Hello everyone,
It’s been a while since I last visited this forum, mainly because of my frustration at still dealing with the same fault for more than six weeks now.
In another thread posted some weeks ago, I described the issue I’ve been facing, and below you’ll find a copy of an email I sent to Polestar today.
The P4 is probably the best car I’ve ever owned—and I think I have had close to ten. But what is completely unsustainable is the inability of customer support to resolve problems. At least here in Spain, though I strongly suspect the situation is not much better in other countries.
I’ve seen in some thread that Polestar is allocated only a small share of Volvo workshop time, and I am absolutely convinced this is true. On numerous occasions Polestar has asked me, “What did the Volvo workshop say?” and I’ve explained that I have no leverage with Volvo. I bought the car from Polestar, and it is Polestar who must take responsibility towards me, not Volvo.
That said, along the way I have come across some information that might be useful, and I’d like to share it with you. But I’ll do that in a separate thread so as not to mix it with my frustration here 😊
-------------
Good afternoon,
As you well know, I have a serious problem with my Polestar 4. I do not want to repeat every call and action taken to date, but in summary, the situation has been as follows:
It’s been a while since I last visited this forum, mainly because of my frustration at still dealing with the same fault for more than six weeks now.
In another thread posted some weeks ago, I described the issue I’ve been facing, and below you’ll find a copy of an email I sent to Polestar today.
The P4 is probably the best car I’ve ever owned—and I think I have had close to ten. But what is completely unsustainable is the inability of customer support to resolve problems. At least here in Spain, though I strongly suspect the situation is not much better in other countries.
I’ve seen in some thread that Polestar is allocated only a small share of Volvo workshop time, and I am absolutely convinced this is true. On numerous occasions Polestar has asked me, “What did the Volvo workshop say?” and I’ve explained that I have no leverage with Volvo. I bought the car from Polestar, and it is Polestar who must take responsibility towards me, not Volvo.
That said, along the way I have come across some information that might be useful, and I’d like to share it with you. But I’ll do that in a separate thread so as not to mix it with my frustration here 😊
-------------
Good afternoon,
As you well know, I have a serious problem with my Polestar 4. I do not want to repeat every call and action taken to date, but in summary, the situation has been as follows:
- The electrical failure occurred on Saturday, August 9. By mutual agreement with Polestar Assistance, it was decided that the car would be collected on Monday, August 11.
- During that entire week, they were unable to collect the vehicle, so I finally had to resort to my insurance assistance.
- In the process, the car lost all power and could not be transferred to Volvo until Friday, August 22 in the afternoon.
- The management of the transfer to the workshop was extremely frustrating. Most seriously, until the delivery was completed, they could not provide me with a replacement vehicle. Given this, Polestar authorized me to rent a car for one week, at a cost of €592.90, an amount I have still not received despite having sent the receipts almost three weeks ago.
- Since September 3, I have had a replacement car, a Hyundai i30. I accepted it because I thought the repair would only take a few days. However, after three weeks in the workshop, I have been told that they still do not know the cause of the problem and that the case has been escalated to Sweden.
- Provide me with a replacement vehicle of equal or higher category than mine, while you keep my car in the workshop for as long as you deem necessary.
- Replace my current car with another identical one, under the original warranty.
- Terminate the contract in its entirety: you keep the car and refund the amount I paid.
