As per previous posts, my first car couldn't be delivered due to a fault and I decided to cancel the order and request a new factory build instead. I'd already paid the full £47k but am pleased to say it has been refunded in full today after approx. 2 weeks from cancellation. Customer service have been very polite throughout. I now have a long wait for the new car unfortunately but that was my preference over fixing the faulty one. I'm pleased to have received the extended warranty and free charging also.