Oh rats - that is worrying for you - and could open a whole new can of worms 😲. I hope it turns out to be something straightforward and easily remedied. Good luck.

 

That doesn't sound good at all, very worrying. There seem to be an awful lot of differing problems coming to light now that the main component problems are being sorted and more software updates are being installed. Presumably Polestar are looking for correlations here....he said, very optimistically....

 

The experience of getting it collected and getting a replacement car out to me was pretty poor as well. Was told all the way through the process it would be like for like and would be a Volvo. Finally got a call from Enterprise saying I needed to pick it up from East Mids airport...at 8pm on a saturday, after being told I would have a car delivered. After a quick call to Polestar CS magically got a text saying they found someone to bring the car. The cherry on top was they brought a bloody Hyundai...

More importantly, it is very worrying. It was not a pleasant stop, would have expected it to cut out and then allow me to roll at least to safety but it was awful. Lucky I wasnt going any faster than 30 and no cyclists about. I hope they take this seriously but also hope they dont keep the car for too long.

 

Oh god, this totally knocks my confidence in these cars! ... and you've had all the new bit fitted, inverters etc.?

 

Sorry to hear this @adas144. Please keep us posted....been quite a day for PS and certainly for their customers. At least mine was parked up when it failed but your experience must have been truly shocking!

 

Yes I certainly will. I'm assuming because it was a Saturday evening I was dealing with mostly out of hours staff/service so I have sent a lengthy email to Polestar CS with...possible points of improvement. And I've requested a nicer car if they are going to keep mine for some time.

Yes Lewis, recall was done on Tuesday and the car was absolutely fine no issues beforehand. Its thankfully taken to local Volvo which is between my work and home so may pop in and see what the crack is Monday afternoon.

 

Really sorry to hear about what must have been a disturbing experience. Will leave the current owners to pick over the details, but as a looming owner this is really worrying to hear. I was hoping all the major 'surprises' were over with the recalls.

Let's hope it's a quick fix for you, and PS get that like for like replacement out + a lorry load of apologetic Christmas hampers.

 

I do wonder if some of these earlier cars have had some of the electronics components weakened by the failed parts; it's not uncommon for major parts failing to cause glitches on power supplies into other parts and make them more susceptible to premature failure. For instance, it's known that the HVCH failing can take out the Battery Control Module, yet it seems to be that they don't change the BCM unless it's already failed. I would have thought that a precautionary change of anything that could be affected as a knock-on effect of one of the main failures would have been sensible.
I'd like to think that any case manufactured after about a VIN of 8000 or so, which don't need any replacement parts, should be far more solid.
Once again I'm glad I didn't stick with my original order which would have been delivered in September!
If it's any cancellation, when we first looked at getting a Kona Electric in summer 2018, we ummed and ahhed about it and finally ordered in early October, having to wait for a May delivery. In the meantime there were more recalls and breakdowns on the early cars than I care to recall (as it were!). The i-Pace had similar troubles. So it's not just the Polestar; the ID.3 seems to be having similar teething problems too.

 

Came to an abrupt juddering stop (not far off an emergency stop)

Sorry to hear this. Are you implying that the car seemed to put the brakes on? That could have been catastrophic if you were on the highway doing 70mph.

 

Yes it was like strong intermittent breaking. Only way I can describe it is similar to dropping the car into 2nd gear when you meant to go into 6th. Like very heavy engine breaking (obviously not in an EV) but then juddered with some nasty noises and abruptly came to a complete stop. Completely agree, another 300 yards and I would have been going onto a 4 lane inner ring road. Lucky it died where it did.

I thought it could have been the anti collision but the red light wasn't flashing and no beeping and instantly was loss of propulsion error and 12V battery error.

 

Sounds like a mechanical problem in one of the motors or reduction gears.

 

Hopefully they can diagnose it. When the technician came the errors had all cleared and it drove fine.

That's what worries me is they say - 'we've checked the car and its all fine'. Gonna be forever anxious it'll happen again.

