Polestar Forum banner

Status
Not open for further replies.
1 - 20 of 183 Posts

·
Registered
Joined
·
1,999 Posts
Discussion Starter #1 (Edited)
Please check the FAQ below. If an there is no Answer the Question has been submitted to Polestar and we are awaiting and answer.

If your question is not on the below list, please ask away and I'll it to the list!

I'll keep this list updated so new readers don't have to scroll down to see if someone else has already asked something they wish to know.

Here's the list:-

1. Can you use the front USB's with a memory stick or phone to play audio files?
Music from the USB C cannot be played. These are only a power source. There is also no space for SD cards. All music playback takes place via streaming service in the car (ie Spotify) or Bluetooth from the phone.

2. Can you set a timer for the charging? i.e only charge at "home" from 10pm to 5am ?
Yes, you can set when the car charges. Both through the infotainment system as well as the mobile app Polestar Connect. *
*Note both these are not available at present. The app is due Mid-2021. The "via infotainment" has no ETA and will be either part of the pre-conditioning due end-2020 or has been removed as a feature.


3. Confirmation of service centres?
Most if not all the main Volvo dealerships in the UK will be carrying out the servicing and maintenance for Polestar.

4. What are the service intervals?
24 months or 18,000 miles.

5. When will the lower spec models be available?
Not yet confirmed, updates about this will be made available through the newsletter. Most probably Late 2021.

6. What controls are locked out of the infotainment system while you're driving?
Still in development - however I noticed on the drive the Google App Store and the Settings buttons for the Apps (custom load outs etc..) were both locked. Nothing else seemed to be locked when in motion - although they only had Spotify, Maps, and some other typical one's on there.

7. How pairing multiple phones works?
The Drivers phone takes precedents - Driver is determined by who's phone was on the person at the time they opened the Drivers door and sat down.

8. What will the connectivity cost be after the free 3 years?

9. How are OTA updates to the infotainment handled?
Updates are done automatically. There should be no user input. In addition it seems there will be no notification something has been updated either.

10. Any in-built dashcam or something like sentry mode - will it be added?
No, the cameras are only there to support driving and parking assist

11. Would Polestar recommend any specific home charger / wallbox brand/company?
We have not partnered up with anyone at the moment, however we do recommend PodPoint as a Wallbox provider in the UK (Point Flex US)

12. Does the infotainment system support 5G network?
Will update if they respond officially, however on the drive it was only 4G/3G (3g due to some dense forest areas on the drive - however "hay google ...xxx" still worked just slower). The fact that 5G costs more I doubt very much this is a feature at present.

13. Does the car have wi-fi for other people in the car?
The car does have hotspot capabilities, however a separate sim must be purchased to have this feature enabled.*
*Note: Owners have found the sim slot, however no additional "hotspot" options have appeared.


14. The Plugsurf key fob you get in the EU with the car, does it give discounts or some offers or just a free fob?
Doesn't appear so ... so higher costs just for the convenience of one RFID. Not really useful in most of the UK, but in the EU there are more locations.


15. Does the car just use one Google Account or can you have different Google Accounts linked to different profiles?


16. Pure progressive performance | Polestar <-- Check this link for other question.

17. What cables does the Polestar 2 come with in the EU/UK?
A "wall socket" to Type 2 Charger. Max 2.6kW Charge Possible.
An 11kW Type 2 to a Type 2*
*Note Due to the UK mostly using 7kW chargers if you use this cable for untethered charger you will only get a maximum of 3.6kW. If you typically use a lot of untethered connections in the UK, you will need a 32A Type 2 to Type 2 cable.
 

·
Registered
Joined
·
32 Posts
Hi - thanks for this.

Being fully 'Applefied' the adoption go Google wasn't the bet news for me.

However, I understand that there is supposed to be Apple Car Play connectivity coming soon?

I'm interested to know how it is envisaged this will work - is it the case that the interface will be fully 'Apple' - e.g. will will be saying 'Hi Siri' instead of 'Hi Google' - will we use Apple Maps for navigation etc?

I think it would also be interesting to get confirmation that we can use Volvo dealers if required - or will it be the case that any maintenance issues will be done on-line by them arranging to collect the car from you?

