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2022 Polestar 2, Snow, Pilot
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I normally charge at home, my son needed to charge the other night and since my Polestar has a bigger battery, I have enough charge to get to work, so I thought I would just charge at an EA on my way home from work. Stopped at the EA near my house yesterday evening, and wouldn't you know it, 2 of the 3 chargers were offline. There was a car charging and another one waiting, so I looked at the app and the next closest chargers were about 3 miles away, but with traffic the way it was it would be 15 minutes, since I still had 38 percent SoC, I ended up just going home.

Looking through the app, I am seeing so many chargers that are offline. I'm talking complete charger locations with every charger offline with the following message:

"All Chargers at this station are currently unavailable. We Apologize for the inconvenience"

I took a look at the charging network I normally use in SoCal when I travel there, and near my brothers house in Eastvale, the main one I use and the biggest one in the area (Ontario Mills) is also offline! the only one within 20 miles of his house is in Corona and only has 4 chargers and is always full. That means that I would have to travel to the City of Yorba Linda, which is about 25 miles away and only has three chargers.

This is starting to become a huge problem. I normally charge 90 percent of the time at home, but depend on chargers when I travel. I'm not sure what's going on, I've never seen so many chargers offline

View attachment 21487
Most probably the stations that are completely offline are undergoing updates to the new generation. The new ones are much better and worth the wait.
 

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2022 Polestar 2, Snow, Pilot
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As is typical in this day and age, you have to go to another app to get news about the app you want to use. PlugShare confirms that this Bakersfield EA station is undergoing the upgrade.

And here's a pic of the new type when they re-opened up here, with some awesome dude's awesome car charging on one. That's one cable, with an extension spring at the top and holstered at the other side.

Sky Motor vehicle Automotive tire Automotive side-view mirror Hood
Font Parallel Screenshot Electric blue Circle
 

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2022 Polestar 2, Snow, Pilot
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Some of the locations with the new stations are load balanced. Experienced how badly they've implemented that last night in Corona when 2 load balanced 350KW units would only output 50KW per unit when both were plugged in (for reference we were preconditioned at 18%, so should have been able to pull 150 easy). After the guy unplugged I shot up to 108, then back down to 50 when another Ioniq 5 plugged in.
I believe all of the new, updated chargers are load balanced. That's depressing to hear!
 

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2022 Polestar 2, Snow, Pilot
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Yeah, they have horrible planning and markering. They have lost a huge opportunity. Instead of stating, CHARGERS BEING UPGRADED AND ENHANCED FOR BETTER SERVICE AND PERFORMANCE, they shut down with no notice in key areas and simply post the following, with no mention of anticipated reopening date or the improvements.
View attachment 21552
Plugshare usually has a message from Electrify America saying just that -- they are down due to an upgrade. Why they can't put the message on their own app is beyond me.
 

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2022 Polestar 2, Snow, Pilot
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99.9 percent of the time I charge at home, I only use EA chargers while travelling. But SoCal is WAY bigger than the Bay area and there is probably a bigger need for Fast chargers for peoples everyday commute. My charge can easily last a week, but when I'm in SoCal, you can easily do 100 miles in a day commuting, visiting someone etc. Last summer when I was in SoCal, I literally did over 1000 miles in a 5 day stretch! My brother lives in Eastvale (Riverside County), my other brother lives in Redondo beach, my sister lives in Torrance (Los Angeles county), my daughter was going to school at UC Irvine (Orange county) so I had to depend on Fast chargers to keep me going.

I'm actually thinking of buying and installing a L2 charger at my brothers house so I can charge there. He has solar, so I can bum some of his sun power! It will pay itself off from the time not wasting going to EA chargers
You can just install a NEMA 14-50 first and use your cable to top off when you visit -- that's what I'm doing at my Mom's house (repurposing our 1980s hot tub wiring, which I found out last week was 6 gauge on the visible lengths, 8 gauge under the house, and no GFCI.)

The EA station near her, which was finished about a year ago, has yet to open and I'm also tired of fighting for slots with the local lunchers and shoppers at the other stations near there.
 

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Calling Electrify America to report the broken chargers seems to be more effective than reporting in the app. The reports through the app do not seem to be as effective.
EA will reboot the machines that are hung-up on a bad session and that works most of the time, plus you get to watch the background boot process.
If you see the red X on both then they likely need to schedule a tech to repair.
Yes, they answer and are quite nice actually and are able to reboot the chargers and rectify some things with the accounts. Reminds me of what I was hoping for when I bought a certain car last year that boldly promised "remote diagnostics".
 
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