The discounted price is only on the polestar app so that probably explains that above.I just got the same. I'm assuming they meant £0.35 and £0.40 not €0.35 and €0.40.
Interestingly I just checked and the old Plugsurfing app is already showing the higher prices, even though the email says that will change on Friday 🤷♂️
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There is a separate app for polestar, search plugsurfing polestar in the app or play store, its icon is orange with the 3 arches (rainbow?) vs black with arches.On a related question, i have seen people talk about a Polestar Plugsurfing app. I already had the Plugsurfing app and used it with a key fob tag extensively last year when driving through Europe. I couldn't see any benefit to adding the key that came with my P2 until reading this as there was nothing to suggest it got me any cheaper charging, but now I see it does with Ionity (but nowhere else right?). However I can't see any separate app for Polestar so I have just added the Polestar provided key card as an additional key on the app and assume that if I just use that one with Ionity I will get better rates through my original account. Does that sound right?
There is a separate app for polestar, search plugsurfing polestar in the app or play store, its icon is orange with the 3 arches (rainbow?) vs black with arches.
Add the card that came with the car to the app and you should get the discounted rate of 30p or 35p. If your getting that rate now on old app expect it to end without warning.
Plugsurfing only give Ionity discount but charge a premium for all other networks. You are better off either just using a credit card or the other networks app as it will be cheaper. If you charge away from home regularly I recommend octopus electroverse.
That’s on your BCA delivery driver, not polestar!Another poor bit of communication by Polestar🤦♂️
If you were a car manufacturer, would leave it to chance that the delivery driver needed to communicate so many things on handover including the benefits of a charging app card and how it worked, or would you make sure you took care of it. if I were Polestar I know which I would choose.That’s on your BCA delivery driver, not polestar!
My delivery driver, went through everything, including the Plugsurfing card and discounts when the vehicle was delivered.
Subsequent comms have been via email for those who registered their cards previously although I have yet to download the polestar app variant and have still got the discounts on the old app.
I wouldn’t blame either Polestar or the driver. It’s plugsurfing that decided to create a seperate app for Polestar. The card that came with your car is probably old hence the QR code taking you to the wrong app.If you were a car manufacturer, would leave it to chance that the delivery driver needed to communicate so many things on handover including the benefits of a charging app card and how it worked, or would you make sure you took care of it. if I were Polestar I know which I would choose.
Mine should have started yesterday but looking at the app today still being charged 30pI've been on that new price since February.
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I disabled the key in the old app (tap on the bottom circle, my account, select the registered key). then requested they delete the account for good meaureI now have my RFID registered to both the old and new app (I can't disassociate it from the old app), I'm not 100% sure which app/rate the RFID will use when I next use it....
That’s thoroughI disabled the key in the old app (tap on the bottom circle, my account, select the registered key). then requested they delete the account for good meaure
I’d not thought about but I just checked and the key is no longer visible from the plugsurfing website for me. I have used the new app but I’ve begun to just use the app and not RFID to start charging anyway so that did work OK.
They needed the extra discount to make up for the fact they are not driving a polestarSeems that KIA drivers are only paying €0.29, so even at €0.35 Polestar drivers were paying more!
