It has had 3 longer periods in a shop. I got the car on January 3 or 4, 2021. The first was in April 2021 and was about a month, but 2 weeks of that was transit time between LA and Houston, when LA was the closest Space/service. That was when the problem with a module not behaving correctly during charging periods and running down the 12V battery was discovered (confirmed?). The patch for that one came down a few months later. Second time was 6 weeks in Austin for the first time with the cell imbalance. That was in October 2021. Not really sure how diligent Austin was in getting work done, but they had the first round where they loaded in magic calibration software and drove the car for 3 or so full charge/discharge cycles. That failed, so then they had to remove the battery, open it up and do the cells individually on the bench. There was apparently some delay while a needed tool was shipped from somewhere. The third was the second occurrence of the cell imbalance. That one was 3 months here in Houston, starting in early September 2022. We skipped the driving it around, as that didn't work the first time anyway. Lots of things were done, balancing on the bench (did not work this time), replacing cells, getting new cells for bad cells, getting a new control module (the one that does the actual analog cell voltage and current driving and monitoring), finally mixing and matching new and old cells to get something that worked. Finally got done December 2.
Then there was the 2 weeks for the battery recall, but we were on vacation while that was done. Another week after that when a brake pad chunked when I picked it up from the battery recall. 12V battery was only a day.
So, two things from all of this. One, times are shorter for Volvo standard items (12V battery, which was in stock). Brake pads replaced and rotors turned (did both front wheels to be safe) was just a week (pads came in fast). High voltage battery cells are a different story. Learning curve for Polestar and limited parts. Second, from everyone on the forum and what I hear elsewhere, my experience is far from normal, toward the worst case. One other person on the forum has also had long resolution recurring problems, bad module that was hard to trace down, but Polestar worked hard to get it fixed, flying in techs and the like. Plus, my car is an early car. Much of this will have been fixed on the later cars. Corporate has been great with all of my problems and my local mechanic is awesome. Most owners have not had anything like these problems, just wonderful, trouble-free cars.
As I have noted elsewhere, we are basically driving prototypes, so some problems can be expected. Probably fewer problems than the car I would replace it with if I had to, a ListerBell STR (Stratos replica)
ListerBell STR.
So don't let my battery cell problems dissuade from getting an absolutely beautiful and special car. People still walk up every few days and ask what it is and say how great it looks. You don't get that with too many cars.