US deliveries

n.yoshi said:

Has anyone received any info on deliveries or lease terms? I'm supposed to be part of the first batch of US deliveries according the last call I made to Polestar. I was told end of this month begining of next for delivery but haven't received any updates. I would think they get lease details out to us a least a couple weeks in advance. I'm very excited to take delivery but it's been tempered by what seems like incredibly poor roll out in the US.

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I put down a deposit in October 2019. Still no word on my delivery date other than a vague mid October/early November.

Sounds like we're in the same boat. Covid or no Covid the US operation looks like a shit show.

n.yoshi said:

Has anyone received any info on deliveries or lease terms? I'm supposed to be part of the first batch of US deliveries according the last call I made to Polestar. I was told end of this month begining of next for delivery but haven't received any updates. I would think they get lease details out to us a least a couple weeks in advance. I'm very excited to take delivery but it's been tempered by what seems like incredibly poor roll out in the US.

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I’m in the exact same boat as you.
I was told SF Bay Area folks with early deliveries should receive an email this week to finalize details. I don’t know if that’s Gregorian, Mayan, or Chinese Lunar weeks. (/s)

I’m guessing they’re leaving the finance details and everything to the local Space. Maybe they legally have to because of our weird laws. Even if there’s a delay due to something technical (like trying to fix the 12V issue before delivery) I still don’t know why the Space personnel can’t reach out to say “Hi! Here’s how much you’ll have to pay. Any questions?”

or they could just fix the online calculator...

I am in the US so figured posting here is appropriate.....

I am guessing this is really good or really bad....My order that was planning delivery is now no longer in the system when I logged in this morning.

Can anyone who took delivery already confirm if your order disappeared as they were prepping the financial and final delivery, or could this be a quirk of them updating the US website back end, and they will put the order info back in later.

I see you a "missing order" and raise you a "can't get to the account portal anymore". With the last backend update I could efficiently get to the portal and only had a delay when getting to my specific order confirmation/next steps page. So this is definitely a change.....

maybe for the better?

Edit: Trying with a different browser (Chrome) I can get through and see my order (and the saved configurations), and the same back page with details like my add-ons etc set.

Subtle things are different like the details in the lease/financing calculator (that still don't add up), and the display order of the confirmed order vs saved configurations.

So I think there's clearly some backend work going on, hopefully in anticipation of deliveries getting going.

As far as I know, nobody in North America has received a car yet. Is that correct?

polerad said:

I see you a "missing order" and raise you a "can't get to the account portal anymore". With the last backend update I could efficiently get to the portal and only had a delay when getting to my specific order confirmation/next steps page. So this is definitely a change.....

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I am currently unable to even log in (on either Safari or Chrome). Huh. We can build a car, but not a website.

JPC said:

I am currently unable to even log in (on either Safari or Chrome). Huh. We can build a car, but not a website.

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VW's ID4 preorder site apparently failed on launch today so this is at least a consistent feature between these companies.

Yup, website is scuppered at the moment. I've reported it via email and Twitter. It's been sketchy since the weekend, when my smarty-pants-automatically-look-to-see-if-I-have-a-VIN-yet software stopped sending me email updates...

Agree website was not working for a while. It's back up now for me and my delivery date updated itself magically from September to ... November.

Oh dear I'll see if I can break it again and make it go back to September for you!!

polerad said:

VW's ID4 preorder site apparently failed on launch today so this is at least a consistent feature between these companies.

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Convergent evolution.

My order disappeared from the website maybe a week ago and still hasn’t come back. Here’s the reply I received from Support on Monday of this week:

“No worries. It appears they are just doing some back-end work on the site this week and I can confirm that your order is definitely good. With in the next week, we will be sending you an email asking you to log in to complete the final steps for your order and once that happens, you will be able to see the details pertaining to your order. Also, anything that you have already filled out or submitted will be saved so no worries there either.”

PolestarMG said:

My order disappeared from the website maybe a week ago and still hasn’t come back. Here’s the reply I received from Support on Monday of this week:

“No worries. It appears they are just doing some back-end work on the site this week and I can confirm that your order is definitely good. With in the next week, we will be sending you an email asking you to log in to complete the final steps for your order and once that happens, you will be able to see the details pertaining to your order. Also, anything that you have already filled out or submitted will be saved so no worries there either.”

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I had a chat session with Mike yesterday to try again for a VIN. No joy, but he did say my order was on track to be finalized with fiance this week for a delivery around the 2nd week of October (the website said September) Then this morning the order poofed!!

Always fun to have a bit of excitement on something you have zero control over don't you think?

n.yoshi said:

Has anyone received any info on deliveries or lease terms? I'm supposed to be part of the first batch of US deliveries according the last call I made to Polestar. I was told end of this month begining of next for delivery but haven't received any updates. I would think they get lease details out to us a least a couple weeks in advance. I'm very excited to take delivery but it's been tempered by what seems like incredibly poor roll out in the US.

Click to expand...

Same boat. I am in Los Angeles and was told last week:

PolestarMG said:

“No worries. It appears they are just doing some back-end work on the site this week and I can confirm that your order is definitely good. With in the next week, we will be sending you an email asking you to log in to complete the final steps for your order and once that happens, you will be able to see the details pertaining to your order. Also, anything that you have already filled out or submitted will be saved so no worries there either.”

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I am able to log into my account and still see a September delivery. When I submitted the credit application weeks ago, the website changed and appears as if I didn't submit anything at all (it currently asks me to choose my add-ons). I was assured my app was received ¯\(ツ)/¯ All this waiting just makes me doubt/overthink my 60 month financing decision. May ask to switch to a 36-month lease...which will likely add more waiting time

Warb said:

I had a chat session with Mike yesterday to try again for a VIN. No joy, but he did say my order was on track to be finalized with fiance this week for a delivery around the 2nd week of October (the website said September) Then this morning the order poofed!!

Always fun to have a bit of excitement on something you have zero control over don't you think?

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Did you get an estimated delivery window before? How does '2nd week of October' compare?

Just checked again and it still says September for me.

For the past couple months (post COVID delays) they've consistently told me mid-Sept to early-Oct (at one point said specifically Sept 18-Oct 9) and when I last bugged them they indicated that window was still in play, though they were a bit more squirrely for sure. Technically Oct 9 is in the 2nd week of October. But Polestar seems to be using alternative definitions of timelines....

Got a weekend trip into the hills the next weekend after. If the P*2 comes by then, would love to really put it through some purely engineering/scientific evaluations.
Do I risk dealing with bricking or something like that while on a trip within the first days of getting it??

The irony of their CEO releasing an entire op-ed about transparency on the true impact / cost of EVs, but little transparency about releasing orders to customers....

polerad said:

Do I risk dealing with bricking or something like that while on a trip within the first days of getting it??

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I'd break it in first tbh. But if you decide to risk it, let me know if you get stuck and I'll pick you up...in mine...

As anxious as I am for the car, I'm not at all anxious for one that may still have bugs -- as we've seen in Europe. I'm content with them taking their time and getting me a car that works consistently. If that's Nov or even Dec, so be it. I'll still have the fun of being the first one for miles around with this car

JPC said:

I am currently unable to even log in (on either Safari or Chrome). Huh. We can build a car, but not a website.

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I am now able to log in, and mine still says September. That's clearly not going to happen. Interestingly, I will note that the order page contains the following text: "Getting your Polestar 2 doesn't have to be complicated." Hmmm.