VOLVO: “Unfortunately, we have disappointed many customers,” Anders Bell, the Chief Engineering and Technology Officer at Volvo Cars, told InsideEVs. “I’m going to say sorry to the customers who have lost trust in our products. We are doing everything we can to regain that trust, and we’re working super hard on this,” he added.
“If you want to really fill the car with a lot of attractive software, it cannot be done by buying boxes from suppliers,” Volvo Cars Global CEO and President Hakan Samuelsson told InsideEVs. “There’s frustrated customer experience and a lot of bad stuff. But if you look where we are right now and where we'll be after the next download in two weeks, we are at a level where we should have been from the start,” Samuelsson said.
POLESTAR: Silence.
This is one of my key frustrations with Polestar. Volvo acknowledges customer frustration, is sorry, is committed to fixing problems and restoring trust. Meanwhile, Polestar is busy talking about the Polestar 7 and the next generation Polestar 2. A little Polestar humility about the current situation for current customers could go a long way.
As a Polestar 3 owner, I’m grateful Volvo is so open and committed to fixing EX90 issues… because us Polestar 3 owners will benefit. After reading this article with quotes from Volvo execs, I'm feeling optimistic about the next software update. 🤞