This sucks.

 

....the car is immediately going back to the shop. 😕

So, my car went into the shop back on July 7th because 1.3.17 (nevermind 1.3.18) failed to install and said I needed a service center to complete the installation. While at the service center on the 7th, that's when notification of the safety recall, RP1063, went out and they then couldn't give me the car back. So it sat at the dealer waiting on parts until I was able to pick it up this morning, 7 weeks later.

I get to the car and the first issue is that they forgot tools inside the car. There was a panel puller, a panel bladder, and long metal rod, and a battery jumpstarter all inside the car. Okay....so I take that out and walk it back to the service advisor.

I then go back to the car, adjust everything, spend two seconds looking at the Abbey Road app (which confirmed to me that at least I was on the newer software), and then I set off home, because I have a work meeting I need to get back for. Then, as I'm driving, I go to the actual software page and there it is, the same message that was there that initially had me bring the car in for service in the first place!

View attachment 37274

Also note that the car IS showing the temperature, in Fahrenheit, and that there's a 5G connection. This will matter in a moment. I notify the service advisor about the message and he reviews it with the lead tech, and they're puzzled why it's there.

So I get home, plug it in and walk away. It locks on walk away, but I also have the keyfob since I had given that to the service center.

Then I'm in the house, check the car and it says "Connected without power". So I check the Chargepoint app and it shows the charger is powered and the car isn't requesting anything. Damnit... Okay, so go back out to the garage and first...the car doesn't unlock. It doesn't sense my phone. Put the phone to the handle, and the NFC reader works and unlocks. So I'm back to door handle roulette. But back to the charging issue, the car is stuck on "Initializing" and it's cycling the charger every 30 seconds or so but not starting a charge. Awesome. I several times try unplugging and restarting the charging session and the car keeps hanging up.

So soft reset #1.

Reset completes and now the car does begin taking a charge, but.... now the cell connection is dead, the car shows zero degrees celsius, and the HVAC shows as off and that the last setting was LO, but the fan is blowing nice cool AC. Mind you the HVAC system was on before the reset and set to 72F.

View attachment 37275

View attachment 37276

Better still, if I look at the digital key settings, not only is everything gone, it now shows:

View attachment 37277

Yet the NFC portion of the digital key still works, the key still exists in Google Wallet, and weirdly....it continues to show my wife as having a digital key when hers is the shared one, not the primary one. Another soft reset did not resolve any of this. So opted to go with a hard reset, and that did resolve some of this, but still have the message about not being able to get OTAs, and the digital key I was able to completely remove and reset and it worked twice....then failed again.

For the 7 weeks we had the loaner Polestar 3 the digital key worked every single time. Charging worked every single time. The infotainment and HVAC worked as it should every single time.

I'm very much starting to think that ours has some unresolvable issues. So now they're sending back out the loaner we just had and taking this one back to the shop....AGAIN.

Wow, sorry to hear. But glad that you at least have a P3 loaner. Good luck!

 

Cant comment on the other items, but i had exact same problem with the software error message remaining after 1.14 update bricked my car , and had to be succesfully re-installed at the workshop.

My dealer was also confused why the message still remained, but polestar confirmed it would simply go away after the next OTA. I was highly dubious, but fed up with trips to the dealer, so just resigned to refight the battle when next OTA. Was released.

however…. Next OTA worked fine & message disappeared immediately.

 

....the car is immediately going back to the shop. 😕

So, my car went into the shop back on July 7th because 1.3.17 (nevermind 1.3.18) failed to install and said I needed a service center to complete the installation. While at the service center on the 7th, that's when notification of the safety recall, RP1063, went out and they then couldn't give me the car back. So it sat at the dealer waiting on parts until I was able to pick it up this morning, 7 weeks later.

I get to the car and the first issue is that they forgot tools inside the car. There was a panel puller, a panel bladder, and long metal rod, and a battery jumpstarter all inside the car. Okay....so I take that out and walk it back to the service advisor.

