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Pocket Emergency Guide

34K views 39 replies 29 participants last post by  Eyeballs  
#1 · (Edited)
#7 ·
Yes - in fact when I needed service once, I called the Canadian 24/7 number from the Polestar site and it was wrong! That is actually what prompted me to create this document in the first place. I am hesitant to include other phone numbers without being able to validate them. Does anyone have a reliable source for this information?
 
#15 ·
Nice guide. That is really helpful.

For the silence car alarm section I would update the wording to suggest putting the keys (should be the main keyfob and not the activity key) in the cupholder under the central arm rest. The rear cupholders and people might think to put the keys in the cupholders for the rear passengers which would not do anything.
 
#16 ·
Nice guide. That is really helpful.

For the silence car alarm section I would update the wording to suggest putting the keys (should be the main keyfob and not the activity key) in the cupholder under the central arm rest. The rear cupholders and people might think to put the keys in the cupholders for the rear passengers which would not do anything.
Ah, good point. That was my pull request - I'll go make another if he hasn't already fixed it.

Edit: and he's on the ball - already fixed! :)
 
#18 ·
It means to silence the car alarm if it goes off, which is usually due to a TCAM failure and it not recognising your keyfob as a remote, and you having to get in via the concealed metal key in the fob.

Also worth noting that when putting the key fob in the box between the front seats, you must push it right to the back at the bottom, having removed everything including inserts first. In particular any metal items (coins etc) may well stop it being detected. Had this happen to me, it's not fun!
 
#31 ·
i was thinking about this and the fact that in many countries first responders are still not used to manage electric vehicles
then i was wandering on etsy and saw this:

and i think it's a pretty good idea.
but why couldn't we have something standard?
like a sticker to have on the inside of rear window, like here:

Image


which is a place that never goes inside the door anyway with a QR code and link the the first responder guide?
we can have it here on this server or, even better, we could send a message to Polestar and have them host the link on their server with an always updated guide if they think it could be useful.

something like this maybe?

Image



am i sayin' something stupid?
 
#22 ·
I've been collecting some Polestar emergency info into a single document that I print to have on hand in case of an emergency. I thought I would post it here in case it's useful to someone else. Happy to incorporate any other info if desired. (I print it out 4 pages to a sheet of paper so it all fits on one sheet.)

Printable version: Polestar Emergency Info
GitHub repo: polestar-emergency-info

many thanks
 
#24 ·
@MoonThunder if you're still around, it might be worth putting in the contents of this document, which describes the manual charge cable release on pre-MY24 models that didn't have the pull-tag in the boot (despite the manual saying it did)...
 
#32 ·