Polestar Forum banner
1 - 20 of 33 Posts

·
Registered
P2 Non Performance, 20" Alloys, Magnesium. Andersen EV home charger
Joined
·
27 Posts
Discussion Starter · #1 ·
Hi all,
My PS2 app yesterday stopped working with a warning triangle stating: Sign in to connect to your car. This in tadem now also means my didgital key no longer works and seems to have disconnected with no way of reconnecting, I tried to go to the connect option in the app, and stated: You’re not currently paired with a polestar. so clicked the Pair with Polestar 2 button, and then a message on my iPhone stating, Something went wrong try again. Called polestar and was told this is a known issue and is being worked on. Good job I was not away from home and just relying upon my digital phone key I guess!
 

·
Registered
Magnesium NP 19” Tow
Joined
·
81 Posts
Hi all,
My PS2 app yesterday stopped working with a warning triangle stating: Sign in to connect to your car. This in tadem now also means my didgital key no longer works and seems to have disconnected with no way of reconnecting, I tried to go to the connect option in the app, and stated: You’re not currently paired with a polestar. so clicked the Pair with Polestar 2 button, and then a message on my iPhone stating, Something went wrong try again. Called polestar and was told this is a known issue and is being worked on. Good job I was not away from home and just relying upon my digital phone key I guess!
yeah my app/car unpaired and I get the same error. Logged with CS.
Never bothered with DK for just this reason. Remote locking etc had been pretty solid up to this point...
 

·
Registered
P2 Non Performance, 20" Alloys, Magnesium. Andersen EV home charger
Joined
·
27 Posts
Discussion Starter · #3 ·
yeah my app/car unpaired and I get the same error. Logged with CS.
Never bothered with DK for just this reason. Remote locking etc had been pretty solid up to this point...
I wonder what would have happened if I had been driving when it decided to terminate the connection. Tbh now I have no confidence in the DK I won’t use it again even if they do fix it. But the remote locking and preconditioning is useful.
 

·
Registered
Void non-PP Tow Bar
Joined
·
392 Posts
They have a back end technical issue of unspecified nature. I contacted CS on chat and they have had numerous owners contact them with this issue. I was told it would be passed to Tech support this morning.
They really need some method of informing us that there are infrastructure issues, a nice service dashboard would be lovely
 

·
Registered
Joined
·
995 Posts
Yeah. Yesterday I had my bumper swapped out and when done, the front camera stopped working. As one of the troubleshooting steps, Polestar told the shop to disconnect the 12v battery. Not only didn't that fix the camera issue, but coincidentally, my app/PAK stopped working. I spent an hour last evening trying to troubleshoot and reset everything (car profiles, app, etc.) because of this issue only to discover (in the forums) that the issue probably was unrelated to the 12v disconnect and is not specific to me/my car.
 

·
Registered
Joined
·
709 Posts
yeah my app/car unpaired and I get the same error. Logged with CS.
Never bothered with DK for just this reason. Remote locking etc had been pretty solid up to this point...
Ah interesting, mine has also, just haven't had time to llok at it - but it sounds like I shouldn't bother and just leave Polestar to it.
 

·
Registered
Joined
·
18 Posts
Similar. My app now says I haven’t got a Polestar paired - the car says my iPhone is paired. The only way to remove the pairing is via the phone (which has no pairing to remove) and any attempt to re-pair gives me a ‘something went wrong’ pop up
 

·
Registered
P2 2021, Void, Charcoal, no PP, 19 inch
Joined
·
174 Posts
In The Netherlands we also have the same problem. Since yesterday my Polestar app has no connection anymore with the car and i cannot use any of the DK functions anymore.
 