I then go back to the car, adjust everything, spend two seconds looking at the Abbey Road app (which confirmed to me that at least I was on the newer software), and then I set off home, because I have a work meeting I need to get back for. Then, as I'm driving, I go to the actual software page and there it is, the same message that was there that initially had me bring the car in for service in the first place!

View attachment 37274

Also note that the car IS showing the temperature, in Fahrenheit, and that there's a 5G connection. This will matter in a moment. I notify the service advisor about the message and he reviews it with the lead tech, and they're puzzled why it's there.

So I get home, plug it in and walk away. It locks on walk away, but I also have the keyfob since I had given that to the service center.

Then I'm in the house, check the car and it says "Connected without power". So I check the Chargepoint app and it shows the charger is powered and the car isn't requesting anything. Damnit... Okay, so go back out to the garage and first...the car doesn't unlock. It doesn't sense my phone. Put the phone to the handle, and the NFC reader works and unlocks. So I'm back to door handle roulette. But back to the charging issue, the car is stuck on "Initializing" and it's cycling the charger every 30 seconds or so but not starting a charge. Awesome. I several times try unplugging and restarting the charging session and the car keeps hanging up.

So soft reset #1.

Reset completes and now the car does begin taking a charge, but.... now the cell connection is dead, the car shows zero degrees celsius, and the HVAC shows as off and that the last setting was LO, but the fan is blowing nice cool AC. Mind you the HVAC system was on before the reset and set to 72F.

View attachment 37275

View attachment 37276

Better still, if I look at the digital key settings, not only is everything gone, it now shows:

View attachment 37277

Yet the NFC portion of the digital key still works, the key still exists in Google Wallet, and weirdly....it continues to show my wife as having a digital key when hers is the shared one, not the primary one. Another soft reset did not resolve any of this. So opted to go with a hard reset, and that did resolve some of this, but still have the message about not being able to get OTAs, and the digital key I was able to completely remove and reset and it worked twice....then failed again.

For the 7 weeks we had the loaner Polestar 3 the digital key worked every single time. Charging worked every single time. The infotainment and HVAC worked as it should every single time.

I'm very much starting to think that ours has some unresolvable issues. So now they're sending back out the loaner we just had and taking this one back to the shop....AGAIN.

I’ve got much the same set of problems. Car is currently with Polestar/Volvo dealer after the Roadside Assistance Engineer identified hundreds of errors being logged, random errors appearing in the driver’s display and the network module constantly going offline. Digital keys keep falling to add to the fun. 😤 I’ve only had the car a week. Do they actually do any PDI’s or just deliver the car and hope for the best?

 

I think part of the issue is that, at least in the US, the Polestar techs and the Volvo techs are limited to working only on their respective cars, even though they share a workshop. And at the moment the Polestar techs are being overwhelmed.

 

I think it's more along the lines of there is an onsite 'specialist' who completed a certification course and was given the appropriate books and manuals to work on Polestar vehicles. Best of luck NBV!

 

Rejected my Polestar 3 today. Delivered on 7th August, only drove it 3 times. Continually plagued by main screen going blank, network connectivity continually dropping, digital keys failing and the lights going out on an unlit road at 60mph, with the car nearly getting rear ended. Polestar roadside tech looked at car and saw hundreds of errors being generated every minute. Car taken to Volvo dealership they extracted four pages worth of unique errors but have no idea of what’s causing them or how to fix it. At that point I’d had enough and told lease company I’m rejecting the car.

 

This is what worries me about the P7 going back to a Volvo platform, our 4 has had some issues but nothing compared to what I read about the 3, your cars are crazy!

 

My advice to anyone considering a Polestar 3 is don’t. The company has no idea about how to design software, fix faults and their customer service is useless. I even messaged the UK CEO and didn’t even get a reply. I can see them go bust the way they are going on.

 

This is sad reading
But how many actually have these problems?! I can only talk about the company I work at and the happy customers dont make much noice but the unhappy poor souls are what we deal with everyday, so it feels like everything we sell is crap, since that is all we meet.
But when we compare product faults with how much we have sold, its around 2%!

