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Interesting wording in the Jan. 11th update:
"We have identified intermittent issues with our connectivity platform which create disturbances with the car’s internet connection for some users. We are working actively to solve these issues and are in intense dialogues with our connectivity supplier to significantly increase capacity, which should improve the situation. We sincerely apologise for any inconvenience."
This seems to support the theory that the problem is in the cloud, not in the car.
"We have identified intermittent issues with our connectivity platform which create disturbances with the car’s internet connection for some users. We are working actively to solve these issues and are in intense dialogues with our connectivity supplier to significantly increase capacity, which should improve the situation. We sincerely apologise for any inconvenience."
This seems to support the theory that the problem is in the cloud, not in the car.