Yes- that sounds about right. At least your broker has finally grown a pair & been upfront with you. My calls & emails are currently being ignored, but at some point we will need to lay our cards on the table.Just posted this elsewhere but relevant here, too.
I've been puzzled by lack of info on delivery but just had a call from my leasing broker, seems like some traditional lease funders have been in a stand-off with Polestar over financial terms, in my case they have had to switch funders. Seems clear to me why no-one was telling me anything. I'm awaiting confirmation on Monday that this has been sorted: I've told the broker if not then I will have to look at leasing direct from Polestar to 'cut the bull****'. My order was placed direct with Polestar so this is still an option.
That's good news. Have you now been able to open a Polestar a/c and see your order id and order date?Finally getting somewhere. I've been informed delivery will be October & the miscommunication between Polestar & Leaseplan about discounts caused the delay. All orders placed pre 24th July have been honoured with an additional cost of £20/month to cover the discount error. Vanarama have negotiated that down to £12/month.
Errors are inevitable sometimes but we the communication breaks down you really start to worry.
For anyone that hasn't placed a lease order yet in the UK I can recommend Chris Forecast at Plan Car Leasing in Essex. He has offered lots of info, replies promptly & was keenly priced
Yes...this. A mobile contract that I had for all of week (and totally forgot about) and a credit card that for whatever reason isn't showing on my credit file I think are what tripped me up.Just had the confirmation stuff through from ALD to sign. Word of advice - it helps to have an up to date credit report available to make sure you answer their verification questions correctly. So easy to forget exactly when you opened a mobile account, for example!
It really is outrageous that the only way to fix it is to cancel the order and start again! They should be able to immediately assign the same VIN to your new order.Yes...this. A mobile contract that I had for all of week (and totally forgot about) and a credit card that for whatever reason isn't showing on my credit file I think are what tripped me up.
There's now a Magnesium non-PP with black interior going to a lucky queue jumper...
I had the same issue as @skwark and I have done a reorder, I have been assured that the reserved car will be transferred from the original order onto the new one. Fingers crossed.It really is outrageous that the only way to fix it is to cancel the order and start again! They should be able to immediately assign the same VIN to your new order.
Just glad I somehow managed to correctly answer the really ambiguous questions! When did you most recently take out a loan? What counts as a loan exactly? Is a TV purchased on interest free credit a loan or a credit card? Even then I think it depends who you get it from. When did you most recently open a current account? But if the current account doesn’t appear on my credit report, does that one count or not? It’s basically a guessing game!
I would have loved to order direct from Polestar but the deal from LeasePlan/Vanarama was so much cheaper. I guess you get the customer service you pay for.Hi all. I have leased directly with Polestar . Applied/Ordered middle of July and handover 22 September. They have sent the Car Reg and VIN number, though date of registration is 25 September ( after my handover date). Have insured through Admiral in UK.
The website and app are not really very up-to-date but they have picked up the phone within a few rings each time I have called up with any query. I've been driving the BMW i3 for almost 4 years and it is a cracking car in every which way. I hope the Polestar lives up to its reputation