 

This is sad reading
But how many actually have these problems?! I can only talk about the company I work at and the happy customers dont make much noice but the unhappy poor souls are what we deal with everyday, so it feels like everything we sell is crap, since that is all we meet.
But when we compare product faults with how much we have sold, its around 2%!

Polestar’s failure rate is far higher sadly. I talked to the Volvo technician that tried to fix mine and he said he had five Polestar’s awaiting repair, or awaiting collection because customers had rejected them because they either couldn’t figure out what was wrong or replacement parts were taking too long to arrive.

 

I'd also like to remind everyone that this is a first model, for a brand new platform. Every vehicle manufacturer has problems with a Gen 1 block 0 rollout. The question is, will they fix them fast enough before too many people sour on the platform. Also generally why I lease instead of buy until I know what I'm getting or what to expect.

I empathize with you and hope you get what you want / get a replacement that doesn't have the same issues.

 

I'd also like to remind everyone that this is a first model, for a brand new platform. Every vehicle manufacturer has problems with a Gen 1 block 0 rollout. The question is, will they fix them fast enough before too many people sour on the platform. Also generally why I lease instead of buy until I know what I'm getting or what to expect.

I empathize with you and hope you get what you want / get a replacement that doesn't have the same issues.

You are 100% correct. When the early Polestar 2 came out, it was also problematic and it was one of the reasons why I waited a while before getting mine. I'll apply the methodology again to the Polestar 3.

 

I’m sorry to read about all these failures. I hope they can be solved soon. However it doesn’t give me hope for the future of my lease period. I toot delivery of the car on August 6, with the latest software, and after failures with the A/C, the locking of the doors, and eventually the charging at home it went into the shop on August 14, and today they reported that the car will be in the shop at least until mid September due lo lack of parts.
I liked the style of the car, and the driving dynamics, but it is a lemon.
This company is not responsive or responsible!

 

I’m sorry to read about all these failures. I hope they can be solved soon. However it doesn’t give me hope for the future of my lease period. I toot delivery of the car on August 6, with the latest software, and after failures with the A/C, the locking of the doors, and eventually the charging at home it went into the shop on August 14, and today they reported that the car will be in the shop at least until mid September due lo lack of parts.
I liked the style of the car, and the driving dynamics, but it is a lemon.
This company is not responsive or responsible!

My experience with polestar corporate….if you tell them and show you’re willing to work with them to a solution, they are fairly responsive and understanding. However, if you mention lemon law or anything of that sort, their service reps seemingly have been coached to be quiet.

 

....the car is immediately going back to the shop. 😕

So, my car went into the shop back on July 7th because 1.3.17 (nevermind 1.3.18) failed to install and said I needed a service center to complete the installation. While at the service center on the 7th, that's when notification of the safety recall, RP1063, went out and they then couldn't give me the car back. So it sat at the dealer waiting on parts until I was able to pick it up this morning, 7 weeks later.

I get to the car and the first issue is that they forgot tools inside the car. There was a panel puller, a panel bladder, and long metal rod, and a battery jumpstarter all inside the car. Okay....so I take that out and walk it back to the service advisor.

I then go back to the car, adjust everything, spend two seconds looking at the Abbey Road app (which confirmed to me that at least I was on the newer software), and then I set off home, because I have a work meeting I need to get back for. Then, as I'm driving, I go to the actual software page and there it is, the same message that was there that initially had me bring the car in for service in the first place!

View attachment 37274

Also note that the car IS showing the temperature, in Fahrenheit, and that there's a 5G connection. This will matter in a moment. I notify the service advisor about the message and he reviews it with the lead tech, and they're puzzled why it's there.

So I get home, plug it in and walk away. It locks on walk away, but I also have the keyfob since I had given that to the service center.

Then I'm in the house, check the car and it says "Connected without power". So I check the Chargepoint app and it shows the charger is powered and the car isn't requesting anything. Damnit... Okay, so go back out to the garage and first...the car doesn't unlock. It doesn't sense my phone. Put the phone to the handle, and the NFC reader works and unlocks. So I'm back to door handle roulette. But back to the charging issue, the car is stuck on "Initializing" and it's cycling the charger every 30 seconds or so but not starting a charge. Awesome. I several times try unplugging and restarting the charging session and the car keeps hanging up.

