Yeah, I don't think CS have anything more detailed they can look at.Having exactly the same issue after receiving the mail yesterday. If the mail is sent even remotely just after the boat sets sail, then the only possible boats are "Toledo" from Lianyngang on 11/10 or "Themis" from Shanghai on the 9th. C/S completely unable to say anything about departure date, port or even how many days after sailing the emails are sent.
Mine is still showing December on the Polestar site, but when I spoke to CS a few days ago they said it's still showing as late Dec, so they do have a bit more.
Suppose even if it did just only get on a boat, it would be in Zeebrugge late Nov, and then 4 weeks odd to get to the UK and to me.