Add Yours: 2024 Polestar 3 Reservation Tracking List

Observation on negative skew of posts here

18568 Views 93 Replies 47 Participants Last post by JRRF, 2 d ago

Mick

Discussion Starter · 7 mo ago

Hey all, just wanted to point something out I've seen here on the forum that may help underscore the impression many of us have that the frequency of negative posts on issues and experiences here on the forum may not be indicative of the actual frequency of problems people are having with the Polestar 2. I have noticed that we have quite a few threads that are initiated with a problem someone is having, usually with a handful of responses either commiserating or offering advice on fixes/mitigations. Maybe a page or two with a few exceptions, and usually consisting of posts from the OP and the 30 or 40 longer term active participants here, plus a few more mixed in.

Then there are a handful of posts that are on topics about anticipating receiving a new car. What boat is it on? What is the website saying? What should I do to prep for the car? And so on. These posts tend to have many different users posting, and run to 10's and even 100's of pages of posts. There are also a few posts plus the "color" threads that were started by the admins that folks who have just received their new car often post photos and participate a bit.

This brings us to my observation: many folks are on here in anticipation of their car, soaking up information while anxiously awaiting their new ride. Once they have the car, and have basked in the glory of sharing their new pride and joy here, their participation fades away as the need for the forum disappears - they don't have any issues and now can enjoy their car and go on about their lives. The minority of folks with problems will land here by doing a search, or they'll remember how helpful the forum was and come back for advice.

Note that this isn't new to product forums in general, and many of us who have participated in online communities centered on a product recognize the behavior and understand the bias. I just wanted to reinforce for anyone new to the forum (and product fora in general) that this is a common attribute and to not be unduly concerned with the negative skew. The car has been good for most of us, and folks without issues tend to not post here. There are always exceptions (like me!) but don't be overly concerned with what you see here.

BTW, I will say that this particular forum is better than most: the amount of good information, advice, and general helpfulness is quite good. And the folks here are for the most part friendly and polite.

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JRRF

· #81 · 4 d ago

Mayor said:
thank you for your response which is a promising start. At least we both agree that there should be some kind of representation from the manufacturer on an “official capacity”.

It would be nice, but my understanding is that the official PS site is on FB.

Mayor said:
It seems to be quite heavily patrolled zd and by the same old same old merry brigade.

I have also been on the internet since the very beginning (and I mean before we had graphics on the internet) and I see no evidence of this site being patrolled. There are plenty of complaints on here, quite a few even by me 😄. I think you may be being a little paranoid, but I've been wrong before.

Mayor said:
There’s no point going into macro details, but there are a number of anomalies that occur within the site

Please point out even one. Being the curious type I'd be very interested to learn something new. Skepticism is my middle name.

Reactions: 1

Mayor

· #82 · 4 d ago

It’s very simple, one word rules them all

RANGE !

JRRF

· #83 · 4 d ago

Mayor said:
It’s very simple, one word rules them all

RANGE !

Range is an anomaly??

We discuss range all the time. In the scheme of things the P2's range is mediocre at best, but adequate for most drivers.

Eyeballs

· #84 · 4 d ago

Mayor said:
thank you for your response which is a promising start. At least we both agree that there should be some kind of representation from the manufacturer on an “official capacity”.

there is no real and physical evidence of anyone having an affiliation. However, I have been on many forums throughout the years, as an early adopter of the Internet, and I can assure you that the results and the patterns within this forum are highly skewed, and certainly go against mainly norms of the type of banter and communications that are expressed. It seems to be quite heavily patrolled zd and by the same old same old merry brigade.

There are a number of my friends who agree with this in my local area. This is not here-say, this is actual experience. There’s no point going into macro details, but there are a number of anomalies that occur within the site

peace out !
Enjoy the car
( which I do - thank God )

Maybe you’ve been on the internet too long? And see conspiracy where there’s just incompetence?

I’ve only been here a few months, I have only seen people that love their cars, and clearly there were issues in the early days. Now the problems seem to be pretty minor (mostly around having to reboot the Android tablet).

I can tell you that the problems are not restricted to Polestar, the Volvo XC40 forums have people describing the exact same problems.

Polestar does not seem to be the sort of company that employs people to evangelise on forums. If they do then they’re really bad at it!

Also, Polestar has their own official forum now in addition to their official Facebook page, and regularly interact with us regular people.

Also, the EV buying community, especially those not buying Tesla, are going to be quite skewed in their attitude, maybe that’s what you’ve noticed?

Anyway, in my 2 months of ownership I have had zero issues with driving the car. The only issues I have are the well known ones: Digital Key problems, 3 or 4 reboots of the tablet, rear camera view at night, and communication issues between the app and the car sometimes requiring multiple repeat actions to get things to “stick”.