·
Registered
Joined
·
995 Posts
Sadly, not yet. The shop in New York didn’t let the paint cure long enough before wrapping in plastic for shipping, so the body shop here in Florida tried to buff out the imperfections. That didn’t work, so they’ll have to take it off again and completely repaint it; turning a 1-day job into a 4-day job at least. Also, the New York Space included the headlight washer doors but didn’t paint them, so the shop is trying to use the original (slightly different paint job). At least they’ll be able to match the doors to the bumper Another wrinkle - this Volvo-certified shop put it all back together and upon testing, the front 360 camera is no longer recognized, so now we have to troubleshoot that, too. In short, I’m certain Polestar will make this right, but this is taking a lot more time and effort than originally planned.
 

·
Registered
Joined
·
4,489 Posts
Sadly, not yet. The shop in New York didn’t let the paint cure long enough before wrapping in plastic for shipping, so the body shop here in Florida tried to buff out the imperfections. That didn’t work, so they’ll have to take it off again and completely repaint it; turning a 1-day job into a 4-day job at least. Also, the New York Space included the headlight washer doors but didn’t paint them, so the shop is trying to use the original (slightly different paint job). At least they’ll be able to match the doors to the bumper Another wrinkle - this Volvo-certified shop put it all back together and upon testing, the front 360 camera is no longer recognized, so now we have to troubleshoot that, too. In short, I’m certain Polestar will make this right, but this is taking a lot more time and effort than originally planned.
Re the front camera, I believe the ultrasonic sensors in the bumper gate the on/off of the camera. So I wonder if the connections to the sensors is the issue?

good luck!!
 

·
Registered
Joined
·
995 Posts
Thanks! The ultrasonics are working fine - just the front camera. IOW, when pulling into a parking space with the 360 camera view, the ultrasonic range bars appear on top of the "no camera" blank front view.
 
  • Like
Reactions: polerad

·
Registered
Joined
·
995 Posts
By the way, back to the original subject of this thread- I was chatting with Polestar support this morning (still love those guys!) and they confirmed that they are aware of the issue with the app/PAK and estimate their IT team will have it back up within 24 hours.
 

·
Registered
Stock P*2 MDNT VIN: 011***
Joined
·
454 Posts
I think in another, you were worried that the bumper wouldn’t cure enough. That sucks. My phone app kicks me out once a day, seemingly on a schedule, I don’t even bother with it anymore.
 

·
Registered
Joined
·
5 Posts
Hi all,
My PS2 app yesterday stopped working with a warning triangle stating: Sign in to connect to your car. This in tadem now also means my didgital key no longer works and seems to have disconnected with no way of reconnecting, I tried to go to the connect option in the app, and stated: You’re not currently paired with a polestar. so clicked the Pair with Polestar 2 button, and then a message on my iPhone stating, Something went wrong try again. Called polestar and was told this is a known issue and is being worked on. Good job I was not away from home and just relying upon my digital phone key I guess!
And I just spent time last night and this morning trying to get my phone to pair and am getting the same error. I should have checked the forum before deleting and reloading the app.
 

·
Registered
Stock P*2 MDNT VIN: 011***
Joined
·
454 Posts
They pulled the function out of the app as of this morning. Of course, the first thing the app shows you is a video of how great the PAK is.
 

·
Registered
Joined
·
47 Posts
Same here. Wasted time thinking it was my fault or a connection to car issue. Only got the same thing working Friday and 3 days later it fails catastrophically. Getting really sick of this shit now.
 

·
Registered
2021 Polestar 2 - Midnight - P/P/PP
Joined
·
73 Posts
Similar. My app now says I haven’t got a Polestar paired - the car says my iPhone is paired. The only way to remove the pairing is via the phone (which has no pairing to remove) and any attempt to re-pair gives me a ‘something went wrong’ pop up
Oh no. This just happened to me. I was setting up the Digital Key with my Pixel 5 and something went wrong. My phone doesn't think it is paired, but the car thinks it is. The car says to unpair from my phone which is obviously impossible.

Called Polestar support - they said the last person with this issue had to take it in. Not really an option for me. Anyways they said they would follow up via email. Stay tuned :)
 
1 - 20 of 33 Posts
Top