[Nuggie]

First batch LE, meaning not all LE's will have the illuminated star? How do we know if ours have one or part of the first batch?

Not all LE is what I understand. No idea how you will know before you have the car and test yourself.

 

[greghenriques]

First batch LE, meaning not all LE's will have the illuminated star? How do we know if ours have one or part of the first batch?

So this means that Polestar is even monitoring this forum. I would also like to know what else has been removed from the specs since we ordered in end of 2022, and how we will be compensated for this and the delays

 

[Nuggie]

So this means that Polestar is even monitoring this forum. I would also like to know what else has been removed from the specs since we ordered in end of 2022, and how we will be compensated for this and the delays

The response from Polestar was on the Youtube video, not on a posting in this forum.
I guess the Youtuber is very well connected to Polestar since he also refers to ‘sources inside PS’ in his videos.

 

[Silentandy]

I now have a 74 plate assigned with delivery "Early in September"

 

[frosty288]

Spoke to my space here on the East Coast and the space manager said they plan to start working with customers and reaching out next week on their delivery dates

 

[Murphy42]

My car still stucks in state "shipping" since 10 weeks now. According to the support it "may be already in Germany". No need to comment that. And some moments ago arrived the mail to rate the support quality...
I had to fully pay the car on 12th of July. Maybe I should have sent them a mail instead, that "a part of that money could maybe arrive on their account sometimes later this year".
Anyway...
One question: how long is normally the handover procedure?
I just want the car and then make tracks as soon as possible. I really don't feel like big explanations at the handover after this frustrating two years of waiting without getting a glimpse of active updates on the order state or delivery state...

 

[PeterG]

In the UK there’s a 2025 model available (Early October) on the website. Non-performance, £94K! Not sure what’s going on there with the price but interesting that the new model year is coming through.

 

[ChrisB88]

I’ve been in communication with Polestar a couple of times over the last week or so to try and see if I could get further information on my “early August” delivery date and whether the software will be feature complete. I had a configured to order car on order where the delivery date slipped but was encouraged by Polestar to switch to a preconfigured one that would be delivered sooner, which I did. They were not able to provide any clarity on a delivery date, and didn’t seem to want to commit to feature completion either. I have no intention of taking delivery of anything that is not feature complete on day 1 and have told Polestar as such.

I’ve just completed the finance docs for the car, which seems to have been registered on 31st July 2024, and now I see that my account has been updated to a “late August” delivery date, which is just before the new UK number plates which start in September. I’ve now told Polestar that I am on the cusp of now cancelling my order as the whole experience does not match the price tag, especially if the software will be anything less than perfect on day 1. If I wanted to buy an incomplete car based upon promises of updates I’d buy another Tesla!

 

[smartino]

Ordered on 8/2/24 Magnesium, Dual Motor, 21 inch, Jupiter Leather, Launch Edition

 

[greghenriques]

I’ve been in communication with Polestar a couple of times over the last week or so to try and see if I could get further information on my “early August” delivery date and whether the software will be feature complete. I had a configured to order car on order where the delivery date slipped but was encouraged by Polestar to switch to a preconfigured one that would be delivered sooner, which I did. They were not able to provide any clarity on a delivery date, and didn’t seem to want to commit to feature completion either. I have no intention of taking delivery of anything that is not feature complete on day 1 and have told Polestar as such.

I’ve just completed the finance docs for the car, which seems to have been registered on 31st July 2024, and now I see that my account has been updated to a “late August” delivery date, which is just before the new UK number plates which start in September. I’ve now told Polestar that I am on the cusp of now cancelling my order as the whole experience does not match the price tag, especially if the software will be anything less than perfect on day 1. If I wanted to buy an incomplete car based upon promises of updates I’d buy another Tesla!

Pretty much the same experience I have had so far. No transparency, no answers. And the experience definitely does not meet the price tag. My biggest issue is that after waiting 18+ months it feels like a bad choice to cancel my order a week/few weeks before delivery. The most recent reviews and test drives have been very positive, and I don’t know what other car I would choose instead. All the interesting models seem to have issues. Being a consumer/customer is no longer what it used to be.

 

[ChrisB88]

Pretty much the same experience I have had so far. No transparency, no answers. And the experience definitely does not meet the price tag. My biggest issue is that after waiting 18+ months it feels like a bad choice to cancel my order a week/few weeks before delivery. The most recent reviews and test drives have been very positive, and I don’t know what other car I would choose instead. All the interesting models seem to have issues. Being a consumer/customer is no longer what it used to be.

That's pretty much where I'm at too. I don't really want to cancel the order but the whole experience so far has been very frustrating and some of the reports of glitchy software in the reviews, as well as the issues Volvo has been having with the EX90 are very concerning. I am worried about the overall credibility of Polestar as a manufacturer, and even them ending up like another Fisker. I have a year old X5 hybrid which has been serving me very well, so may just stick with that for now and sit on the sidelines until I see more credible reports of real world experiences with Polestar and some of the competitor models. The initial excitement I had for the 3 has certainly dissipated, and I've never felt that way before purchasing a car which let's face it, at this end of the market is more than just a means to get from A to B.

 

[GoingForward]

I don’t mind some features missing if it’s clear up front what so I can make an informed decision. What I mind is this whole shoddy approach to communication. “Dear xxx - we’re personally sorry that your PS3 won’t make the date we told you. We know it’s the xxx delay, but we just need xxx weeks to get it right for you. We also wanted to let you know that when you collect xxx won’t work. We’re really sorry, but we expect it to work on xxx. In the meantime you can take advantage of £xxx of charging credits as an apology. Once again thanks for choosing Polestar and if you’d like to speak to someone about your order, please call xxx”

I mean pretty that up, have the CEO sign it for authenticity and seniority and send.

