Has Polestar published a PDF anywhere or a checklist showing the maintenance intervals by mileage? Anyone know?

 

I didn't realise polestar does predictive maintenance. I now have to work out which options to enable in the infotainment system.

Polestar service and maintenance | Polestar UK

Across hundreds of service points, convenient, quality service and maintenance for your Polestar is always readily available.

www.polestar.com

 

Mine is being taken to Charlotte for the first scheduled maintenance today.

They grow up so fast...

Had a bit of drama already unfortunately - the loaner showed some random errors/warnings about 2/3 of the way from Charlotte (space) to Durham (me). Polestar Space driver called and said he would turn back and get a different car - didn't want to give me a broken one. Put him a few hours behind schedule.

Update: got a Performance Package loaner this time drool

Update 2: was expecting my car back yesterday, but University Volvo called about 2 pm saying they got a late start and to expect it next morning. It is quarter after 10 am here, and no word.

 

Update 3: My car was brought back at 1 pm. Funny reading the Space's service invoice (seperate from the Polestar Service Task Checklist - attached image) - autofilled sections remain geared towards an ICE with "LUBE, OIL & FILTER CHANGE" in there.

Comment section has good info, but not sure what all the numbers at the end mean (I have software 1.9 now):
"20000 20k service complete, replaced cabin filter, cleaned windshield in front of forward camera, service 2.0 upgrade software downloaded to vehicle. Multi point inspection complete. 17300-2 0.2, 17432-3 0.1, 17481-3 0.2, 17400 0.2"

 

And this answers the question posed elsewhere - they do reset the iTPMS so I would expect if they did their job and didn't go out joyriding afterwards then you would get the notification that the "tire pressures have been stored".

 

Booked for second (40k miles) maintenance next Monday - will post documentation then.

 

Interested to hear if your service cost is similar to our UK price

2nd Service (38,000 miles)

Hi. This is the first service we (in the UK at least) have to pay for. The cost? £115. I presume this is a set UK price. Is there much variation elsewhere? I wonder if the invoice will give much detail of the parts & labour. I'll let you know later. XC60 loaner is fine.

www.polestar-forum.com

 

I've got roughly 18,000 miles and have been getting a message about scheduling maintenance. Didn't think it came that soon.

 

I got my first at 3000km and now my second at 6000km

 

I was quoted $420 for my 40k service...

 

That's a lot for washer fluid and wipers

 

Polestar Charlotte says I'm the first they've seen to get to the 40K service. 😮

$358.00 for the 40K service
$46.15 for the multi-filter
$89.99 for the wiper blade kit
$3.63 for a clip (?)

Also tacked on $12.75 for misc. charges on the bottom (another ?)

Love how they pencil whip the multi-point inspection form - my engine oil and transmission fluid are OK

 

$89.99 for the wiper blade kit

I thought wiper blades were covered by the end-to-end warranty, no?

 

Palo Alto said I was their first.

 

I think I was right before you as they didn't have a price yet, but I declined when they told me. It was like $450? I was still at 36K when my car was there for another issue two weeks ago and decided to wait and think about it.

Only thing that is really "needed" for the 40K service is the brake fluid replacement, and that's not because the fluid needs to be changed, it is to ensure that the warranty will cover brakes and they can't make an exception for failure to follow the maintenance schedule. But as the warranty on the brakes is only until 50K, its not really that meaningful. Replacing barely used brake fluid after just the one year it took to get to 36K for me is really not necessary, as we just don't use the brakes on this car very much.

Wipers are not covered by the end-to-end warranty, they were only covered by the included service coverage, which is only until 30K and so just includes the 20K service. But if you buy them from FCP, then you have wipers for the life of the car, just have to mail in the old ones after you get the new ones. P/N 31062391.

 

Here's the cost breakdown sheet - I don't see brake fluid specifically called out. I did not receive a copy of the maintenance checklist noted in the descriptions. Going to call and see if they can send me that in the morning.

I also had the passenger visor replaced - the cover had broken off a while ago.

 

I also had the passenger visor replaced - the cover had broken off a while ago.

Me too, although I didn't bother replacing.

I Broke Something Else

www.polestar-forum.com

 

Thanks for sharing that. They should have done all the scheduled services, the only one I noted of importance at 40K was the brake fluid:

Edit: I guess I didn't read the footnote carefully enough. I thought the "at owner's request" referred to the every one year if in humid or mountainous climates, but after reading it again it seems that brake fluid replacement in general is just a recommendation and done only at owner's request. I'm going to call Polestar tomorrow and have them clarify / confirm this.

 

Researching something else, found this on polestar.com:

Warranty and service | Polestar US

Local, personal support. Nearby service points. Comprehensive warranties. Polestar 2 has every service to let owners focus on the best part of driving: driving.

www.polestar.com

"Every Polestar 2 comes with free, scheduled maintenance for the first 4 years after delivery, or 50,000 miles, whichever comes first. The service plan includes fitting new wiper blades, cleaning, and pick-up and delivery arranged around the driver’s schedule."

Doesn't specify that this is only for certain model years.

 

The link you provided only says 3 years now.

Free for 3 years

Every Polestar 2 comes with free, scheduled maintenance for the first 3 years after delivery, or 30,000 miles, whichever comes first. The service plan includes fitting new wiper blades, cleaning, and pick-up and delivery arranged around the driver’s schedule.

 

Good luck trying to get a US Space to do ANYTHING around the driver's schedule. 🙄

 

$400 for the 2nd service, wow look at how much money I save with an EV, it goes in half as frequently and gets charged double the price for less actual maintenance 🤪

 

My window sticker says 3 years 30k miles, so basically one free service

They must be goofing around with the specifics

 

I called them on it as I was pretty disgusted that they refused to pick up the car for the 20K ("we don't arrange pickup / delivery for service appointments" both customer service and the service center told me) and again for the 40K. If they are not going to do that, it's fine, but they shouldn't advertise it, just like the coverage itself.

