Before I bought my car in April 2021, the Miami Space was the ONLY listed Space in Florida and was "Coming Soon." There are now four other open Spaces in Florida and the Miami Space is /still/ listed as "Coming Soon." Methinks there is a discrepancy in the meaning of "Soon" between Polestar and myself.

 

I do find it strange that there still isn't a space in the third largest city in the US. Have they announced plans for a Chicago one?

 

Chicagoan here; at the time I purchased my P2 in Sep 2021, there was active litigation involving IL Volvo dealers and Volvo corporate, inhibiting the introduction of a Chicago space. I purchased from the Detroit location.

 

I think they may be having more issues with the franchise Volvo dealers. I know they recently opened San Diego "space" which currently amounts to a pop up at a mall with a separate "independent" service center connected to the same group that handles South Coast (rather than any of the local Volvo dealers). I'm not sure if the service center is open yet.

 

I work for Polestar San Jose and our dealer group has Polestar Marin. We are actually opening up a 3rd location here in Northern California as well. So we are expanding within the Polestar Badge.

 

Thanks Joel, any rumors of new service centers?

 

That is nice, but not reassuring. I want to see Polestar setting up new relationships in other parts of the country. Expanding already existing relationships doesn't show significant progress.

As an insider, do you have any insight into expansion outside of your group?

 

I've heard in the North Carolina and South Carolina area is supposed to grow. With the P3 wave 2 going to be built there they are pushing for a stronger presence on the east coast. I think once the larger dealer groups like Autonation and Hendricks dives in you'll see more growth. If Hendricks which is a name I've heard in conversation, it'll be nearby their Volvo dealership.

As far as current relationships that are expanding, it's actually a good sign. We are not the only dealer group that is expanding the number of Polestar stores. If it wasn't a good brand to have a badge of then the groups wouldn't grow the number of facilities they have.

Respectively our two stores are #1 and #2 in the US as we go back and forth on who tops who, but also work really well between both stores as a solid team. I'll poke around and see what I can find out for you as I'm putting together an all Polestar Autocross event for March. If anyone from Polestar corporate attend I'll inquire about that.

 

Ready for a Raleigh/Durham, NC location...

 

You’ve got Charlotte at least. Still nothing in Atlanta.

 

Has anyone heard anything in the last 6 months about new Spaces coming in the US?

10 brand new to Polestar locations will be opening US that currently do not have Polestar Spaces.

 

Any chance of something in Western NY?

 

I just hope they open up Nashville soon. Only 200 miles away.

 

Any chance of something in Western NY?

Don't know really. I'll ask next time I see our rep. There was a Manhattan assoc online today.

 

Has anyone heard anything in the last 6 months about new Spaces coming in the US?

One opened in Naples, Florida in late June / early July. when I ordered my ‘23 P2 back in May 5, it was assigned to Ft. Lauderdale space. I received the first ‘23 in Florida on September 13 (they drove it to my house, 90 miles).

 

That Naples Florida space is no more. They ceased operation a few weeks back; they used to co-locate with Naples Volvo dealer, which presently negotiating with Polestar to continue servicing local P2s.

 

Charlotte is opening up a Polestar show room in SouthPark beside the Steak 48 restaurant soon, according to folks at University Volvo when I was there last Monday. They're going to get a Polestar 3, but won't be allowed to do test drives - it will be locked in "port mode".

 

That location has been coming soon since last April. I'm pretty sure University Volvo will still be handling service.

 

The one in Nashville, TN three hours east of me still says “coming soon” for over a year but is officially listed on Polestars website.

 

Atlanta took almost two and a half years from being listed on the website to actually being open. Good luck!

 

There was supposed to be on in Philadelphia / King of Prussia, but nothing. Seems like a good location as lots of EVs around the mainline.

Between loss of tax incentives, high interest rates, Tesla price cuts, and new PS products still months away, I doubt anyone is jumping at the opportunity to open a new Space.

 

King of Prussia Polestar opening around June/July 2024

 

I live in South-east Florida. When I bought my car 2 years ago, the only Space in Florida was the then-announced but not yet open Miami location. Since then, 4 other Florida Spaces have opened and Miami is still listed as "Coming Soon."

 

The old South Coast location in Laguna Beach is boarded up now, replaced by the new one in South Coast Plaza.

 

OMG, it's worse than I imagined.

