total nightmare but the model 3 loses only 10% of its value over 3 years. We're going to reluctantly investigate other options also between now and March.

Porsche are bringing out a single motor Taycan early next year, estimated to be around £60k. It's more then we were looking to spend, but if it means a working car, without issues and decent customer service them it's a definite maybe. I also don't mind the Mini electric too much. Better a working car than eternal recoveries.

It's all such a shame, hopes for Polestar were high.
 

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I'm just waiting to get a call or email that says this Friday is a no go :censored:
 

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2021 Polestar 2
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Our delivery was cancelled the day before due to a propulsion issue, unique to the car, a week later I was told they were still investigating with no ETA for a fix provided. We've rejected the car and rejoined the back of the queue via a new factory order - estimated delivery showing online as March sigh.

Sounds like they have an almighty mess on their hands with these cars and customer service, although reasonably responsive and always polite, have managed to severely offend us during our discussions due to company policy. I was so excited to get the car, now I'm really concerned they've been rushed to market and will be riddled with issues for months or years; what if these cars all turn out to be a load of lemons with non-stop issues? They'll become unsellable! It is a big concern. Tesla are a total nightmare but the model 3 loses only 10% of its value over 3 years. We're going to reluctantly investigate other options also between now and March.

Porsche are bringing out a single motor Taycan early next year, estimated to be around £60k. It's more then we were looking to spend, but if it means a working car, without issues and decent customer service them it's a definite maybe. I also don't mind the Mini electric too much. Better a working car than eternal recoveries.

It's all such a shame, hopes for Polestar were high.
Gutted for you and seems like you’re having a real mare with it all.
I’m surprised that new order puts you to March as I’ve had to do a reorder process which was suggesting January. Thankfully in my case I am being linked back to a cancelled order which has my exact configuration.

Have you asked them to search differing colour options or are you wedded to one choice only? I suppose it depends how committed you are to the brand given what you’re experiencing....don’t worry I’ve been there for weeks since I made a rejection. Have had back and forth ever since between leasing and PS but at least offering their promise re free colour upgrade.
 
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