I ended up doing a partial 40K service at 48K just to do a full check-over of the car before the 50K warranty ended. Marin was quite good actually.

 

I didn't see the battery coolant refresh anywhere in that list. Every other EV I've looked at has a replacement for that scheduled in.

 

Maybe they're using bmw transmission fluid for coolant, that's a lifetime fluid 😂

 

As a new PS2 owner, I was told tire rotations arent covered but recommended. No big deal and I've heard EVs in general eat up tires given their weight. For long term EV owners out there, whats your recommendation on mileage (ex: 5k)? I also read that Polestar recommends keeping a tire rotation in the same direction - so front to back rotation is the sole option? Surprising given tire construction these days.

 

I was told several times (customer service, the manual, and the service center) to never rotate the tires. Michelin disagreed and it didn't make sense to me either. I rotated and balanced at 11K miles and 26K.

I now have 50,000+ miles on these original 19" Primacy 4 tires and they are at 4/42 in front, 5/32 rear. I won't rotate them again, as they are near their end and I want to get my Pirelli Elect All Seasons on for the rest of the winter and then just keep them on. The tires are directional, so yes, just swap the fronts and the rears. Even regardless of the rotation, they need balancing at some point.

Your four 19" tires are all the same size, but your rear rims are wider than the fronts. Any decent tire shop will do it right, just remind them.

For your first service, if your wipers are not worn out, just tell them to give the new ones to you and put them on yourself when your current ones do wear out! I regret not doing that as the wipers are $60!

 

The wheels are different widths. Rears are wider. Rotating them correctly will be a pain in the butt...

 

I have the 19" which are all the same (assume you have the 20" sport).

 

Read your owner's manual.

 

Yeah, I thought the 19" were wider in the rear also. Thanks for confirming!

 

Just had the covered 20k service done at dealership. Not sure that it was really worth the drive there and back (about 90 minutes each way). Looks like they replaced wiper blades and cabin filter. Indicates a software update but it is same version I had prior, and Tidal was still playing same album as when I left it.

They may or may not have topped up fluids. Nothing indicated on work order.

For some reason I thought the 20k service includes a brake fluid flush, I probably had that mixed up with Porsche service.

Probably break even on cost of time vs buying parts to do it myself. I suppose dealer service records are good to have should I sell her in the future.

 

When I first read the schedule, I thought the brake fluid was to be replaced at 40,000, yet it is only "at owner's request" (aka extra charge). When I asked CS about when the fluid MUST be replaced according to the manufacturer, they couldn't answer and simply said it is "recommended" at 40K and 80K. I wasn't about to spend the money at my 40K when I barely use the brakes and the fluid was only a year and a half old, and there is not a requirement to do so.

If an owner wanted to be picky, would ask for the results of the anti-freeze tests at 20K, then the wheel angle check results at 40K.

I don't think Polestar really does anything of import at any of these services. I went at 20K and 40K, but at 40K I had other issues so it was worth it. I'll go again soon for a 70k(60/80!) as I have a couple other issues too. If you can change the wiper blades and the cabin filter yourself, and can handle the wiper fluid, the services are really only for a general diagnostic to see if there is anything wrong, not really a service or maintenance, as nothing that I can see in the schedule is a MUST do, even out to 140K.

From my manual:

 

I just hit 40k miles on my 2022 Polestar 2 and reached out to the Polestar Denver service department for a quote on the 40k service. Below is what they said. Fascinating to hear that labor accounts for most of the cost, especially considering that the 20k service should have included the same inspections and was done in under an hour by one mechanic... Also I don't see the new key fob battery in the manual. I can't imagine who would think this is reasonable.

"The 40,000 miles/ 4 year service is the first not covered by Polestar and costs $1,098.07 after taxes, but before shop charges. Included in this service is the cabin-air multi filter, windshield wipers, a new key fob battery, replacement of the brake fluid, scans for any potential version upgrades, and an overall inspection of the vehicle. Most of the price in the service is owed to labor, for the inspection of the vehicle’s coolant and electrical systems. It can be catered, to include only services deemed necessary by the owner. "

 

99% of that is the labor for brake fluid replacement. everything else is stuff you should do yourself for $100 or much less. If you really want brake fluid changed, ask around.

 

I'd have them quote you for the brake fluid replacement only -- they do a full check on the vehicle anyway with that service and you can swap the cabin filter and wipers yourself, if you need them. It is worth it to do some service and have them do a full check as this will hopefully be the last time you will have the car at the service center prior to exceeding the 50K warranty.

For my 70K "service" I told them to do everything but the wipers and the cabin filter. Well, when I picked up the car, they didn't do anything, as they said there was nothing else to do. I had to reset the reminder myself in their parking lot as I left as they said they couldn't do that if they didn't change the cabin filter. Whatever.

40K doesn't require a brake fluid change, and it won't need to be changed due to usage, but some sticklers insist on changing brake fluid every two years, regardless. I plan to have mine changed at some local shop next spring, with ~80k on the odo and 3 years of ownership.

Edit: Here's the filter and wipers (and FCP has a lifetime warranty on everything -- mail the old ones back in and get a credit for your next purchase!):

Volvo Cabin Air Filter - Genuine Volvo 31497285

Volvo Cabin Air Filter - Genuine Volvo 31497285

www.fcpeuro.com

Volvo Windshield Wiper Blade Kit - Genuine Volvo 32341612

Volvo Windshield Wiper Blade Kit - Genuine Volvo 32341612

www.fcpeuro.com