Today, my PS2 received sw update for the performance enhancement which I purchased. The OTA update failed and I received a message that vehicle requires service before update can be applied. I am already on 2.7 which did load OTA.

I bought my PS2 used, so I have never been to a Space. I live in the burbs west of Philadelphia. I know there is a Space in Princeton so I figure I will schedule service there. It not convenient, but is doable. No big deal, right?

I now go to the app to schedule service. Huh, my nearest service center is in ... Manhatten, NY? I then start looking at the service FAQs. Apparently, most "Spaces" are retail locations only. I did try calling the Princeton location to confirm this, nobody answered the phone.

This is insane. I live within 20 miles of 4 different, well regarded, Volvo dealers. Manhattan is hours, and $25 in toll roads, away. Philadelphia is something like the 4th largest city in the USA, yet people need to go into NYC for service? I am suddenly wondering if I made a mistake in buying a Polestar.

 

OMG, it's worse than I imagined.

Today, my PS2 received sw update for the performance enhancement which I purchased. The OTA update failed and I received a message that vehicle requires service before update can be applied. I am already on 2.7 which did load OTA.

I bought my PS2 used, so I have never been to a Space. I live in the burbs west of Philadelphia. I know there is a Space in Princeton so I figure I will schedule service there. It not convenient, but is doable. No big deal, right?

I now go to the app to schedule service. Huh, my nearest service center is in ... Manhatten, NY? I then start looking at the service FAQs. Apparently, most "Spaces" are retail locations only. I did try calling the Princeton location to confirm this, nobody answered the phone.

This is insane. I live within 20 miles of 4 different, well regarded, Volvo dealers. Manhattan is hours, and $25 in toll roads, away. Philadelphia is something like the 4th largest city in the USA, yet people need to go into NYC for service? I am suddenly wondering if I made a mistake in buying a Polestar.

FYi i have a used polestar and got it serviced at Volvo Princeton. Called polestar princeton to set up. your milage may vary but i found them extremly responsive and helpful. There was another polestar there for service when i went.

 

Is this true regarding the existing spaces?

 

Service points and retail locations aren’t the same thing although the term “Space” still applies.
I’d call Polestar Princeton and ask for service. The US headquarters are in NJ so I figure there must be a service point closer to you than Manhattan

 

PS USA needs to get their act together. When their own app does not know which of their limited number of locations are service centers, that is a significant fail.

 

Article about a bunch more SouthEast spaces, but still no word about a space in Utah or other areas with no close Space:
New Spaces in Southeast

I read something else about a bunch of new spaces by the end of 2023, but they are likely around the world and not just the US.

 

That's a bit disingenuous - the Charlotte space is just relocating, it is not net new.

 

Same for the Fort Lauderdale location which has been open for nearly a year but is just moving the show-space portion to a more up-scale area and leaving the service location where it is.

 

bah, I may not bother with a 4 if Raleigh/Durham area doesn't get one. We had a minor collision and waiting for parts, and then having to have it towed to Charlotte to get a re-calibration is not worth it. I do really like the car and miss not having it, but man. I can get an Audi e-tron sportback 5 miles from the house instead.

 

Curious if your calibration at Charlotte took a long time? My car has been there for 2+weeks for calibration, and recently became unresponsive to both me and the body shop.

 

Yeah we're pretty much done after we get our car back. Even given the poor state of car values these days, we're seriously thinking of just biting the bullet and selling. Love the car, but it's the only car in our household. Without reliable service, it's not going to work out.

 

On the other hand the damage is already done with the resale value, basically costs you close to nothing to keep it at this point.... buying something else and jumping off the depreciation cliff again is much more expensive than keeping what you have. Even if service isn't great, the car goes in once every 2 years.... most of the issues we have with our cars are annoying but don't stop the car from being functional for transportation

 

Does anyone know if Open Road Volvo in Edison NJ plans to open a Polestar Space anytime soon? I live in central NJ and driving down to Princeton for anything sucks

 

I can't imagine any dealership investing in a new Space until PS actually has some new models available in the USA (not just announced).

There was also supposed to be one in King of Prussia, PA but zero movement there.

 

Opening in June/July of this year with launch of Polestar 3 & 4.

 

I am baffled that they have not been able to add a space in Chicago.

 

I know this is late but they just added one in Lisle Illinois. Part of their Volvo dealership. Polestar is planning on adding at least a second one in Chicago proper in like February, I think. Expansion is happening just took longer then expected.

In Lisle the service manager is Rachel and very nice.