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Observation on negative skew of posts here

18569 Views 93 Replies 47 Participants Last post by  JRRF
Hey all, just wanted to point something out I've seen here on the forum that may help underscore the impression many of us have that the frequency of negative posts on issues and experiences here on the forum may not be indicative of the actual frequency of problems people are having with the Polestar 2. I have noticed that we have quite a few threads that are initiated with a problem someone is having, usually with a handful of responses either commiserating or offering advice on fixes/mitigations. Maybe a page or two with a few exceptions, and usually consisting of posts from the OP and the 30 or 40 longer term active participants here, plus a few more mixed in.

Then there are a handful of posts that are on topics about anticipating receiving a new car. What boat is it on? What is the website saying? What should I do to prep for the car? And so on. These posts tend to have many different users posting, and run to 10's and even 100's of pages of posts. There are also a few posts plus the "color" threads that were started by the admins that folks who have just received their new car often post photos and participate a bit.

This brings us to my observation: many folks are on here in anticipation of their car, soaking up information while anxiously awaiting their new ride. Once they have the car, and have basked in the glory of sharing their new pride and joy here, their participation fades away as the need for the forum disappears - they don't have any issues and now can enjoy their car and go on about their lives. The minority of folks with problems will land here by doing a search, or they'll remember how helpful the forum was and come back for advice.

Note that this isn't new to product forums in general, and many of us who have participated in online communities centered on a product recognize the behavior and understand the bias. I just wanted to reinforce for anyone new to the forum (and product fora in general) that this is a common attribute and to not be unduly concerned with the negative skew. The car has been good for most of us, and folks without issues tend to not post here. There are always exceptions (like me!) but don't be overly concerned with what you see here.

BTW, I will say that this particular forum is better than most: the amount of good information, advice, and general helpfulness is quite good. And the folks here are for the most part friendly and polite.
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I'm still trying to figure out why my P2 now with over 50,000 km on it experiences 3-4 out of 100 issues mentioned on this forum. My car, the 7477 one to be built must have been on a Sunny, Warm, Wednesday after the boss purchased everyone lunch. And handed out bonus cheques.
You're trying to jinx yourself? 馃槀
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I'm still trying to figure out why my P2 now with over 50,000 km on it experiences 3-4 out of 100 issues mentioned on this forum. My car, the 7477 one to be built must have been on a Sunny, Warm, Wednesday after the boss purchased everyone lunch. And handed out bonus cheques.
Don't figure just enjoy... I hope my car was built by the same shift of employees on a same warm sunny Wednesday with the boss deciding to give the same incentives two years or so on from your build.... As so far... so good... with no issues with the car at all... and one factory reset to pair my App to my car 3mths ago.. which was no big deal.
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Just wanted to say: @Mick I appreciate you buddy.

I'm definitely one of the ones who has fallen off this forum after receiving the car, but honestly I don't know where you people find the time. Even when I was a lot more active over a year ago and there were a lot less people on here, the amount of new threads/posts were very time consuming to keep up with. Now it's just exploded (which is good), but I don't know how you guys and girls do it.