Best Regards

Kevin
 

·
Registered
Joined
·
138 Posts
I would have expected CarPlay to in effect be an app that runs on the Google OS so then all your CarPlay stuff appears onscreen on the car’s display. Guessing completely though!
 

·
Registered
Joined
·
747 Posts
Can you add please:

When will over the air software updates be available? (at the moment the contract says they are only applied during a service)

What is the service frequency for the UK market

When will the phone app be available, and will that allow, for example, setting the climate on

What charging cables does it come with (UK market)

Does it come with mats

Many thanks!
 

·
Registered
Joined
·
28 Posts
What is the lead time for the lower spec (2WD) cars and what new colours will be available?
 

·
Registered
2021 2
Joined
·
2,054 Posts
thanks for offering this!

Would be interested in your thoughts on ride comfort/firmness. Can’t tell if the reviewers are harping on it because they need some nit to pick or if it’s a significant thing.
are you testing with 19” or 20” wheels? With/without performance pack?
 

·
Registered
Joined
·
1,999 Posts
Discussion Starter #8
1. When will over the air software updates be available? (at the moment the contract says they are only applied during a service)?

2. When will the phone app be available, and will that allow, for example, setting the climate on?

3. What charging cables does it come with (UK market)?

4. Does it come with mats?
1. It will be live on the retail cars.

2. It's out now. It's been used for Polestar 1. Yes it allows times and climate settings, plus you can remotely start it with climate settings - note: rear heating seats cannot be turned on atm, but front are good.

3. You get a UK 3-pin to Type 2 AC to DC* (rated at 11kw max) ... and a Type 2 to a Type 2 so you can use none-teethed Type 2 Chargers (rated at 22kw max).
*Note All countries get a "local Plug" to Type 2 adaptor.

4. Yes it comes default with recycled plastic material mats - not super thick carpet, but normal thickness standard mats. You can order plastic mats with a lip around the edge if you wish.
 

·
Registered
Joined
·
1,999 Posts
Discussion Starter #9
Would be interested in your thoughts ...
I will be giving my opinions in another thread (probably titled "my thoughts after a test drive" ;) :cool:).

I am most interested in the ride, and It will be easy to tell if the performance pack is being used on not due to the yellow seat belts ... and I will mention that in my review.

I will "try" and be an unbiased as possible, however I have already ordered one so some part of my sub-conscious will be trying to tell me everything is great! I might post the wife's thoughts ... she is far less impressed by stuff. For example she hated my Kia Stinger on the test drive ... so much I thought she wouldn't agree later to buy one! But she said later "it's ok if you get it" ... so that's high praise for her! :ROFLMAO::ROFLMAO::ROFLMAO:
 

·
Registered
Joined
·
108 Posts
CarPlay is delayed till mid-next year. See
I doubt they'll have (or at least share) more detail on the lower end models. Shipping for the launch edition is slipping already so I doubt they'll want to advertise a less profitable model too early. But hey, it doesn't hurt to ask.

Some of my requests (thanks in advance!)

a) What controls are locked out of the infotainment system while you're driving? I'm worried they won't let you change destinations (via a passenger) or something, or regen rate, etc.

b) How pairing multiple phones works? Which profile will it use and how do you select between them for bluetooth streaming/calls. Also, how do SMS messages on your phone work in conjunction with the infotainment? With Android Auto, when you're phone was the controller, you could have them read to you but now the phone is secondary. Same for other notifications (i.e. whatsapp, etc.)
<edit> answering some of my own questions. For selecting between bluetooth devices, see:
Pure progressive performance | Polestar For SMS see here: Pure progressive performance | Polestar But the latter doesn't address other apps.

c) What will the connectivity cost be after the free 3 years?

d) How are OTA updates to the infotainment handled? How long after google updates android automative till Polestar approves of the update and sends it out? I'm worried about the same problem with Android phones where each manufacturer has to integrate the update into their own software stack, test it, approve it, etc.
 

