Dealerships in general are in trouble on all fronts because their business model is slowly deteriorating around them. They are desperately trying to hold onto their peice of the pie, and it's ultimately a losing battle. More cars are being (and will be) sold through non-commissioned channels, and EVs require a fraction of the service that always padded dealer profits.

 

It seems the Volvo dealers aren't going down without a fight here and are holding the servicing arrangements hostage in their negotiations with Polestar. I hope Polestar will be able to keep it together so their Spaces in the USA don't become dealers by a different name, with markups and shady financing.

I guess we'll find out soon enough. If the final financing/lease offers that come out have a lot of unexplained fees (like the current confirmation page has...), we'll see that the Spaces are just dealerships by a different name, regardless of what Polestar HQ claims. If the info is more straight up and as advertised on the configurator page, then there's hope after all.

 

And when I told people that the typical Volvo dealerships weren't servicing Polestars, I was attacked as being not credible. Hell, I had called Sweden to be sure of this since I wasn't intending to go through with the purchase after putting down a deposit if it was time to buy and I still didn't know where the car would be serviced. Thus I backed out.

 

The only 'service' I had to do on my 2017 i3 Rex was to take it in to get the oil changed on the Range Extender... And every visit it came back with scratches in the paint or curb rash on the wheels.. I never understood this.

I understand the concern about 'having a service center nearby'... but I think you will be in for a pleasant surprise.

 

Same for my Volt. If there wasn't any oil I'd never have seen the dealer.

The only issue might be for some initial warranty item, e.g. some piece of trim falling off.

 

I had one of those too.. 2011.

Similar experience. More trips to service because I used the 'engine' slightly more because of the limited range on the battery.. But yes, in general, not many service trips required.

 

It would be remarkable if Polestar has the same quality issues as Tesla, Polestar would have to go out of their way to recreate some of those issues Tesla had.

 

Polestar would have to go out of their way to recreate some of those issues Tesla had.

🤣🤣🤣

 

Wow this is an old thread! Anyway most of you already know this. Contacted my local Volvo dealership. They won't touch my vehicle.

 

I got my local Volvo dealer to fix a flat tire, but when they needed parts...off to Polestar Charlotte it had to go.

 

Volvo of Red Bank NJ would not replace 19 inch Continental all seasons flat tire. My car took a ride on a flat bed >50 miles to Volvo/Polestar in East Hanover to have a tire replaced.

 

Why do you go to a dealer to get a tyre replaced? Why not just any tyreshop? Is this something unique to the US market? Here in the UK a main dealer is the last place to visit for tyres...

 

When I've gone to Volvo with my Polestar issues I have felt like they are helping me under duress.
To be fair VW Wolverhampton were the same with my Passat!
Maybe it's me? Although Lexus were friendlier than my nan (RIP) on my birthday

 

I think the tire was $280+ at TireRack without installation and tax.
I paid $340 installed at dealer.
Not gonna break the bank…Again at 3am I thought was the safest bet in an unfamiliar area.

 

They actually had the tire you needed?

 

Yes. Got the flat Wednesday night. Transported to other Volvo dealership next day. Tire installed the following day. Then had car dropped off at my house.

 

Then had car dropped off at my house.

A tire shop is not likely to do this

 

My local Volvo dealer has been terrific about tires and whatnot. I used them because they have a gigantic service shop and it can be tricky to mount tires on the 20" PP rims and not scratch them... (A local independent guy who works on Volvos and has a great reputation didn't want to try telling me he was worried about the fancy rims.)

 

Pah details who needs them , you got to look at the big picture