But yeah, 1,5years in and over 50k (km) and I have had 0 issues except some TCAM back in the beginning.
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I think the reality is PS in a new approach and new vehicle. Unfortunately in the UK, they have no actual Customer service or customer focus which means a lose lose. I really wish they'd hire people from Customer focussed firms and they'd focus on the great product they have and a great service wrap - This could be a game changing company and product. Fingers crossed
I totally agree with you @AndyH. Polestar鈥檚 lack of customer focus could become their downfall. I had endless issues getting my Polestar 2. Literally months of grief with customer service. Now that I have the car and really like it - couldn鈥檛 be happier with the car, the problems being caused by the company continue to the point of needing to seek legal assistance. I may end up having to get rid of the car to 鈥榮olve鈥 all of the company errors. I can鈥檛 say enough good about the car but the opposite of the company and their service sadly.
I totally agree with you @AndyH. Polestar鈥檚 lack of customer focus could become their downfall. I had endless issues getting my Polestar 2. Literally months of grief with customer service. Now that I have the car and really like it - couldn鈥檛 be happier with the car, the problems being caused by the company continue to the point of needing to seek legal assistance. I may end up having to get rid of the car to 鈥榮olve鈥 all of the company errors. I can鈥檛 say enough good about the car but the opposite of the company and their service sadly.
What are the problems? It鈥檚 I intriguing that it started before you even had the car, and now you have the car and like the car you seem to indicate you have no issues with the car but with the company again. Please do share :)
What are the problems? It鈥檚 I intriguing that it started before you even had the car, and now you have the car and like the car you seem to indicate you have no issues with the car but with the company again. Please do share :)
@Bl4ckD0g its quite complex so this will necessarily be a simplification but hopefully you鈥檒l get the gist鈥 once completing the sales and finance contacts and paying a deposit I was given a firm delivery date for my new car (normal so far). I received the DVLA log book registering the car in my name as of the same delivery date. Polestar however didn鈥檛 deliver the car until鈥..5months after registration (I鈥檝e skipped past a load of poor customer service communications mainly all initiated by me chasing). So they delivered a 5month old (dirty) car eventually. I like the car a lot. Fast forward half a year, the car is approaching 1yr since registration and I find that the finance arrangements were not set up properly. Polestar got paid for the car but the finance company have no details of the car or me. Two breached contracts and a depreciating car- it鈥檚 hard to work out how to move forward hence the need for legal assistance (in the context of a customer service that don鈥檛 instigate any useful communication, offer any solutions etc. it鈥檚 a huge complex mess all created by Polestar!)
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@Bl4ckD0g its quite complex so this will necessarily be a simplification but hopefully you鈥檒l get the gist鈥 once completing the sales and finance contacts and paying a deposit I was given a firm delivery date for my new car (normal so far). I received the DVLA log book registering the car in my name as of the same delivery date. Polestar however didn鈥檛 deliver the car until鈥..5months after registration (I鈥檝e skipped past a load of poor customer service communications mainly all initiated by me chasing). So they delivered a 5month old (dirty) car eventually. I like the car a lot. Fast forward half a year, the car is approaching 1yr since registration and I find that the finance arrangements were not set up properly. Polestar got paid for the car but the finance company have no details of the car or me. Two breached contracts and a depreciating car- it鈥檚 hard to work out how to move forward hence the need for legal assistance (in the context of a customer service that don鈥檛 instigate any useful communication, offer any solutions etc. it鈥檚 a huge complex mess all created by Polestar!)
Oh dear sounds like a mess. So if they don't know about you and the car but paid Polestar you have a free Polestar, be quiet and just enjoy it. :ROFLMAO: 馃し鈥嶁檪锔
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6 months and 6000 miles鈥 not a single issue. There鈥檚 plenty of good news out there, but people come to forums for help with their problems. For all those waiting for cars鈥 you鈥檝e got a lot to look forward to 馃榿
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6 months and 6000 miles鈥 not a single issue. There鈥檚 plenty of good news out there, but people come to forums for help with their problems. For all those waiting for cars鈥 you鈥檝e got a lot to look forward to
Same here accept 9 months.
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Still in my honeymoon period. Just got my "new to me" '22 Moon LRDM, Plus, Pilot, Leather, two weeks ago, less than a year old with 3400 miles. I belong to forums dedicated to each of my vehicles and look forward to learning a lot from this one too. So far, my questions have been answered, so I haven't been contributing to the churn (yet). I do have a couple questions and early observations that I haven't been able to formulate the proper search for, so they will be coming :cool:. LOVE THE CAR!
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Yes. But the average ICE has around 2000 moving parts compared to 20 in the average EV. So you have a 100x less chance of something going wrong.
I think that's faulty logic...even before considering that software is not a moving part, but it often causes problems.
I think that's faulty logic...even before considering that software is not a moving part, but it often causes problems.
The computer is a whole different animal. And while ICEs also have computers these days, they don't control as much of the car as in an EV. If you want to compare apples to apples, you could say the "drive train" rather than the car as a hole. But of course that's what's different about the two.

