It's not all two keys: the message you are seeing is stage 2 of the pairing process, 'Make sure all keys are present', so my first thought is that either:

1. The missing key has not been removed (why they told you it needed a software update and recode is beyond me, it just needs the additional key removed), or

2. You have a dead activity key - did you place the keys in the cupholder (the one inside the cubby)? Make sure the activity key is on the base as even with a dead battery, it's NFC tag should still read.

If that doesn't help, and assuming you're not bothered about the activity key remaining waterproof, you can change the battery by opening the casing - there are instructions somewhere on here...

However, first thing I would be doing is going straight back to the Volvo shop and get them to pair the phone with you (should really have done this before driving away)...

 

Hi! Thank you for your advice! I wasn’t able to test that the car worked at the Volvo workshop originally because it was collected from my home and delivered back to me. Volvo have told me that there is actually an issue with the car that they’ve never experienced before! Just my luck lol!!

 

When I bought the polestar 2 for my wife they told us that only one set of keys came with it. But we both were able to pair our phones to the app. I have android and my wife has apple

 

That’s really interesting, I was told that the 2022 and younger Polestar 2s come with less keys than the 2021 cars 🤔

 

I assume there will be quite a few early cars coming into 2nd ownership now where keys will inevitably have gone missing along the way...

 

That’s what I’m thinking… But even after having all the keys removed from my car and recoded with the two I have, the car says that it cannot find all the keys in the vehicle.

The Volvo workshop I have been going to said that they have sent a query to some Polestar engineers regarding this so hopefully it’s an easy fix.

 

That's weird, mine has never needed the keys present to do that, and my friends car had the same issue (not detecting them when pairing) but reset just fine.

Note: the demister TCAM reset was not working on her car, but reset through the tablet settings worked fine...

 

I'm currently trying to get the car to pair and I'm having similar issues. When you go into factory reset, there's a button to reset, you press that and nothing happens for a while (presumably when it's searching for keys). It then pops up a brown message at the top of the screen saying something along the lines of "can't reset, not all registered keys detected". This was with all 3 keys sitting in the cupholder, so something is definitely amiss. Might have something to do with the bite marks in the activity key though...

I'm sure I did a reset of some kind when I picked the car up. Wonder if it's something that's been introduced more recently with the software updates?

 

In your case I would almost guarantee that there is a bad battery in the activity key - make sure that one is in the cup holder making contact with the base - the two main keys you can confirm are working with the buttons and they would just need to be inside the cabin

 

Yup - the two big keys work just fine, the activity key doesn't do squat.
It was sitting on the base of the armrest cupholder, but I did put the other two in there as well. I'll try it by itself with the other two elsewhere tomorrow.

 

Could be that the bite marks have somehow destroyed the NFC chip in there to be fair. You might need to bite the bullet (no pun intended) and have it de-coded...

 

That's my worry! The dog bite marks aren't tooooo deep. Given that they sold me the car on 'having all three keys', I think I might contact the dealership I bought the car off. I wouldn't mind it just having a flat battery, but not functioning with the NFC at all is a problem.

Will try other options. Also try seeing if I can 'start' the car with one of the other keys with the battery out, via NFC, to make sure it's the key, not the sensor (although I doubt it would be the sensor).

I'll also try a full TCAM reset, just to make sure there's no other weirdness going on. Today's been a bit crazy so not tried the activity key again today!

 

Here's some photos of the bite marks, if anyone's interested! They don't look toooo bad but the ones on the back are kind of deep.

 

I think it might be time for a new key 😬 Unfortunate as it’s not your fault, but it should sort the problems that you’re having.