 

Adas144 - Sorry to hear this and I hope they get it sorted quickly and comprehensively for you. It doesn't do a lot for confidence in the car when we hear experiences like yours.
I have to say, like other parts of Polestar their CS service seems like a complete lottery. I have had good service. After informing me my delivery date was cancelled as the car has been damaged in storage, they were quick to sort a loan car. On what was meant to be my P2 delivery date they delivered a brand new, 0 mile XC60 R-Design. Why the level of service received is so random I don't understand.
Good luck - hope you get sorted soon

 

I can only put it down to being a Saturday and out of hours service/staff so hopefully I'll get some movement today. Will also pop into Volvo after work to see what's going on. I did leave my work parking permit in the dash which I need to collect anyway.

 

I'm going with ghosts and /or spiritual possession.

 

Cosmic rays?

 

 

Definitely a little demon inside somewhere, up until now error messages flashed up for split seconds then disappeared 😂

 

If the car is not holding/logging messages, then if anything like this happens it seems like the best practice would be to grab a photo of it as soon as it's safe to do so.

 

That doesn't sound mechanical (back to the original thread), that sounds like a total electronics shutdown so the motors basically both act like generators but with no really safe or controlled way of getting rid of the energy - regen is actually quite a complex thing, not like an old fashioned motor. Hopefully it hasn't done any major damage to the control electronics; generally they dissipate it back as heat within the inverter if the main system isn't running properly, if I remember correctly? This is exactly why you must never tow an EV, by the way, even in "Neutral".

 

This is exactly why you must never tow an EV, by the way, even in "Neutral".

This is an important point that can't be stressed enough.

 

Bit of an update, I spoke to Volvo who said they are still conducting diagnostics and wiring checks which should be complete today at around lunch time. When they plugged it in it did show 12V Battery Errors and also HVCH Errors, but said they will advise the full extent of work required today. I looked at my warranty/recall invoice and it did say Inverters were changed but no mention of the HVCH being changed? Was this part of the recall or was this to be 'checked' at the recall? Could be bad timing and HVCH simply failed after the recall. Wouldn't have thought this would cause the car to come to a stop the way it did.

On a positive note and few calls to Polestar CS, they came and took the Hyundai away and left me with a XC60 T8 R Design

 

Wow, you guys are making me very nervous as I am expecting a feb/mr delivery and was hoping all the early issues would have been solved by then but now am not so sure. I am feeling a bit guilty now telling people one of my reasons for P2 over M3 was product quality and that they were being built by manuafacturers with oodles of experience.. Got my test drive on friday so maybe that will be re-assuring...

 

In comparison my Ford went in for warranty work 3 times in the same amount of time as I've owned this (albeit in not such a drastic manner).

I absolutely love the car itself, couldn't fault it up until Saturday and I'm really keen and looking forward to get it back. Might have just been unlucky but it does seem to be a mixed back with what problems we get.

Don't forget there will be thousands(?) of people who aren't having problems and enjoying the car that aren't on this forum.

 

@Haf the poll results on this thread are quite reassuring... Score your P2 experience out of 10

 

@Haf the poll results on this thread are quite reassuring... Score your P2 experience out of 10

The test drive was great and love the car - only issue i had was the sat nav wouldn't work

 

I'd like to report that I've had positive experiences with the people on this forum.

('Always loved being different.)

 

Great. now we're going to get 10 complaints about us by dave

 

Bump. Any update on what the problem was Adas144? Hope you're making progress

 

Yes, had the car back and after 3 days of tests, wire checking and various diagnostics requested by Polestar Technicians they said they narrowed it down to various software updates missing (mentioned specifically the 12V battery was missing an update?? Not sure what the means). They said they checked all the wiring and connections, did all the updates and sent lots of data to Polestar who finally allowed Volvo to release the car.

I was hoping for something more substantial but the Polestar CS over the phone did tell me that their technical team and master technician was involved. They've now deemed it safe so guess I just crack on...

 

Thanks for that update Adas. I suppose it's good that they've investigated it thoroughly and haven't found anything wrong other than a need for updates. I hope that your faith in the car will be restored by reliability from now on 🤞.

 

Yes definitely. Even after having a S60 and XC60 recently its a good reminder of how good the Polestar is. Would take a lot more than this to make me fall out of love with it.

 

Certainly there were a number of updates to the electronics control unit regarding management of the 12V supply and ensuring it doesn't drop too low, so it's probably this that it was missing. Hopefully no lasting damage was done - at least you have a 4 year warranty...