None of those are deal-breakers.

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LordB

· #85 · 4 d ago

JRRF said:
It would be nice, but my understanding is that the official PS site is on FB.

https://community.polestar.com/

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polerad

· #86 · 4 d ago

LordB said:
https://community.polestar.com/

Yet they still make relevant announcements first on FB it seems

Mayor

· #87 · 4 d ago

I must say, I do enjoy reading of the phrase that you used about conspiracy and incompetence.

While I appreciate the shared enthusiasm, I believe it's crucial to foster an environment that welcomes diverse opinions and encourages respectful dialogue.I'd like to highlight the importance of avoiding the potentially mislabeling of alternative views as conspiracy theories.

Different viewpoints bring valuable insights, foster innovation, and benefit us all. I haven’t been on this forum for many many months and the reopening of the little Pandora’s box has reminded me, yet again, the reasons why.

Let's keep an open mind and recognise that just because someone holds a different opinion, it doesn't automatically make them a purveyor of conspiracy theories. Alternative views are an integral part of constructive conversation. …engaging with dissenting opinions allows us to grow and learn. Instead of dismissing or labeling others,

If some members are unwilling to allow others to air their views and engage respectfully, then the recipient should consider disengaging from unproductive exchanges. We can seek other platforms that embrace diverse opinions and avoid the mislabeling that stifles meaningful dialogue.

I’m exhausted !

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Eyeballs

· #88 · 4 d ago

Conspiracy theories in that you seemed to imply that those with positive attitudes are paid shills?

krheinwald

· #89 · 4 d ago

Mayor said:
thank you for your response which is a promising start. At least we both agree that there should be some kind of representation from the manufacturer on an “official capacity”.

there is no real and physical evidence of anyone having an affiliation. However, I have been on many forums throughout the years, as an early adopter of the Internet, and I can assure you that the results and the patterns within this forum are highly skewed, and certainly go against mainly norms of the type of banter and communications that are expressed. It seems to be quite heavily patrolled zd and by the same old same old merry brigade.

There are a number of my friends who agree with this in my local area. This is not here-say, this is actual experience. There’s no point going into macro details, but there are a number of anomalies that occur within the site

peace out !
Enjoy the car
( which I do - thank God )

Now you're crossing a line.

Neither me, nor the other two moderators (@stevelup, @rgledhill) are in any way associated with Polestar. We are enthusiastic, but critical early adaptors. Suggesting that posts get deleted because of critical content or that we belong to an 'old merry brigade' patroling the forum is a pretentious conspiracy theory. Would be very interested to hear about those anomalies that you claim to occur within this site.

Make sure to not wander any further into this territory. Insulting posts and/or personal attacks will be deleted with some time to cool down on top.

I actually know from my involvement with the german forum, that PS Germany is still reading, but not activly participating in the german forum anymore since that was made company policy about 2 years ago, and I don't see that being any different here.

"Polestar-Forum.com is an independent Polestar enthusiast website owned and operated by VerticalScope Inc. Content on Polestar-Forum.com is generated by its users. Polestar-Forum.com is not in any way affiliated with Polestar AB"

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Mayor

· #90 · 4 d ago

how on earth is that crossing the line? I can only report what my feelings are. No one is being rude here. I’m only reporting to you what has happened to me and my friends. It could be a computer glitch, but then that’s for you to determine and not me.

For Pete’s Saje, cut out the threats , because they don’t work as I’ve maintain the level of decorum all the way through out. - You are in fact, crossing a line now!

Reactions: 1

JRRF

· #91 · 4 d ago

Mayor said:
I'd like to highlight the importance of avoiding the potentially mislabeling of alternative views as conspiracy theories.

Alternative views I believe are always welcome. But conspiracy theories with no basis in facts are something entirely different.

toscal353

· #92 · 3 d ago

I seem to remember that the Moderators were appointed from the "rank and file" membership of this forum based on their contributions and knowledge rather than affiliation with Polestar @Mayor .
Of course, that doesn't mean they haven't sold their souls in exchange for the odd backhander, 'Christmas present', or Polestar Hoodie

since....

IMO it's a difficult, time-consuming and thankless task and forums wouldn't exist without their input.

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LordB

· #93 · 3 d ago

toscal353 said:
..........or Polestar Hoodie

Houdini make hoodies for under-developed humans! I had mine delivered in XL.......I don't think it would have fitted me when I was aged 13

It's also in stock, and NOT worth the £216 they are asking for it

JRRF

· #94 · 2 d ago

toscal353 said:
IMO it's a difficult, time-consuming and thankless task and forums wouldn't exist without their input

This is for sure. It's definitely not worth it for some swag.

Reactions: 1

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