Not Polestar-specific, but wondering whether others here have an issue with Intelligent Octopus Go in conjunction with a Zappi charger?
My setup used to work perfectly OK until a few weeks ago, when the Octopus app started reporting my car as unplugged when the charger was in fact connected. Initially I assumed it was just a temporary glitch, but eventually I got in touch with Octopus support, who acknowledged that this is "a known issue with some Zappi integrations" and recommended setting up a manual charging schedule. So I did this in the car, for 6 hours from 23:30 to 05:30, and it works OK, but the situation is nevertheless unsatisfactory because: a) I don't benefit from the additional 'dynamic' cheap-rate periods that normally come with Intelligent Octopus Go, and b) Octopus is unable to use my system to help with smart grid control.
The other day I asked Octopus support for an update. Reply from Octopus:
"Thank you for reaching out to us again, and I apologise for the ongoing inconvenience with the Octopus app. I understand how frustrating it must be to see your car showing as unplugged, especially after our previous correspondence. To help escalate this issue for you, could you please reply to this email with a screenshot showing the error on your app? This will assist us in investigating the matter further. Thank you for your patience, and I look forward to your response."
I said I wasn't sure a screenshot would add much, but I sent the attached 'collage' to illustrate the situation.
Any comments?
Thank you.
My setup used to work perfectly OK until a few weeks ago, when the Octopus app started reporting my car as unplugged when the charger was in fact connected. Initially I assumed it was just a temporary glitch, but eventually I got in touch with Octopus support, who acknowledged that this is "a known issue with some Zappi integrations" and recommended setting up a manual charging schedule. So I did this in the car, for 6 hours from 23:30 to 05:30, and it works OK, but the situation is nevertheless unsatisfactory because: a) I don't benefit from the additional 'dynamic' cheap-rate periods that normally come with Intelligent Octopus Go, and b) Octopus is unable to use my system to help with smart grid control.
The other day I asked Octopus support for an update. Reply from Octopus:
"Thank you for reaching out to us again, and I apologise for the ongoing inconvenience with the Octopus app. I understand how frustrating it must be to see your car showing as unplugged, especially after our previous correspondence. To help escalate this issue for you, could you please reply to this email with a screenshot showing the error on your app? This will assist us in investigating the matter further. Thank you for your patience, and I look forward to your response."
I said I wasn't sure a screenshot would add much, but I sent the attached 'collage' to illustrate the situation.
Any comments?
Thank you.