I think they screwed up announcing customer deliveries had started.

 

[greghenriques]

That's pretty much where I'm at too. I don't really want to cancel the order but the whole experience so far has been very frustrating and some of the reports of glitchy software in the reviews, as well as the issues Volvo has been having with the EX90 are very concerning. I am worried about the overall credibility of Polestar as a manufacturer, and even them ending up like another Fisker. I have a year old X5 hybrid which has been serving me very well, so may just stick with that for now and sit on the sidelines until I see more credible reports of real world experiences with Polestar and some of the competitor models. The initial excitement I had for the 3 has certainly dissipated, and I've never felt that way before purchasing a car which let's face it, at this end of the market is more than just a means to get from A to B.

I’m not concerned about Polestar’s viability as a company, and their track record has been acceptable with the P2. Geely has a lot invested in the brand and the platform and I am pretty confident they will do what is necessary to make sure it survives. So I’m not worried that they will end up like Fisker. They have had a tough year with the delays due to dependency on Volvo’s development of the SPA2 platform, and I am guessing that the financial consequences have affected their ability to provide an acceptable level of customer service. As everyone points out, this has been the worst part of the whole experience. I can also live with some features being delivered later through OTA updates, but I just can’t stand the silence from them.

 

[t.a.d]

I don’t mind some features missing if it’s clear up front what so I can make an informed decision. What I mind is this whole shoddy approach to communication. “Dear xxx - we’re personally sorry that your PS3 won’t make the date we told you. We know it’s the xxx delay, but we just need xxx weeks to get it right for you. We also wanted to let you know that when you collect xxx won’t work. We’re really sorry, but we expect it to work on xxx. In the meantime you can take advantage of £xxx of charging credits as an apology. Once again thanks for choosing Polestar and if you’d like to speak to someone about your order, please call xxx”

I mean pretty that up, have the CEO sign it for authenticity and seniority and send.

I think they screwed up announcing customer deliveries had started.

Let's face it, they announced customer deliveries had started as an attempt to steady the falling stock price, it worked, albeit temporarily. The cars (my guess is at most 100 of them) ended up with loyal fans, employees and board members. Real deliveries aren't slated to commence until the software is ready which they are counting on happening later this month. It's a little weird saying almost nothing about the P3 and then now, a few months before actual release they start communicating again. It all points towards desperation in regards to the company's stock price. If I were them, I'd had shut up, not get expectations high and then deliver in August and start the press and media talk by then. What they did this time left a sour taste in people's mouths, not a good move. Nonetheless, the car seems to be great mechanically, and as the software improves I'm sure it'll be fantastic all around - their problem is communication and how they deal with media, it's amateurish. The delay's are not on them, they're on Volvo, but they could've managed the communications a lot better.

Well well, it's just another few weeks and things should start rolling in, including the P4 in Europe - if this goes smoothly and customers are happy with the cars I think they'll be fine, and I hope they will have learned from this experience.

 

[PeterG]

I spoke to a Polestar sales manager in London at my test drive on Friday about all this. They know the buying experience is poor and I certainly confirmed that to him.

The problem is that, in my case, I ordered through a salary sacrifice lease company (like many of us?). Although London is my nearest ‘Space’ it was explained to me that the only reason they now had my details was because I booked a Test Drive with them. There is no human allocated to oversee my order. It’s all digital.

The Sales Manager (who was a credit to Polestar, tbf) checked with HQ and was told that my App accurately reflected the progress of my order.

None of this was particularly satisfactory.

We all have to make our own decision about our orders. I’ve driven the car, it’s brilliant. The UI was lightning fast and really very impressive. I was told the ‘late August’ delivery cars will be delivered by the end of August with the finalised ‘customer delivery’ software.

My decision is also influenced by my ridiculously good salary sacrifice deal. Cash buyers may feel they have more to consider when deciding whether to take delivery.

I’m encouraged that software updates to Volvo’s EX30 have solved many of the issues some early deliveries were experiencing. There are too many examples of EVs delivered with unfinished software to list here. I think it’s the way these companies work by doing their Beta testing on early adopters.

Tesla seem to now be taking a different approach by leaving the $20K autonomous driving package off their Cybertrucks because it wasn’t ready, although i understand everyone has paid for it.

Lastly I’m confident in Geely Global’s support of Polestar. Having Polestar making beautiful Sports Luxury cars as part of their stable of car brands works perfectly for them.

 

[stuie-t]

I was told the ‘late August’ delivery cars will be delivered by the end of August with the finalised ‘customer delivery’ software.

Did he mention when those that have a 'Late July' date will be delivered?!
Will your salary sacrifice provider allow you to take delivery of the car in late August? beyond the second week in August I have to wait for the new registration in September.

 

[Silentandy]

I keep seeing people mention they see their mileage change, where are you seeing this?

 

[PeterG]

My lease company were in contact recently and made no mention of it.
Polestar have confirmed to me that if delivery slips into September reallocating an appropriate new number plate is very simple.

I’m far from convinced my ‘late August’ delivery will happen on time. It’s concerning that your delay isn’t reflected on the App, although there does now seem to be a common thread to reports on here that dealers everywhere are hoping to ready cars for delivery as soon as this software upgrade happens.

 

[Rustic]

You need to access your PS account in developer mode and then find your Internal Vehicle Identifier…then add the ID to the end of the following URL:https: //www.polestar.com/uk/login/explore-car/

I keep seeing people mention they see their mileage change, where are you seeing this?

 

[GoingForward]

You need to access your PS account in developer mode and then find your Internal Vehicle Identifier…then add the ID to the end of the following URL:https: //www.polestar.com/uk/login/explore-car/

Mine updated when unloaded on 17th July and not since then. Sigh.