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I want Out of my Lease!

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6.8K views 47 replies 19 participants last post by  poundsnpence  
#1 · (Edited)
So today marked the 1st time I got unlocked out of my car outside of a restaurant away from home and unable to open doors. Luckily, I was able to use the hockey stick and open the door while the alarm screamed bloody murder and place the "Key that was not detected" into the cupholder and drive home with an Eservice message of Key not Detected. This is my 5th or 6th event with this car regarding TCAM, 12V Battery, Key not detected etc and I have had it. I tried disconnecting the 12v battery, TCAM nonsense etc to no avail. I am beyond livid that I have to take apart a 10 month old car and do my own troubleshooting and repairs all while it is under warranty and a KNOWN ISSUE that has yet to be recalled for an resolved. I now want to get rid of this car but I know it will be tough to escape a lease! Any takers? I am in NY- Long Island area. Has anyone had any luck getting out of a PS lease due to their Failures??

I Would have called Support but apparently the weekend is too much for their employees to answer phones so now I wait until Monday morning to see what their resolution will be and I know it will require a tow to Manhattan .. Wonder if I will get a loaner??

Venting and want out of Polestar for good.

:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:
 
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#4 ·
I would have to look that up but I believe 30 days in the shop or a certain number of visits to the shop for the same issue. This TCAM thing is affecting everyone for past 2 MY on the PS2 and they have done nothing to address it. Sounds like a phone call to our local news station may get some traction.
 
#12 ·
UPDATE: I did a 12v Battery and TCAM Reset in the rear hatch and the problem is resolved. Its really ridiculous that the consumer has to literally disassemble the vehicle in "HOPES" that the problem which is mainly focused on this TCAM is the culprit. Why isn't there a Recall Campaign issued to replace the faulty units?? Polestar has not addressed this correctly.
 
#13 ·
Sorry to hear the issues you have been having.

2.3 was supposed to address the issue of the keys not working, but some of the update didn’t work so they pulled it.

Glad you managed to get it fixed by yourself but please still report the issue to Polestar so it’s logged. Ensure you get a ticket number for the issue.
 
#16 ·
would be great installing switches for the 12v and tcam!
couldnt be to hard to do?
but lets just hope they can solve this issue once and for all.
Because a recall is only issued typically when a company is forced into it by safety reasons. By their actions, Polestar rates this issue as an inconvenience rather than a safety.
It doesn't have to be a safety issue to initiate a recall. I believe in this case PS hasn't done so because the issue and it's resolution are not entirely consistent. The battery pull usually works, but there are other options that have worked as well. From my perspective, it's their "TCAM Reset" procedure that's not operating properly. I wouldn't be surprised if they are still attempting to refine that with SW. I think an add-on HW reset switch (however effective) would be horrible.
 
#17 ·
No it doesn’t …but very often it is safety related, especially when you are forced into it. Plus it costs pretty penny, none of the OEM like spending, especially when it requires HW swap or shop visit.

I, agree, the official TCAM reset worked once for me when the car lost GPS location, but not the second time. Very weird.
 
#18 ·
Do Volvo’s also experience this same issue? I would assume they also have the same (manufactured) TCAM?

I don’t know what the frequency of this issue is, but it seems pretty random with 10‘s of thousands of P2 already sold? Like everyone (ie, most of us) that have ever owned a computer, or other electronics, that hang up or have a glitch and you have to power down to get it to work correctly.,…the source, or sources for such glitches are not easily identified. Ultimately, if future software updates don’t fix this issue, then at the very least, Polestar needs to retrofit a master “reset” button/switch inside the cabin for easy customer access.
 
#19 ·
Ultimately, if future software updates don’t fix this issue, then at the very least, Polestar needs to retrofit a master “reset” button/switch inside the cabin for easy customer access.
My thought is that this is exactly what they are probably trying to do. But they would want to use some existing button. Let's face it, holding down the defrost is not a design feature, it was a fail-safe that is no longer doing what they want it to.
 
#24 ·
The notes from the v2.3 release (when officially released) seem to indicate it’s a software issue…but we’ll see after it has been released for a few months?

The TCAM hardware is most likely the same hardware found in Volvo’s, as many of the parts are shared in common. That said, if it’s a TCAM issue, then one might expect this problem to also surface on Volvo’s…With greater regularity?
 
#30 ·
yup happened to me on the first of Oct. tried all the know fixes that I could do, and nothing, no LTE so no nav, which I use for work every day. called polestar and got voice mail, So this is the second time in two months, third time is lemon law time in California :devilish: ver unhappy as well. And just think they are committed to 50,000 to hertz, imagine their customers when the tcam goes out on their vacation.....oh boy
 
#34 ·
Good luck getting out of the lease. I have a 22 p*2 with PPP and 5,000 miles. The best I could do was be $10,000 upside down on the car if I were to sell it. Even in this crazy car market in California I still can't get out of the car. Personally I am just having some financial issues and need to exit the lease.
 
#44 · (Edited)
The first time that I had a TCAM issue that involved doing a full power reset, i plugged it up to VIDA out of curiosity and tried to reset it there. The software reset failed because the TCAM wasn't responding to the control unit. That's probably why they're having issues addressing through software.

My going theory is that the TCAM is getting into some kind of soft loop where it's working, but stops communicating with the control unit that tells it to turn on and off(and tells the backup battery when to recharge from the 12 volt), so it doesnt know when to turn off or go into a lower power state. The antennas keep going, which runs down the backup battery. This is why the TCAM symptoms are slow and performance degrades over time before going full failure and your keys stop working, and why the defrost reset stops working. I have no evidence for this, but that's just what i'm thinking.

It's a damn shame, because outside of the TCAM issue, it's a wonderful car. Not making excuses, but I think the fact that we are able to fix this ourselves is also a good thing. I love right to repair, and think back on early issues with Teslas where their 12 volts would die and no one could access them without pulling off a bumper and nearly snapping panels on the front of the car. Or how Lucids have some issue that locks you out of your car for 15-20 minutes and no one can figure out why and there's no way to mechanically open the door or access the 12 volt or fuses for a reboot. Most Rivians tano covers break and get stuck after a few months, with no way to fix them. You can't even unplug or replace the 12 volt battery in any car that costs twice as much without proprietary tools and knowledge. Every issue requires a dealer visit. The P2 is the most car-like electric car out there in terms of repairability and accessibility, and if that's intentional, i would applaud that much.

Yes they should fix this crap, it's annoying and we shouldn't have to deal with it in the first place. Our tech should just work. But yay for the ability to fix it ourselves when we need to, and that's one of the big reasons that I love this car. It might piss me off, but if I've got a screwdriver, i can likely do something about it.
 
#45 ·
It's a damn shame, because outside of the TCAM issue, it's a wonderful car. Not making excuses, but I think the fact that we are able to fix this ourselves is also a good thing. I love right to repair, and think back on early issues with Teslas where their 12 volts would die and no one could access them without pulling off a bumper and nearly snapping panels on the front of the car. Or how Lucids have some issue that locks you out of your car for 15-20 minutes and no one can figure out why and there's no way to mechanically open the door or access the 12 volt or fuses for a reboot. Most Rivians tano covers break and get stuck after a few months, with no way to fix them. You can't even unplug or replace the 12 volt battery in any car that costs twice as much without proprietary tools and knowledge. Every issue requires a dealer visit. The P2 is the most car-like electric car out there in terms of repairability and accessibility, and if that's intentional, i would applaud that much.
It's a shame that every P2 basher on this forum has so little understanding of the EV marketplace and the fact that there are enough woes to go around.