So soft reset #1.

Reset completes and now the car does begin taking a charge, but.... now the cell connection is dead, the car shows zero degrees celsius, and the HVAC shows as off and that the last setting was LO, but the fan is blowing nice cool AC. Mind you the HVAC system was on before the reset and set to 72F.

View attachment 37275

View attachment 37276

Better still, if I look at the digital key settings, not only is everything gone, it now shows:

View attachment 37277

Yet the NFC portion of the digital key still works, the key still exists in Google Wallet, and weirdly....it continues to show my wife as having a digital key when hers is the shared one, not the primary one. Another soft reset did not resolve any of this. So opted to go with a hard reset, and that did resolve some of this, but still have the message about not being able to get OTAs, and the digital key I was able to completely remove and reset and it worked twice....then failed again.

For the 7 weeks we had the loaner Polestar 3 the digital key worked every single time. Charging worked every single time. The infotainment and HVAC worked as it should every single time.

I'm very much starting to think that ours has some unresolvable issues. So now they're sending back out the loaner we just had and taking this one back to the shop....AGAIN.

I have had almost the exact same issues except that I don't have a compatible phone so never had the digital key part of the problem. My last visit to service, they gave me a new fob, it is doing the same as the old one. This, my feeling is that there is something wrong with the vehicle receiving the signal from the fobs. Service will take the car for service, but the next appointment isnt until after October 1. They have no loaner cars and will arrange for a Hertz rental. We all know that whatever is wrong will require ordering a part and more time. This is nuts!

 

UPDATE August 25, 2025

So the car needs to have the GHCA (aka: onboard charger) replaced...AGAIN.

Apparently the supplier of the original, and the first batch of replacement GHCAs, fail after 3-6 months. There is a new supplier (we, here on the forum knew this), but these new GHCAs are back ordered with no ETA on fulfillment. So the car now just sits again for weeks or months at the dealer. At this rate, I'm going to get the car back right around the time it can go in for the NVIDIA chip replacement!

For those keeping score, here's the amount for time the car has been sitting at the dealer:

Original delivery date: November 1st, 2024

• 1st GHCA failure and repair: January 21st, 2025 - February 13th, 2025 (24 days)

• RP1063 recall repair: July 7th, 2025 - August 19th, 2025 (44 days)

• 2nd GHCA failure and repair: August 19th, 2025 - TBD (? days)

So in total, 75 days total including the current work through today. 75 days out of 298 days of total ownerships. In other words, the car has been in the shop 25% of the time, and that's only going to go up.

 

My Polestar 3 is in for service and one of the items is to get a new GHCA. Can you point me to a thread that explains info about the new supplier? How can I make sure my vehicle gets the updated one? I'd hate to have to send it back again if it fails again. It's a massive headache to not be able to charge at home.

 

Unacceptable. Mine failed 4 days from new. And it went to the dealer August 14. They tell me the part will be in mid September, but judging by what you report, who knows when it will be in. A $90k car I can’t drive.

 

@nbvolks, looks like I'm tracking behind you. 2025 US build Pilot, Plus. It was one of the earlier US builds and was being used as a demo at the Space when I leased it in February. Within one week it went in for a GHCA failure that took about 30 days. I don't seem to be on the hook for a RP1063, but the car is failing on both L2 and L1 chargers, so most likely another GHCA failure even though the car is not reporting any faults. It goes to Polestar Boston this Wed for who knows how long. If the loaner is not a PS3 I am inclined to take this up with PS corporate - they need to offer some remedy for the car being out of service for this long if they reasonably expect the lease payments to continue as scheduled.

 

Ours is a launch edition (aka: China build).

I also didn't get a fault when it didn't work on AC charging this time. Instead it just kept cycling the EVSE and getting hung-up on the "initializing" segment.

And ours is also at Polestar Boston, so maybe yours will get parked up next to ours on the lot! We do have a P3 loaner, which is the same one we had during the RP1063 repair. I know they pulled in a bunch of new P3s into the loaner pull back in July when it was obvious they were going to get hit with a bunch of owners having to leave their P3s for the RP1063 fix. So there's a good chance you'll get a P3.