I did fat finger that. It's only 10x.
So far, only issue was a faulty inverter throwing off propulsion codes. Took to Volvo, they got me another p2 rental from Hertz, and all was done by the following week. Closing in on 20k miles in a year and a half. Honestly no reason to post here cause all is well =)
I鈥檝e given up on this site for quite some time being and extremely early adopter of the PS2. I鈥檓 only back on it because I received (out of the blue) update promoting PS3. Going back to the original posting- You are correct, it is immensely skewed and it鈥檚 skewed by people overriding any negativity. The minute you say anything negative, you are pounced upon by the polestar brigade dressed up in the guise of being an ordinary ( nonaffiliated, ) Polestar users. !

Someone above talked about her some users. Just learn to live with the issues they have. I鈥檓 probably one of those to be fair. We are a family of two electric vehicles, if which one is a Tesla. - Tesla is far more reliable for certain issues but over time I鈥檝e realised that it鈥檚 six of one and half a dozen of the other with respect to the differences. The auto drive on the Tesla is phenomenal. Our order drive is okay in comparison. It cannot be relied upon.

I have local friends who bought their polestars at approximately the same time and both had far worse issues. The so-called lemon laws are now being applied to one of the cars, but this is after a year and a half of having to debate with Polestar who simply did not take responsibility ! I have now after all this time, accepted liability, but regretfully. This is where the fun begins for my friend.
I wouldn鈥檛 be surprised if this post disappears or never comes up in the search results
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Well said.
My car that i've had for 8mths now has been pretty much perfect so far after just over 3000mls of mixed driving.. So it's "so far so good" for me.
My issue is not the car it's the so called Customer Service dept in the UK.
Having said that... I recently had cause to contact them regarding pairing my App with the car after the Apps latest update.
I spoke to Alexandria (Alex)
who.. for me... was a revelation.. Talked me through all i needed to do in a "nothing is too much trouble" kind of way which made it a very pleasant non stressful event... So perhaps this is a sign of progress in this Department.
Fully understand the anger and frustration of people that have continual problems with there cars.. which in turn leads to more frustration and problems finding someone competent enough to fix them.
So bottom line is... If you have cause to moan then do it... And in equal measure.. praise if your happy.
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you are pounced upon by the polestar brigade dressed up in the guise of being an ordinary ( nonaffiliated, ) Polestar users. !
This is hysterical! I love my P2 as do many on this site and I am in no way associated/affiliated with Polestar. Has my car had some small issues? Sure. Have I ever had a car with nothing wrong. Maybe one (an Acura) in 50 years. But that car was pretty simple compared to this EV.

I wouldn鈥檛 be surprised if this post disappears or never comes up in the search results
馃ぃ This is also funny. I'm not even an admin and I am comfortable saying this won't happen.
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JRRF

I am ever so grateful to you, for demonstrating and confirming the exact thing that I鈥檓 talking about 馃槀馃槀馃槀馃槀馃槀馃槀馃槀

well, substantiated and further verification not required and neither is a response !
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The minute you say anything negative, you are pounced upon by the polestar brigade dressed up in the guise of being an ordinary ( nonaffiliated, ) Polestar users. !
Maybe I'm misunderstanding what you wrote, but dressed up or not, I am not affiliated. Having been here a while, I'm not familiar with anyone yet who's affiliated with Polestar. It would be nice if we had a real rep on here, or at least if we knew PS was reading.
thank you for your response which is a promising start. At least we both agree that there should be some kind of representation from the manufacturer on an 鈥渙fficial capacity鈥.

there is no real and physical evidence of anyone having an affiliation. However, I have been on many forums throughout the years, as an early adopter of the Internet, and I can assure you that the results and the patterns within this forum are highly skewed, and certainly go against mainly norms of the type of banter and communications that are expressed. It seems to be quite heavily patrolled zd and by the same old same old merry brigade.

There are a number of my friends who agree with this in my local area. This is not here-say, this is actual experience. There鈥檚 no point going into macro details, but there are a number of anomalies that occur within the site

peace out !
Enjoy the car :)
( which I do - thank God )
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