Excited to have physical paper operators and service manuals being delivered UPS tomorrow. Had to search everywhere on how to order these (they are printed per individual request). Polestar phone customer service did not have a clue, but the email customer service sent me to a web page that I could not have found. You have to pay for them with a handling and shipping charge, but I cannot live without them (especially since the in car electronic manuals still do not work). Hopefully Polestar will see a pattern and make one exception to the disruptive technology model and include manuals in future production.
Physical Manuals
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Excellent! How much did they cost. How do I get them?
I've also relied on Bentley manuals in the past. I wonder if there will ever be a good 3rd party manual on the Polestar 2.
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Can we get the link to that website from you?
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Some warranty stuff, and a small "manual" with stuff that I guess was missing from the digital early versions.
I really don’t want to generate paper waste, but I find the web version of the manual incredibly frustrating to use. I sent customer support a list of ways in which the web site is poorly designed, but who knows if they ever bother forwarding that on to the actual web developers.
The biggest thing is once I’m reading a specific page I can’t pop back up just one section. “Back” browser button works just like clicking/tapping their “Back to Home” link — all the way up to top level table of contents instead of the section I’d drilled into. And “Related Pages” isn’t an exhaustive list of all the other pages within that section.
Very frustrating when I was just trying to linearly read through every collision avoidance system so I know what specifically I should be terrified of while driving.
With most of my previous vehicles I found PDF versions of the paper manual and read through those anyway. I’d probably be perfectly happy with that, now that I think about it.
The biggest thing is once I’m reading a specific page I can’t pop back up just one section. “Back” browser button works just like clicking/tapping their “Back to Home” link — all the way up to top level table of contents instead of the section I’d drilled into. And “Related Pages” isn’t an exhaustive list of all the other pages within that section.
Very frustrating when I was just trying to linearly read through every collision avoidance system so I know what specifically I should be terrified of while driving.
With most of my previous vehicles I found PDF versions of the paper manual and read through those anyway. I’d probably be perfectly happy with that, now that I think about it.
There are a couple of links to PDF versions in the FAQ thread - one is an official one from August of last year, and the other is one I "scraped" from the manual website with an automated script, so it looks rubbish but is more up to date.
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A printed Manual and associated supplement can be ordered. Contact Polestar Support for orders
If I can recall it was something like https://polestartechhub/categorioes/owners-literature.
It offers English versions for Canada and US for 2020 and 2021 models.
The owners manual was $28 and warranty service manual was $18.80
plus shipping and handling fees.
It offers English versions for Canada and US for 2020 and 2021 models.
The owners manual was $28 and warranty service manual was $18.80
plus shipping and handling fees.
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35 Posts
Interesting. You can even find a Polestar vehicle extrication guide 😀 https://polestartechhub.com/resources/vehicle-extrication-guide
Is it a legal requirement for them to provide this in US and Canada?
Whats great is there is a single place to order all the special tools, handy if you want to work on these cars.
What’s less than great that they charge $6 for individual items of documentation, most of which are probably a couple of pages long checklists!
Whats great is there is a single place to order all the special tools, handy if you want to work on these cars.
What’s less than great that they charge $6 for individual items of documentation, most of which are probably a couple of pages long checklists!
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415 Posts
The manual? Not in the US, but I think they're required to provide warranty info.
A hidden perk of that site is you can see the TSBs that have been issued (like the steering column noise). Maybe worth a scrape to compile somewhere?
Oh there’s a TSB for this now, I should take mine in for remedial action then.
Has anyone had that problem sorted by a dealer in the U.K. yet?
I guess you've been looking for the fuel tank?
The warranty service manual is the tiny booklet which is included in the carton pouch in the glove compartment - at least in my car.
The manual is the full book.
Did you get a confirmation email ? I ordered a manual too and it did take my credit card but I never got any confirmation and nothing showed up on my credit card statement yet.
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