[swdshfsh]

Hi friends,

Been super excited to finally take delivery of my Polestar 2 - which I picked up yesterday. I cruised around for a couple hours with no problem. It was such a great experience being cocooned in such a futuristic cabin (previous car was made in 1999).

However, when I hopped into the car last night to grab some dessert, I noticed that my infotainment screen was frozen. I did a soft reset (i.e. held down the home button for 30+ seconds until the screen rebooted) and...nothing....the screen is now completely blank and my gauge cluster isn't showing the typical google maps screen. I tried a couple time rebooting to see if I would get a different outcome...no luck...I tried again this morning and still, nada..zip...zilch...nothing. Even tried a hard reset pushing the front windshield de-fogger down for 30+ seconds.

Its like I was transported back to 1999...in a 2022 model year car. I think it's actually worse since my 1999 car had a pixel screen which has never failed me (and a radio while I'm at it). I'm pretty disappointed given that I've had the car for less than 24 hours and the infotainment is already a bust and with it... all the amenities of a 55K+ dollar car.

Do ya'll have any suggestions on how to resolve this problem? I've called Polestar already and even went to the service center in town. They basically said I was sh*t outta luck until Monday since they are closed for the weekend. The guy didn't seem too surprised either, which was disheartening. Little buyers remorse too since I had a Tesla Model 3 order and opted to cancel and instead go with Polestar because I didn't want to deal with any of the "Tesla hassle" that comes with owning one...

So I'm turning to ya'll for some help since I'm not getting any help until Monday and I really want to drive this car for the weekend.

Thanks in advance!

-Swdshfsh (for now)

 

[Hirudin]

If you're willing to get into the car a bit, this might help...

12V/TCAM battery disconnect process - Ron Swanson method

Update: P2.3 release notes suggested there were stability improvements relating to the physical keys: Stability improvements for issue with unlocking the vehicle with physical key. However it was pulled soon after release ( September 2022). The next OTA is 2.5 (scheduled for December 2022) and...

www.polestar-forum.com

 

[Icesingh]

Hello

Firstly sorry to hear this happened at all let alone so soon after collection.

the car Might need to go into a deep sleep, lock the car plug it in (lev2) and forget about it for about 4 to 8 hours if you can. That sometimes fixes all minor problems. From the pic the infotainment appears to have power so may get fixed by this method.

My one used to reboot randomly and all it needed was a software reinstall which took 90 minutes.

 

[MTounian]

Hello

Firstly sorry to hear this happened at all let alone so soon after collection.

the car Might need to go into a deep sleep, lock the car plug it in (lev2) and forget about it for about 4 to 8 hours if you can. That sometimes fixes all minor problems. From the pic the infotainment appears to have power so may get fixed by this method.

My one used to reboot randomly and all it needed was a software reinstall which took 90 minutes.

Out of random curiosity, why would it matter that it was lev2 vs a slow drip?

 

[Icesingh]

Out of random curiosity, why would it matter that it was lev2 vs a slow drip?

I don’t think it would, i don’t even think it needs plugging in, but if it don’t go to sleep chances are it will drain the 12v and by being plugged in, it can save the hassle of having to boost it. Since the OP has been so unlucky already I didn’t want to make it any worse.

 

[MTounian]

I don’t think it would, i don’t even think it needs plugging in, but if it don’t go to sleep chances are it will drain the 12v and by being plugged in, it can save the hassle of having to boost it. Since the OP has been so unlucky already I didn’t want to make it any worse.

Fair play, just looking to learn something new about remedies if it existed and I didn't know it. Thanks!

 

[ArcElectric]

What happens when you take the driver screen back to non-map mode and do an infotainment reboot?

I second the "deep sleep" advice.

 

[swdshfsh]

If you're willing to get into the car a bit, this might help...

12V/TCAM battery disconnect process - Ron Swanson method

Update: P2.3 release notes suggested there were stability improvements relating to the physical keys: Stability improvements for issue with unlocking the vehicle with physical key. However it was pulled soon after release ( September 2022). The next OTA is 2.5 (scheduled for December 2022) and...

www.polestar-forum.com

Ahh, I wish I was as handy as some other folks! I think I’m just going to wait until Monday for the service center to figure it out. Do other folks have other options that don’t require getting into the cars internals?

 

[swdshfsh]

What happens when you take the driver screen back to non-map mode and do an infotainment reboot?

I second the "deep sleep" advice.

Hi! When I take the driver screen back to the non-map mode, it looks “normal” (i.e shows the proper speedometer, range use, even speed limit indicators)…I was a bit confused about the non-map mode showing the speed limit indicators since that means its connected to google maps somehow, right? Either way, it looks normal. I’ve tried an infotainment reboot with the non-map screen and still no luck with the infotainment screen and google maps in the dash.

