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Discussion Starter · #1 ·
I've decided to return my Polestar 2 within the 14 day window. I'm only 250 miles in, the first week of ownership and this car has tested me like no other! It's a 7*** VIN and the recalls where done before delivery.
  • Charging issues both at home and in public. New cables, no difference. Car stuck at initialising.
  • Range is appalling, 120 miles at best for me, even with pre-heating. Hilly terrain seems to kill the battery.
  • Momentary loss of power when driving, particularly when climbing a steep hill/full throttle. Best described as like the battery being disconnected for 1/2 second.
  • 'Brake Failure' error message, needed recovery.
  • Doors will not lock/unlock consistently, numerous retries needed from key fob and/or door handle
  • Rattle behind steering wheel/dashboard
  • Metal on metal knocking sound in rear suspension
  • Car will not observe 80% charge limit when it does manage to charge
  • Polestar Customer service just not up to scratch, Polestar Assistance is even worse, 5 hours for recovery (called the AA in the end)
  • No working mobile application
  • Headlights have water in them
  • Numerous random error messages
  • Random behaviour, heated seats coming on, even when switched off in preferences.
  • Heater stopping when driver gets out, leaving passengers to get cold.
I really do hope no-one has to go through the experience I have, but I do agree with other posts, the car and company are just not ready.
 

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Most of the top section I'd agree you got a naff one, and 100% sure be rejected.

From the APP not being available downwards I'd say these are minor gripes amplified by the fact the top half is horrendous.

So are you fully rejecting or going to ask for a new car instead?
 
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I've decided to return my Polestar 2 within the 14 day window. I'm only 250 miles in, the first week of ownership and this car has tested me like no other! It's a 7*** VIN and the recalls where done before delivery.
  • Charging issues both at home and in public. New cables, no difference. Car stuck at initialising.
  • Range is appalling, 120 miles at best for me, even with pre-heating. Hilly terrain seems to kill the battery.
  • Momentary loss of power when driving, particularly when climbing a steep hill/full throttle. Best described as like the battery being disconnected for 1/2 second.
  • 'Brake Failure' error message, needed recovery.
  • Doors will not lock/unlock consistently, numerous retries needed from key fob and/or door handle
  • Rattle behind steering wheel/dashboard
  • Metal on metal knocking sound in rear suspension
  • Car will not observe 80% charge limit when it does manage to charge
  • Polestar Customer service just not up to scratch, Polestar Assistance is even worse, 5 hours for recovery (called the AA in the end)
  • No working mobile application
  • Headlights have water in them
  • Numerous random error messages
  • Random behaviour, heated seats coming on, even when switched off in preferences.
  • Heater stopping when driver gets out, leaving passengers to get cold.
I really do hope no-one has to go through the experience I have, but I do agree with other posts, the car and company are just not ready.
A Royal Flush of problems there Uke.
No one would question your choice to return.
I know the mobile technicians/mechanics were supposed to have 2 weeks dedicated Polestar training which was condensed into 2 days due to a virus or something. If that was mirrored throughout Polestar & their support network, it's easy to see how such events can occur. Not saying it's right, but I also don't know how Polestar could delay things.
Good luck moving forward. Did you like the best parts of the car?
 

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Discussion Starter · #4 ·
It's really sad to be honest, there have been tears... I love the style and design of the car, the driving/performance are top notch (when working). You might not think it from my post, but I really wanted it to work out. I've been trying to determine what was a software issue and what is engineering. Niggles and some of the issues on the list I can live with, but it had just become an overwhelmingly stressful experience when there are fundamental issues with the car resulting in ending up being stranded at my local Sainsbury's.

I've watched every review, every video I could find while waiting for the car and was so excited. I had debated about posting anything at all, reading all the happy posts and the anticipation/excitement people have.

The car is being returned for a refund but I'm not sure what I'm going to do next. Perhaps something temporary and wait it out for a few months and try again.
 

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Polestar 2, Midnight (blue), charcoal interior, non-PP
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I think we've all had our ups and downs on this forum - sometimes it seems everyone has a bad car, sometimes it seems the world is great again, and it keeps swinging backwards and forwards. It does sound like you've got a Friday afternoon car/lemon, or alternatively something along the line has become damaged in the 12V system which could cause most of the above problems (aside from the software niggles we know about). At the very least it needs all of the software updates doing on everything as it's clearly a few revisions behind the latest.

Sorry to hear you've had such a rough ride and I think you're right to reject the car, sadly.
 

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You have my sympathy and no one will deny that your experience has been ruined. The experience of getting it and driving it is far more important than how it looks etc. Best of luck with your next car.
 

