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Polestar 4 owner - first 3 days experience good and bad

4.8K views 11 replies 7 participants last post by  snorriglommi  
#1 · (Edited)
I've not had my Polestar 4 (LRSM - magnesium, firmware 4.2.2) for very long, but here are a few of my initial thoughts:

The Polestar 4 is by and large a very enjoyable car all round. It is a much more engaging and dynamic car to drive than my previous Volvo XC40, and indeed than almost every other car I have owned. However, I do have a number of gripes with some aspects of the car - most just mildly irritating but one 'feature' in particular which is really badly implemented to the extent that I find it potentially dangerous. Most, if not all of the these issues could almost certainly be addressed by means of firmware updates.

Firstly a couple of slightly irritating 'features':

1. Why can steering wheel 'feel' changes only be made when the car is being driven, and not in pre-drive. Why can 'sport mode' only be switched on/off whilst the car is being driven, and what exactly does switching sport mode 'Off' do other than disabling CC? Why is CC not available when sport mode is disabled?
2. Key fob proximity functionality appears to be a little hit or miss. As suggested by a number of members of the forum, I have invested in a faraday pouch for my key fob, but I don't think this has fully resolved my problem.
However, far and away the biggest issue for me has been Polestar's implementation of the haptic 'buttons' on the steering wheel. In particular, the haptic buttons that control 'cruise control' along with the way Polestar has chosen to implement cruise control make this function incredibly irritating at best, and verging on the downright dangerous at worst.

Why on earth should it be necessary to double click the CC button to initiate cruise control - particularly when haptic buttons are generally a little problematical? Surely a single click (such as on every other car I have owned) would be much more sensible. I find engaging cruise control in the Polestar 4 to be very hit or miss - significantly worse than on any car I have owned. The only car I have driven which comes close is the Volvo EX30 which also uses haptic buttons on it's steering wheel.

And now the aspect of the way cruise control has been implemented that I deem to be on the verge of dangerous. Why oh why is there a significant delay between hitting the CC button and CC actually engaging? Quite often I find (and this is exacerbated when using a regenerative breaking mode) the car reduces speed quite dramatically before engaging and accelerating to the chosen CC speed.

All in all, I do like my Polestar 4 very much indeed. However, I really would love Polestar to fine tune the way that CC is implemented!
 
#2 ·
Does it matter that you can't adjust the steering feel when the car isn't in drive mode? I couldn't care less about that!

The 'sport mode' button isn't really a sport mode - it reduces the amount of traction control. They obviously decided they didn't want people to be able to use automatic cruise control with the reduced level of traction control. The function is essentially useless anyway - just ignore it. It's certainly misleading to label it as 'sport' though.

Yes, the keyfob is flaky - it's not actually the fob because the behaviour is the same with Apple CarKey - the only way I can unlock my car on a morning is manually. Personally, I think it's more about poorly implemented sleep states, and the car not waking (or properly monitoring) for the keyless entry system once it's gone into a deep sleep.

The double click for CC on cars without pilot pack is stupid. The reason it's there is that on the Pilot cars, one click does full pilot, and the double-click does cruise only. It is redundant on cars without Pilot, and I absolutely agree it should be a single click. Many people have raised this with Polestar.

Dangerous though, really...?

dangerous
/ˈdeɪn(d)ʒ(ə)rəs/
adjective
  1. able or likely to cause harm or injury.
Are your buttons actually working properly? A lot of early cars were shipped with faulty button modules. If you gently move your finger around both pads without fully pressing them, does the on screen graphic accurately track your finger. It's possible your car didn't have the buttons replaced.

Once I'd had mine replaced, I have never failed a single time to activate cruise control, and it takes effect instantly - I don't have the delay you describe.
 
#3 ·
Does it matter that you can't adjust the steering feel when the car isn't in drive mode? I couldn't care less about that!

The 'sport mode' button isn't really a sport mode - it reduces the amount of traction control. They obviously decided they didn't want people to be able to use automatic cruise control with the reduced level of traction control. The function is essentially useless anyway - just ignore it. It's certainly misleading to label it as 'sport' though.

Yes, the keyfob is flaky - it's not actually the fob because the behaviour is the same with Apple CarKey - the only way I can unlock my car on a morning is manually. Personally, I think it's more about poorly implemented sleep states, and the car not waking (or properly monitoring) for the keyless entry system once it's gone into a deep sleep.

The double click for CC on cars without pilot pack is stupid. The reason it's there is that on the Pilot cars, one click does full pilot, and the double-click does cruise only. It is redundant on cars without Pilot, and I absolutely agree it should be a single click. Many people have raised this with Polestar.

Dangerous though, really...?



Are your buttons actually working properly? A lot of early cars were shipped with faulty button modules. If you gently move your finger around both pads without fully pressing them, does the on screen graphic accurately track your finger. It's possible your car didn't have the buttons replaced.

Once I'd had mine replaced, I have never failed a single time to activate cruise control, and it takes effect instantly - I don't have the delay you describe.
The double click confused me, not really helped when I RTFM.
However, I did like the two right stalk clicks with the Tesla...as i didn't always want the ACC ( with the stupidity that came with it) where dumb CC was sufficient.
Same goes with this...
 
#6 ·
If you lightly press the touchpads without fully engaging, all the symbols appear on the instrument cluster. As you move your finger around, the highlighted icon will change. If this isn't working smoothly and reliably, then you have a problem with your button modules which may explain why you're sometimes struggling to double-click.

The one and a half second delay you describe is not present for me - the cruise control activates immediately.
 
#7 ·
Hi,

Thanks for this.

It does sound as though there may be a problem with the button modules in my car. I'll experiment with this later on in the week when I have some time to spare & report the issue to Polestar if it persists.

Most of the issues I have identified are trivial and don't really worry me at all, with the exception of the CC issue.

In the meantime, I had my first lengthy drive in the car yesterday and I am really impressed! The single motor's performance is more than adequate for me, and the car is a supremely comfortable tourer at motorway speed.

I get my home charger installed tomorrow and then I'll be fully up and running with just the CC issue to be resolved!
 
#9 ·
I have the same issues. Just picked up my car 5 days ago and finding the proximity key doesnt always work and sometimes it is not recognised when I'm in the car. Hit and miss. The haptic keys are frustrating and its not great that pressing the up or down increments in 5km and not 1km. Maybe I just need a bit more time with it. My biggest gripe though is that 5G doesnt work and despite Polestar telling me to reboot certain things, it wont fix it. I also seem to lose some of the settings I've programmed in with my profile. Overall I love the car, and I hope these gremlins can be fixed soon.
 
#10 ·
I've taken the advice from a number of people on this forum who suggested that a 'Faraday' pouch can help resolve the proximity issue. They suggested that the proximity problem can be exacerbated if your car 'key' is normally kept at home less than around 20 metres from the car. The Faraday pouches can be obtained from Amazon for a few pounds. I have found that if I keep the key in the Faraday pouch until I approach the car, the proximity key works pretty consistently and now always loads my profile properly.

I initially had serious issues engaging cruise control with the haptic (double click) cruise cruise control button. However, I have discovered that there is a technique to engaging remote control that is very different to that of my previous car (a Volvo XC40). It's still a pain but not nearly as hit or miss as it was initially. I do agree that the 5 mph (in cars based in the UK) up or down increments are annoying, but this was also the case in my previous Volvo XC40.

If Polestar support monitor this forum, please make engaging cruise control on the LRSM version of the car a single rather than double click! I'm sure it would be a very easy change to make and would be appreciated by all owners!