Yeah, that's really annoying. I cancelled a Cadillac Lyriq reservation a few weeks ago and it was also annoying - they wanted a screenshot of my credit card statement, a screenshot of some email that had my reservation ID and then I waited for at least a week to get a check by mail. I really don't understand why it's not, as you said, a "cancel" button right from the website.
Trying to cancel my Polestar 3 reservation, they don't make it easy!
With the latest delays pushing the launch into 2024 I'm not into waiting any longer as market prices are sliding and will continue to do so with pervasive, and persistent, higher interest rates. Picked up a used Tesla Model S (I know, completely different vehicle) for now and expect my Rivian R1S reservation will become available to purchase in the months ahead so that will be that. With Tesla pushing prices down on the Model X, and competitors offering 'trunk money' for their electric SUV's I'm not finding the P3 to be as compelling as it may have been if were actually available when it supposedly launched last Fall. Therefore, I'm trying to cancel my reservation to open it up for someone who feels differently.
So no 'cancel' button on my order page online - that would be too easy.
I contacted my local space, they didn't even know about the delay. Despite my telling them I'm cancelling it's now been over a week and they haven't processed my cancellation.
I tried Polestar online chat, surely they could cancel my reservation. Nope! They directed me to fill out a customer service web form.
I've sent in the form and am now waiting for them to cancel and refund my money. Or I'm sure they will find another way to push me back to the Space and complete this cycle of idiocy. Please don't turn into a US cable company Polestar, you can be better than that.
So no 'cancel' button on my order page online - that would be too easy.
I contacted my local space, they didn't even know about the delay. Despite my telling them I'm cancelling it's now been over a week and they haven't processed my cancellation.
I tried Polestar online chat, surely they could cancel my reservation. Nope! They directed me to fill out a customer service web form.
I've sent in the form and am now waiting for them to cancel and refund my money. Or I'm sure they will find another way to push me back to the Space and complete this cycle of idiocy. Please don't turn into a US cable company Polestar, you can be better than that.
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Dealer laws in the US mean the dealer actually manages the money aspect of the reservation. Nothing to do with Polestar specifically.With the latest delays pushing the launch into 2024 I'm not into waiting any longer as market prices are sliding and will continue to do so with pervasive, and persistent, higher interest rates. Picked up a used Tesla Model S (I know, completely different vehicle) for now and expect my Rivian R1S reservation will become available to purchase in the months ahead so that will be that. With Tesla pushing prices down on the Model X, and competitors offering 'trunk money' for their electric SUV's I'm not finding the P3 to be as compelling as it may have been if were actually available when it supposedly launched last Fall. Therefore, I'm trying to cancel my reservation to open it up for someone who feels differently.
So no 'cancel' button on my order page online - that would be too easy.
I contacted my local space, they didn't even know about the delay. Despite my telling them I'm cancelling it's now been over a week and they haven't processed my cancellation.
I tried Polestar online chat, surely they could cancel my reservation. Nope! They directed me to fill out a customer service web form.
I've sent in the form and am now waiting for them to cancel and refund my money. Or I'm sure they will find another way to push me back to the Space and complete this cycle of idiocy. Please don't turn into a US cable company Polestar, you can be better than that.
I changed my config after seeing the car in person. Emailed my contact at Bellevue (had the email from when they reached out after placing the order) to let them know I made a new config and to delete the old one. He replied back in maybe an hour and said to expect to see the deposit refunded in a few days. Zero friction. (yes I know I go to the back of the line with a new config since you can't edit them, which is dumb but I don't care enough to fuss about it)
Not quite. Polestar took my credit card reservation deposit online with no involvement from the local dealer/space. So presumably if Polestar corporate can accept funds they can also return them.Dealer laws in the US mean the dealer actually manages the money aspect of the reservation. Nothing to do with Polestar specifically.
Just an update, Polestar corporate wrote back that they would cancel my reservation and that it can not be reinstated. I confirmed, again, that I'd like them to proceed and cancel.