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Your list of issues is more than enough to justify a return.

One thing I would note is that hilly terrain kills range in any EV, and may always do so unless we can find a way to pack an order of magnitude more energy into cars without increasing weight. There just isn’t much energy to work with compared to ICE, if we are asking the equivalent of two gallons of gasoline to propel a multi ton weight uphill for hundreds of miles it won’t work. The recovery on the downhill side is nice but doesn’t always help enough.
 

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It's really sad to be honest, there have been tears... I love the style and design of the car, the driving/performance are top notch (when working). You might not think it from my post, but I really wanted it to work out. I've been trying to determine what was a software issue and what is engineering. Niggles and some of the issues on the list I can live with, but it had just become an overwhelmingly stressful experience when there are fundamental issues with the car resulting in ending up being stranded at my local Sainsbury's.

I've watched every review, every video I could find while waiting for the car and was so excited. I had debated about posting anything at all, reading all the happy posts and the anticipation/excitement people have.

The car is being returned for a refund but I'm not sure what I'm going to do next. Perhaps something temporary and wait it out for a few months and try again.
I returned a Tesla 3 in October due to multiple issues incl. faults, poor build quality and horrific customer service - no phone number, zero response to emails.

I purchased a Polestar 2 after reading reviews of great build quality. I think in retrospect it is possible they are suffering more issues than Tesla.

My delivery was cancelled the day before scheduled due to a car fault (propulsion issue). Having read this forum, I decided the early cars were too much risk. I cancelled, got a full refund (it took a couple of weeks) and placed a new order as I couldn't find an alternative car I wanted.

I was originally assigned a pre-built car when I ordered, rather than a new factory build (which I complained about), VIN 4xxx, if they hadn't of done that I would have had a Jan delivery, but I had to go back in the queue for the second order, meaning a feb/march delivery, I now have a VIN 20xxx - I figure they've had 16,000 cars to sort out issues with and so I hope mine will be better as a result, but it means a 4+ month extra wait.

You could place a new order and see how you feel nearer the time.

EDIT - I mistakenly put 30xxx instead of 20xxx
 

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So are you fully rejecting or going to ask for a new car instead?
When i rejected mine this was never offered as an option. They basically didn't give a #@&%

You might not think it from my post, but I really wanted it to work out. I've been trying to determine what was a software issue and what is engineering.
You have my sympathy, I have been where you are now. We really wanted it all to work, but they have launched 6 months too early (IMO) without a reliable product and with no support infrastructure. We loved what the Polestar could have been, and for us it was as much a lifestyle choice, something to enjoy owning, as it was a means to get from A to B.

After we wrote finally rejecting ours we had to keep chasing them and it was over 4 weeks until we got our money back. We never even got a sincere or personalised apology for all the grief and inconvenience. I guess they expect a small number to be rejected and factor that in to their sales (Tesla?) model, hoping that the publicity does not put others off.
 

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I’ve got a fairly low VIN 4xxx and though I’ve had some issues with the dealer, on the whole the car has been good with no major issues. A motorway range of 200 miles is fairly typical of a car with a 292 mile range -lack of preheating is a significant problem.
It’s very sad that you’ve had such issues and that you’ve had to return your car. It’s said that Jaguar bought back a few cars in the US and got non-disclosure agreements.
Good luck with your next car.
 

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When i rejected mine this was never offered as an option. They basically didn't give a #@&%
I agree it's not an option. I had to reorder via the website, putting down a new deposit. One thing where Tesla are more transparent is if you place a new order you get a new car or you can chose to purchase an inventory car (pre-built and available immediately) so you get a choice and know the difference. I was annoyed at Polestar as I ordered a new car but got allocated an old inventory car (that needed lots of recall work to be ready for sale). They probably see them as the same thing, both "new", but it's not what I wanted and then I lost my place in the queue for an actual new car. I really hope mine is ok when it comes or I'm going to be super disappointed!
 

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On my side I just cancelled my order that was due to deliver in December. Since I delayed my retirement I now have my company car (2019 V60 T6) until April. With the pandemic my wife and I (she has a 2019 XC40) barely do 750km/month for both cars total! I'd rather wait to the spring, 4 more months, (I put my deposit in March 2019) so I do not have to put a nice brand new car I do not reallly need on our salt and gravel covered road in winter and that gives me some time to see if Polestar will fix the issues we see here and improve the range which is below expectations. Also the app and phone as a key may woork by then. Back up plan is a Premium Mach-E, on which I also have a deposit and a planned delivery of end of March. On these the app, phone as a key actually works, the owner manuals and quick orientation guides are ready and on the web and Car Play and Google Play works wirelessly. So Ford does seem more ready than Polestar at this point.
 