With regards to “deep sleep”, do I just leave the car alone for a couple hours / days? I live in a complex so I dont have a charger handy. I could go to a Electrify America and charge it for a couple hours although my battery is currently at 70% so I doubt it even taking 1 hour to get to 100%. I’ve only been able to use the battery up 30% since I got it and this infotainment conundrum happening. :/ super sad.

 

[Monty]

Ahh, I wish I was as handy as some other folks! I think I’m just going to wait until Monday for the service center to figure it out. Do other folks have other options that don’t require getting into the cars internals?

Basically there are only 3 infotainment resetting methods. You have already tried 2 and the remaining method is the one you need to get into the car and you dont like to do it. So, give it a deep sleep as your last try till Monday. Im assuming the car is still very much driveable so enjoy the ride around the town without maps and music tomorrow. Good luck.
PS. Does your nickname mean Swedish Fish? Keep in mind P2 aint a fish but Tesla is lolz

 

[swdshfsh]

Basically there are only 3 infotainment resetting methods. You have already tried 2 and the remaining method is the one you need to get into the car and you dont like to do it. So, give it a deep sleep as your last try till Monday. Im assuming the car is still very much driveable so enjoy the ride around the town without maps and music tomorrow. Good luck.
PS. Does your nickname mean Swedish Fish? Keep in mind P2 aint a fish but Tesla is lolz

Thanks! I’ll probably just leave it alone and drive around my 1999 Lexus RX tomorrow - which at this point, I believe will survive a nuke…

And yes, “Swedish Fish” like the candy! Thinking of getting it as a custom plate!

 

[lilstevie]

This looks similar to what @Caillin had happen, I think it needed the 12V battery disconnected to unstick it, but then needed the BUB replaced, so probably just keep your appointment for Monday.

 

[swdshfsh]

This looks similar to what @Caillin had happen, I think it needed the 12V battery disconnected to unstick it, but then needed the BUB replaced, so probably just keep your appointment for Monday.

Thanks - do you mind linking @Caillin ‘s thread discussing this? I can’t seem to find it. Also, what does BUB mean? Sorry, still new to all of this.

 

[8247]

Thanks - do you mind linking @Caillin ‘s thread discussing this? I can’t seem to find it. Also, what does BUB mean? Sorry, still new to all of this.

Not usually one to divert a thread - what is Swedish fish candy? We have a classic New Zealand confectionery chocolate fish - see picture

 

[lilstevie]

Thanks - do you mind linking @Caillin ‘s thread discussing this? I can’t seem to find it. Also, what does BUB mean? Sorry, still new to all of this.

It wasn’t a standalone thread it was in one of the Australian delivery threads, I’ll see if I can find the posts for you a bit later, as for BUB, it’s the backup battery for the TCAM.

We have a classic New Zealand confectionery chocolate fish

One of the things I miss since moving to AU. I can get them from time to time, but they never last long

 

[swdshfsh]

Not usually one to divert a thread - what is Swedish fish candy? We have a classic New Zealand confectionery chocolate fish - see picture View attachment 14408

Nice! Never tried the NZ version, but looks tasty! As for Swedish Fish, it’s a gummy-based candy here in the USA. Nothing special but definitely iconic here in the states.

 

[swdshfsh]

It wasn’t a standalone thread it was in one of the Australian delivery threads, I’ll see if I can find the posts for you a bit later, as for BUB, it’s the backup battery for the TCAM.




One of the things I miss since moving to AU. I can get them from time to time, but they never last long

thank you, appreciate it!

 

[lilstevie]

thank you, appreciate it!

This post, there's a bit of follow up in the following posts, but its quite a long thread, and I think there was a dozen or so pages between this post and its full resolution.

Australian Polestar 2 Delivery Date

Morning Crystal has finally started moving and is now on its way to Port Kembla with what should be another load of Polestars

www.polestar-forum.com

 

[swdshfsh]

This post, there's a bit of follow up in the following posts, but its quite a long thread, and I think there was a dozen or so pages between this post and its full resolution.

Australian Polestar 2 Delivery Date

Morning Crystal has finally started moving and is now on its way to Port Kembla with what should be another load of Polestars

www.polestar-forum.com

Thanks @lilstevie - I'll rummage through the thread. I've made it my mission to get this fixed tomorrow (Monday) at the service center. I'll keep this thread updated on how it goes + experience with customer service at Volvo/Polestar.

 

[Monty]

Thanks @lilstevie - I'll rummage through the thread. I've made it my mission to get this fixed tomorrow (Monday) at the service center. I'll keep this thread updated on how it goes + experience with customer service at Volvo/Polestar.

So?