Now my local Space is calling me to "get additional information and confirmation". How many confirmations do they need? It's ridiculous.
That is not how the transaction occurred, just how it appeared to. The dealership holds the reservation and the money.Not quite. Polestar took my credit card reservation deposit online with no involvement from the local dealer/space. So presumably if Polestar corporate can accept funds they can also return them.
Yet another reason we don't need dealerships. Lack of transparency.That is not how the transaction occurred, just how it appeared to. The dealership holds the reservation and the money.
yep afaict the local dealership technically holds the contract and money but the money is cleared by Volvo Financial Services (may be called Polestar Financial but it's Volvo Financial who send me my fiduciary and privacy notices....). In order for Polestar to not run afoul of protectionist dealer franchise laws and more specifically the Volvo dealers whom they're reliant on, they have to have this cockamamie scheme in the US. And Canada seems to be collateral damage, basically.That is not how the transaction occurred, just how it appeared to. The dealership holds the reservation and the money.
Huh, this makes me extra impressed about how smooth the process of canceling my Lucid reservation was. It took just one email.
To hopefully close this out...
Polestar corporate again reached out to indicate the Space would be contacting me. I offered, again, that it was not necessary and that I was confirming cancellation - now for the fourth time - in writing. I had to instruct them that I would not correspond further on the matter and failure to comply with my request would result in a complaint to the state Attorney General's office for breach of contract and unlawful seizure of funds.
Still took a few hours but corporate got back to me saying that they had spoken to the Space, cancelled the order and I should see funds returned in 7-10 days. Unnecessarily painful.
I previously owned a P2, and was excited about the P3, but between this experience, my terrible experience in the F&I office of the Volvo dealer (NOT the Space) who fulfilled delivery on my P2 trying to convince me that I had to buy the extended warranty because the average service ticket on a Volvo was $3,500. I told him if the cars are that poorly made then I probably shouldn't get a P2, should I?
I hope the P3 is an amazing vehicle, and those of you who have P2's, P3's and P4's in the years ahead don't have anything like the experiences that I've had but I'm sharing them here for transparency and accountability. Polestar should be...needs to be...better at sales and support if they are going to make it. Otherwise, they will get re-absorbed back into the Volvo/Geely mothership and become a footnote in automotive history, like Saturn (remember them?).
Polestar corporate again reached out to indicate the Space would be contacting me. I offered, again, that it was not necessary and that I was confirming cancellation - now for the fourth time - in writing. I had to instruct them that I would not correspond further on the matter and failure to comply with my request would result in a complaint to the state Attorney General's office for breach of contract and unlawful seizure of funds.
Still took a few hours but corporate got back to me saying that they had spoken to the Space, cancelled the order and I should see funds returned in 7-10 days. Unnecessarily painful.
I previously owned a P2, and was excited about the P3, but between this experience, my terrible experience in the F&I office of the Volvo dealer (NOT the Space) who fulfilled delivery on my P2 trying to convince me that I had to buy the extended warranty because the average service ticket on a Volvo was $3,500. I told him if the cars are that poorly made then I probably shouldn't get a P2, should I?
I hope the P3 is an amazing vehicle, and those of you who have P2's, P3's and P4's in the years ahead don't have anything like the experiences that I've had but I'm sharing them here for transparency and accountability. Polestar should be...needs to be...better at sales and support if they are going to make it. Otherwise, they will get re-absorbed back into the Volvo/Geely mothership and become a footnote in automotive history, like Saturn (remember them?).
Which Space/dealer? So we know who to avoid if possible?
Polestar Princeton in New JerseyWhich Space/dealer? So we know who to avoid if possible?
Considering that’s like next door to their US HQ that’s….. poorPolestar Princeton in New Jersey
Your experience lines up with how a former Polestar employee describes it. There's an AMA on Reddit that's a bit sobering to hear about the relationship between Spaces and Polestar HQ.To hopefully close this out...