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The same appeared to be true when many placed their orders on the Polestar 2 over the summer too... I bet you that Ford have even more problems than Polestar with the Mustang E when it comes out as they've never done EVs before and, in fact, stalwartly stuck their heads in the sand until now and had to form a partnership with VW to try and catch up.
 

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Ford had the Escort in North America. I’ll be following both forums, Mach-E and Polestar with great interest in the next 3-4 months.
 

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I've decided to return my Polestar 2 within the 14 day window. I'm only 250 miles in, the first week of ownership and this car has tested me like no other! It's a 7*** VIN and the recalls where done before delivery.
  • Charging issues both at home and in public. New cables, no difference. Car stuck at initialising.
  • Range is appalling, 120 miles at best for me, even with pre-heating. Hilly terrain seems to kill the battery.
  • Momentary loss of power when driving, particularly when climbing a steep hill/full throttle. Best described as like the battery being disconnected for 1/2 second.
  • 'Brake Failure' error message, needed recovery.
  • Doors will not lock/unlock consistently, numerous retries needed from key fob and/or door handle
  • Rattle behind steering wheel/dashboard
  • Metal on metal knocking sound in rear suspension
  • Car will not observe 80% charge limit when it does manage to charge
  • Polestar Customer service just not up to scratch, Polestar Assistance is even worse, 5 hours for recovery (called the AA in the end)
  • No working mobile application
  • Headlights have water in them
  • Numerous random error messages
  • Random behaviour, heated seats coming on, even when switched off in preferences.
  • Heater stopping when driver gets out, leaving passengers to get cold.
I really do hope no-one has to go through the experience I have, but I do agree with other posts, the car and company are just not ready.
Did you have any problems getting your money back? I am seriously wanting to return my car . I have only had it for 4 days and the 4g is gone, the profile app and seat memory apps don't work well, very ,very disappointing range ,etc.Did they make you jump through hoops? I have a volvo dealership near me I could drop it off to? Thanks for your help.
 

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Polestar 2, Snow, 19", no-PP, VIN 107XX
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Did you have any problems getting your money back? I am seriously wanting to return my car . I have only had it for 4 days and the 4g is gone, the profile app and seat memory apps don't work well, very ,very disappointing range ,etc.Did they make you jump through hoops? I have a volvo dealership near me I could drop it off to? Thanks for your help.
The rules are different by country and then within the US, you'll have differences by state and dealership so you'll need to look at your specific contract language.
 

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I've decided to return my Polestar 2 within the 14 day window. I'm only 250 miles in, the first week of ownership and this car has tested me like no other! It's a 7*** VIN and the recalls where done before delivery.
  • Charging issues both at home and in public. New cables, no difference. Car stuck at initialising.
  • Range is appalling, 120 miles at best for me, even with pre-heating. Hilly terrain seems to kill the battery.
  • Momentary loss of power when driving, particularly when climbing a steep hill/full throttle. Best described as like the battery being disconnected for 1/2 second.
  • 'Brake Failure' error message, needed recovery.
  • Doors will not lock/unlock consistently, numerous retries needed from key fob and/or door handle
  • Rattle behind steering wheel/dashboard
  • Metal on metal knocking sound in rear suspension
  • Car will not observe 80% charge limit when it does manage to charge
  • Polestar Customer service just not up to scratch, Polestar Assistance is even worse, 5 hours for recovery (called the AA in the end)
  • No working mobile application
  • Headlights have water in them
  • Numerous random error messages
  • Random behaviour, heated seats coming on, even when switched off in preferences.
  • Heater stopping when driver gets out, leaving passengers to get cold.
I really do hope no-one has to go through the experience I have, but I do agree with other posts, the car and company are just not ready.
I got my polestar yesterday on a 1’c day. I’ve driven it 98 mikes and used 60% charge. The car is lovely but the 4g doesn’t work and neither does the Wi-Fi. Traffic signs don’t work and having tried 2 cables it doesn’t charge from my home charger. I’ve just sent a rejection email so we’ll see what happens next
 

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I got my polestar yesterday on a 1’c day. I’ve driven it 98 mikes and used 60% charge. The car is lovely but the 4g doesn’t work and neither does the Wi-Fi. Traffic signs don’t work and having tried 2 cables it doesn’t charge from my home charger. I’ve just sent a rejection email so we’ll see what happens next
I’m sure you’ll get a reaction following your email. Besides the cable issue you have many of us are ‘living’ with the other things you raise and are hoping for fixes in the next OTA update. If cable matter rectified would you keep the car?

You are right a good car but the early adopter curse does wear a bit thin!
 
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