 

On the EX90 Reddit board a dealer is telling people to keep the car and just DC charge and bill the dealer/Volvo until they get the parts.

 

What’s the process to bill the dealer or Volvo? Perhaps they should give everyone impacted a charge account/membership prepaid with Tesla.

 

When my AC charging failed Polestar sent me a 250 prepaid card that I used for DC charging. I was lucky as my GHCA was replaced quickly. So I was able to use the prepaid card on a month long road trip. I worked with my Polestar customer rep (Ronnie) to get the card. I sure hope mine doesn’t fail again.

 

Exactly all the issues and then some that ive encountered as well. I hate this car so much. Its like im Beta testing this POS

 

Now 82 total days in the shop and the replacement GHCA still shows as backordered with no fulfillment date.

 

Pretty ridiculous. I’d bet there’s one on the showroom demo. Back in the day, when I worked at Datsun, we’d convert some inventory car to a parts depot and charge to the warranty. Keeping a customer was the most important factor.

 

Sorry, man!

 

Given Volvo and Polestar's global manufacturing strategy (which in years past was a sound way to prevent slowdowns and issues with market prices, volatility, and economic slowdown), I wonder how much of this is due to new restrictions for parts and components sourced and made in other countries with final assembly at the South Carolina plant. It'd be great if they could comment on what the hold up is so you at least have some info and a venue to place your blame.

Fingers crossed for you.

 

New loaner swapped to me because they've sold my existing loaner. This loaner is brand new with 300 miles, and is a June '25 build. Digital key won't initialize, which it easily did when I had to do it twice on the previous loaner.

It also has something I've not seen on another P3, other than the etched version on some very early Launch Editions. It has a Polestar logo in the sunroof! And it's legit sandwiched in the glass and not some decal applied on the inside or outside.

 

Does it light up?

 

That is so cool that the PS logo is back! You were right about being given PS3 loaners by the Boston space - I was given a PPP with all of 59 miles on it. But it's a SC US build, with a 10/24 date. So guaranteed to blow the GHCA. Hopefully not before I get mine back 😂

 

Can you point me to how to find out whether mine is an SC build and what the build date is? Is there a VIN lookup somewhere?

 

And now the second loaner can't get the digital key to initialize and Polestar has tried several remote fixes....and in doing those fixes introduced a new problem. Now, even though I'm logged into my Google account, the Play Store doesn't work. If you click on it, the screen just flickers and reverts back to the home screen.

So awesome! 😐

But hey, at least we did have one loaner that worked as intended for the 2 months we had it.

 

89 total days of the car being in the shop. Will we break 100 days?! We're inching toward 1/3rd of our ownership seeing the car in the shop.

On the upside, the second replacement GHCA now has a fulfillment date and might finally get to the shop next week or the week after.

Oh, and that second loaner finally got the digital key working today, after a million attempts and Polestar getting involved remotely late last week (which didn't resolve it).

 

Glad the digital key is working now and that you have a fulfillment date! My shop told me just today that they don't have a date yet, so maybe they're rolling them out in batches...?

Curious what software version that loaner is on. .18, I presume?

 

Polestar received my 3 from the towing company mid-morning today. They arranged a "Luxury SUV" rental for me via Hertz, but I ended up in a Camry that doesn't even have smart entry because my local Hertz fleet is garbage. The Hertz rep had me wait 3 days to pick up mid-afternoon, and that's what I ended up with after they were going to give me a Pathfinder (the Nissan brand is unsafe garbage) and then I was going to settle for a Tuscon, but it smelled like someone was actively smoking in it... Polestar CS said they would attempt to get me something nicer via their Hertz team, or I could get my own car from another rental company and they would reimburse me $80/day. Since they have no idea how long it will be until I get mine back, I'm trying to be in something half-decent... Really wish they had sent me a loaner 2 or 3 instead of having to deal with this myself...

 

@nbvolks - have these issues been resolved?!

 

No, the car is still at the dealer.