Polestar corporate again reached out to indicate the Space would be contacting me. I offered, again, that it was not necessary and that I was confirming cancellation - now for the fourth time - in writing. I had to instruct them that I would not correspond further on the matter and failure to comply with my request would result in a complaint to the state Attorney General's office for breach of contract and unlawful seizure of funds.
Still took a few hours but corporate got back to me saying that they had spoken to the Space, cancelled the order and I should see funds returned in 7-10 days. Unnecessarily painful.
I previously owned a P2, and was excited about the P3, but between this experience, my terrible experience in the F&I office of the Volvo dealer (NOT the Space) who fulfilled delivery on my P2 trying to convince me that I had to buy the extended warranty because the average service ticket on a Volvo was $3,500. I told him if the cars are that poorly made then I probably shouldn't get a P2, should I?
I hope the P3 is an amazing vehicle, and those of you who have P2's, P3's and P4's in the years ahead don't have anything like the experiences that I've had but I'm sharing them here for transparency and accountability. Polestar should be...needs to be...better at sales and support if they are going to make it. Otherwise, they will get re-absorbed back into the Volvo/Geely mothership and become a footnote in automotive history, like Saturn (remember them?).
x 2 (my purchase experience was sub-par at best)Polestar Princeton in New Jersey
Did you ever hear from your local dealer? In my case, I placed my original order, and shortly after the Bellevue dealer contacted me with a welcome email. I didn't need anything, so didn't think much of it. When I had a question later, I replied to that email, they replied right back. Recently, when I placed a new order and wanted to cancel my original one, I contacted them via email.Polestar corporate again reached out to indicate the Space would be contacting me.
Is it your local space that has dropped the ball? Did they ever contact you? I'm not following if you don't want to contact them, or if they are not responding to you? Did you get a welcome email after placing your original order?
Saturn - what’s that? 😇. Just getting ready to send my Polestar space sales specialist to cancel my P2 demo ride in Texas this Friday. Plans changed on my end.To hopefully close this out...
Polestar corporate again reached out to indicate the Space would be contacting me. I offered, again, that it was not necessary and that I was confirming cancellation - now for the fourth time - in writing. I had to instruct them that I would not correspond further on the matter and failure to comply with my request would result in a complaint to the state Attorney General's office for breach of contract and unlawful seizure of funds.
Still took a few hours but corporate got back to me saying that they had spoken to the Space, cancelled the order and I should see funds returned in 7-10 days. Unnecessarily painful.
I previously owned a P2, and was excited about the P3, but between this experience, my terrible experience in the F&I office of the Volvo dealer (NOT the Space) who fulfilled delivery on my P2 trying to convince me that I had to buy the extended warranty because the average service ticket on a Volvo was $3,500. I told him if the cars are that poorly made then I probably shouldn't get a P2, should I?
I hope the P3 is an amazing vehicle, and those of you who have P2's, P3's and P4's in the years ahead don't have anything like the experiences that I've had but I'm sharing them here for transparency and accountability. Polestar should be...needs to be...better at sales and support if they are going to make it. Otherwise, they will get re-absorbed back into the Volvo/Geely mothership and become a footnote in automotive history, like Saturn (remember them?).
No welcome email from local dealer that I recall, just the corporate one confirming my order.Did you ever hear from your local dealer? In my case, I placed my original order, and shortly after the Bellevue dealer contacted me with a welcome email. I didn't need anything, so didn't think much of it. When I had a question later, I replied to that email, they replied right back. Recently, when I placed a new order and wanted to cancel my original one, I contacted them via email.
Is it your local space that has dropped the ball? Did they ever contact you? I'm not following if you don't want to contact them, or if they are not responding to you? Did you get a welcome email after placing your original order?
I did have three different sales reps contact me after I tried, repeatedly, to cancel my order. Why do they need to call me? I placed an order without calling them. And why does it take three people to leave three ambiguous voicemails? I had confirmed cancellation in writing, repeatedly, don't waste my time by calling me. I know what I'm doing, I don't need or want someone trying to talk me out of it.
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