I've sold thousands of sets of aftermarket wheels in my career, and very rarely do the wheels NOT come with center caps, but it's not impossible. OEM wheels on the other hand almost NEVER come with a center cap. They would be a separate part number and sold separately from the wheel. I'd explain to the service manager that you assumed the wheels would be coming with center caps and ask that they get them for you. Assuming you bought the wheels and tires from them, that's a substantial purchase!

What wheels and tires did you get? Part numbers? OEM wheels, or aftermarket? I might be able to look them up and get you some information.

 

What wheels and tires did you get? Part numbers? OEM wheels, or aftermarket? I might be able to look them up and get you some information.

OEM wheels. Part numbers:
8640976
8640977
8640978
8640979
It was a promo, discounted wheel set with winter tires included. Never any mention of center caps at all.
Maybe I’m using the wrong term, but I’m taking about the big plastic piece that covers the wheel nuts on the polestar wheels, not the small 2” plastic cap most wheels I’ve ever dealt with have.

 

I googled your part numbers and found the Canadian 2021 parts bulletin of your wheels.

https://static.nhtsa.gov/odi/tsbs/2021/MC-10205394-9999.pdf

The fine print at the bottom states "-Center caps and gold coloured valve stem caps not included"

 

I'm confused, as they appear to be OEM 20" PP forged wheels, so I'm wondering why the center caps from your original wheels don't work. Can you provide pictures?

 

Why are there 4 different part numbers? Fronts and rears are different but is there really a different part for right front vs left front?

 

If only there was a way to post a photograph on here…

 

2024 Performance wheels are different - 4 "multi spoke" instead of "Y spoke".
The center cap design changed as well.

2024 PP wheel

2023 PP wheel

Viva Performance has the 2023 version listed at $$$$ 231.99 each! They are metal on my 2022 - not plastic.

No center caps for the 2024 PP wheels are shown although they list the wheels themselves (and the 2024 wheels are about 50% more expensive than the 2023 version).

 

^ The mystery solved!
Looks like OP just needs to pony up for the proper center caps.

Although I do believe that no one informed him the center caps weren't included... which is crap.

 

Although I do believe that no one informed him the center caps weren't included... which is crap.

Yeah, very crap. When I showed up and there were no caps on the wheels, they even told me the ones I have would fit. Which turned out to be false.

 

These are the 20” wheels I just got, with winter tires. The hole is 5.5” diameter.
The center caps from my MY24 PP wheels are 6”. They’re too big.

 

Why are there 4 different part numbers? Fronts and rears are different but is there really a different part for right front vs left front?

Winter tires are directional and labeled LF, RF, LR, RR ...

 

So they must be selling the tire/wheel combo I guess if that's the case, the wheels themselves would only have 2 skus

Seems like a lot more complicated than selling wheels and tires separately

 

2024 Performance wheels are different - 4 "multi spoke" instead of "Y spoke".
The center cap design changed as well.

2024 PP wheel
View attachment 26312

2023 PP wheel
View attachment 26313

Viva Performance has the 2023 version listed at $$$$ 231.99 each! They are metal on my 2022 - not plastic.

No center caps for the 2024 PP wheels are shown although they list the wheels themselves (and the 2024 wheels are about 50% more expensive than the 2023 version).

They are a bit cheaper in EU at €156,26 (that is inclusive the 19% German salestax you would not have to pay), but probably come to the same as the Viva Performance by the time they are in Canada.

Original Polestar Radkappe für Performance Felge 32134984

Original Polestar Radkappe 32134984 Für die Polestar Performance Felge Die Original Polestar Nabendeckel 32134984 schützen nicht nur die…

mamoparts.com

 

I finally got ahold of someone at parts & service.
As the link above said, the center caps are not included in the winter tire package. "We look at it like buying steel wheels" well these were a heck of a lot more expensive than steel wheels! They're telling me the center caps are $300 each.

When I was looking to buy this winter tire package, they said:

under normal MSRP, each wheel itself cost $1,560. But now with the wheel set, it is only $4,050 including the tires as well.

Does anyone know if the wheels for $1560 (Canadian) would have included the center caps?

 

I can tell you from OEM parts experience, wheel center caps are a separate part number, not included with a wheel part number purchase.

 

Also, if you look at Viva Performance, the OEM wheels state center caps not included.

 

Whelp. I mean if the wheels were the same as what was on your car, it would be a non-issue. I suspect you wouldn’t have received such favorable pricing on the current wheel design however. I’d try and source them from salvage if possible.

 

$300 each for center caps?! I remember when wheels were $300 each...