·
Registered
Joined
·
108 Posts
I doubt the USB ports support anything but charging. See these manual pages:
 

·
Registered
Joined
·
1,999 Posts
Discussion Starter #12
a) What controls are locked out of the infotainment system while you're driving?

c) What will the connectivity cost be after the free 3 years?

d) How are OTA updates to the infotainment handled?
I'll ask all 4, but I suspect on these 3 ...

a) It's been seen in some video's very little is locked. In fact I haven't seen any that I remember. Obviously if YouTube (as an example) is released it will be. They said they will fall in line with the standards provided ... ie. anything that doesn't visually distract you.

c) I suspect "We are still working on that" kind of answer. If you look at Jag/Tesla expect £10 a month (ish)

d) Again I suspect a standard "we are reviewing that process" kind of response, however having owned a One Plus of 3 years now I've never really had a problem with their updates, so have you had a bad experience in the past few years?
 

·
Registered
Joined
·
108 Posts
so have you had a bad experience in the past few years?
No, but I've been using pixel phones. One Plus has been good, but almost everyone else (i.e. samsung, motorolla, sony, LG, huawei, etc.) has problems with doing updates or how long they support the product. 2 years for phones may be acceptable (that's all you get with Pixels!) but on a car, that's not nearly enough. I'm worried about a repeat of this for the infotainment.

I mean, google's first party music service (YouTube/Google music) isn't even available! That's not setting a good precedent.
 

·
Registered
Joined
·
1,999 Posts
Discussion Starter #14
The Youtube part I understand ... they probably need to make sure you can't run while driving. The Music bit does seem odd - however if only 5% of people use Google Music compared to say 80% of of people using spottily then it would make some sense they priorities that first. Not saying that is the reason, but it's a logical guess.

The way I look at it is this: Google sees a massive market in cars for the future. And it make sense ... let the car manufactures do what they do best and the same with the tech giants.

Tesla is a tech company first and car maker second - hence the car side of things problems (build quality, poor parts, unable to fix some issues, lack of service centres, etc..) but excel in the geeky tech stuff.

Google would throw more money at the development of a car entertainment / control system then say Jaguar could, probably more than Audi / Merc! They also want this google system in as many cars as they can ... more cars it's in ... more people sign up to their subscriptions .. more money they make. I mean who isn't using Chrome to post here? (assuming you are not an apple phone)

So I understand concerns but I see the positives of tech company seeing a gap in the market and not only willing but very able to throw stupid amounts of money at R&D for it. My only concern is the same as apple ... when one company knows everything about me.
 

·
Registered
Joined
·
108 Posts
The Youtube part I understand
Sorry, I was unclear - I meant YouTube music (their replacement for google music). Although, I do hope that YouTube/Netflix support is added later for parked usage (i.e. while waiting for charging or something).

able to throw stupid amounts of money at R&D
Also, it's not just about what google wants though. We need all third parties to see the value too so the platform actually takes off. So something like audible for your books, your favorite podcasting app (if it's not PocketCasts or spotify, since those are already supported), Apple Music, etc. Lack of app support is always a death sentence for a platform (see windows phone).

But you're right; if google demonstrates their long term interest and support it'll definitely help the app developers to know their efforts won't go to waste - something they can legitimately fear given google's history of abandoning projects.
 

·
Registered
Joined
·
138 Posts
It seems to have Google Play, which i assume gives the user control over adding apps?

Yes, but only apps developed to work on Android Automotive - I don't believe you'll be able to install standard Android apps on it.
 

·
Registered
Joined
·
747 Posts
Sounds like a work very much in progress! Back to Tesla-type over the air updates, groan.
But, if you have an app on your phone you can link that to the car rather than the car o/s running it directly. I think. Maybe.
Time will tell.
 

·
Registered
Joined
·
43 Posts
Here are my questions:

1) Any in-built dashcam or something like sentry mode - will it be added? We could ask the question

2) Would Polestar recommend any specific home charger / wallbox brand/company?

3) Would infotainment system support 5G network in the future?

Will add if there's anything else. Thanks 👍
 

·
Registered
Joined
·
1,999 Posts
Discussion Starter #20
1 - 20 of 183 Posts
Status
Not open for further replies.
Top