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Discussion Starter · #1 ·
A thread for those issues that really should not exist any more.
 

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Discussion Starter · #2 ·
I thought this was solved ...
Motor vehicle Vehicle Car Automotive mirror Automotive design
 
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At my workplace, prefixing a request/demand with "How hard is it..." is a big no-no, because the requester might not understand the complications involved in doing the requestees job. Classic Dunning-Kruger effect. Is it considered acceptable where you're from?
 

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2021 P2, Magnesium/Charcoal, non-pp, 19"
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At my workplace, prefixing a request/demand with "How hard is it..." is a big no-no, because the requester might not understand the complications involved in doing the requestees job. Classic Dunning-Kruger effect. Is it considered acceptable where you're from?
The customer is always right, so as a customer I really don't care if it's considered acceptable 😀
 

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Discussion Starter · #8 ·
At my workplace, prefixing a request/demand with "How hard is it..." is a big no-no, because the requester might not understand the complications involved in doing the requestees job. Classic Dunning-Kruger effect. Is it considered acceptable where you're from?
That makes me smile. With quite some professional experience in specifying and validating mission critical (as in people might die if it fails) hardware and software including for electric vehicles, I have some understanding how hard this is. But we are talking here about presenting the same value for one variable in two different places, and several examples of that. To get that right requires a rigorous development and validation process, that is a choice of priorities nothing else.

This has been going on too long, time to ask "How hard is it?".

PS
Fortunately, the mission critical parts of the car work without significant issue.
 

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Bezos didn't become the richest guy in the world with that thought in mind.
He sort of did... you will see him write about being "willing to be misunderstood for a long time", which is him pushing for what he believes is the correct answer rather than what he is being asked for.
 

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He sort of did... you will see him write about being "willing to be misunderstood for a long time", which is him pushing for what he believes is the correct answer rather than what he is being asked for.
Your right about that. And I'm not suggesting he's not arrogant. But Amazon is one of the best companies when it comes to the customer always being right. Same for Nordstroms. You can return anything at anytime.
 

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Polestar 2, Dual Motor, plus & pilot, midnight & towbar
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Your right about that. And I'm not suggesting he's not arrogant. But Amazon is one of the best companies when it comes to the customer always being right. Same for Nordstroms. You can return anything at anytime.
Amazon are more than just an on line shop...

Try asking them to modify an AWS service in some way, eg to make it more usable, or to expand the functionality in a way that should be fairly simple. You'll get a polite response, but I doubt it'll be in agreement 😉
 

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Amazon are more than just an on line shop...

Try asking them to modify an AWS service in some way, eg to make it more usable, or to expand the functionality in a way that should be fairly simple. You'll get a polite response, but I doubt it'll be in agreement 😉
Not to go too off topic, but asking for expanded services is not customer service. We work with AWS, and similar to Amazon Marketplace, these guys will bend over backwards to make sure things are right. If I want something they don't offer, that's an enhancement. Bringing it back to Polestar, if your radio doesn't work, they have an obligation to fix it. But if you are wondering/complaining about anything on this list (Features you wish the PS2 had), that's going to happen on their schedule, not yours.
 

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Polestar 2, Dual Motor, plus & pilot, midnight & towbar
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Not to go too off topic, but asking for expanded services is not customer service. We work with AWS, and similar to Amazon Marketplace, these guys will bend over backwards to make sure things are right. If I want something they don't offer, that's an enhancement. Bringing it back to Polestar, if your radio doesn't work, they have an obligation to fix it. But if you are wondering/complaining about anything on this list (Features you wish the PS2 had), that's going to happen on their schedule, not yours.
The OP said "issues".... from a customers perspective, that covers a lot of ground, from bugs to functionality expansion with a not insignificant grey bit in the middle, not to mention the many areas that are totally outside of their control (who developed the radio app?).

I'm not sure that Amazon are any different.
 

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You and I will disagree on the difference between "issues" and "functionality expansion". Were I work we fix issues for free, but charge for functionality expansion.
 
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