[16208]

....the car is immediately going back to the shop. 😕

So, my car went into the shop back on July 7th because 1.3.17 (nevermind 1.3.18) failed to install and said I needed a service center to complete the installation. While at the service center on the 7th, that's when notification of the safety recall, RP1063, went out and they then couldn't give me the car back. So it sat at the dealer waiting on parts until I was able to pick it up this morning, 7 weeks later.

I get to the car and the first issue is that they forgot tools inside the car. There was a panel puller, a panel bladder, and long metal rod, and a battery jumpstarter all inside the car. Okay....so I take that out and walk it back to the service advisor.

I then go back to the car, adjust everything, spend two seconds looking at the Abbey Road app (which confirmed to me that at least I was on the newer software), and then I set off home, because I have a work meeting I need to get back for. Then, as I'm driving, I go to the actual software page and there it is, the same message that was there that initially had me bring the car in for service in the first place!

View attachment 37274

Also note that the car IS showing the temperature, in Fahrenheit, and that there's a 5G connection. This will matter in a moment. I notify the service advisor about the message and he reviews it with the lead tech, and they're puzzled why it's there.

So I get home, plug it in and walk away. It locks on walk away, but I also have the keyfob since I had given that to the service center.

Then I'm in the house, check the car and it says "Connected without power". So I check the Chargepoint app and it shows the charger is powered and the car isn't requesting anything. Damnit... Okay, so go back out to the garage and first...the car doesn't unlock. It doesn't sense my phone. Put the phone to the handle, and the NFC reader works and unlocks. So I'm back to door handle roulette. But back to the charging issue, the car is stuck on "Initializing" and it's cycling the charger every 30 seconds or so but not starting a charge. Awesome. I several times try unplugging and restarting the charging session and the car keeps hanging up.

So soft reset #1.

Reset completes and now the car does begin taking a charge, but.... now the cell connection is dead, the car shows zero degrees celsius, and the HVAC shows as off and that the last setting was LO, but the fan is blowing nice cool AC. Mind you the HVAC system was on before the reset and set to 72F.

View attachment 37275

View attachment 37276

Better still, if I look at the digital key settings, not only is everything gone, it now shows:

View attachment 37277

Yet the NFC portion of the digital key still works, the key still exists in Google Wallet, and weirdly....it continues to show my wife as having a digital key when hers is the shared one, not the primary one. Another soft reset did not resolve any of this. So opted to go with a hard reset, and that did resolve some of this, but still have the message about not being able to get OTAs, and the digital key I was able to completely remove and reset and it worked twice....then failed again.

For the 7 weeks we had the loaner Polestar 3 the digital key worked every single time. Charging worked every single time. The infotainment and HVAC worked as it should every single time.

I'm very much starting to think that ours has some unresolvable issues. So now they're sending back out the loaner we just had and taking this one back to the shop....AGAIN.

I have had almost the exact same issues except that I don't have a compatible phone so never had the digital key part of the problem. My last visit to service, they gave me a new fob, it is doing the same as the old one. This, my feeling is that there is something wrong with the vehicle receiving the signal from the fobs. Service will take the car for service, but the next appointment isnt until after October 1. They have no loaner cars and will arrange for a Hertz rental. We all know that whatever is wrong will require ordering a part and more time. This is nuts!

 

[nbvolks]

UPDATE August 25, 2025

So the car needs to have the GHCA (aka: onboard charger) replaced...AGAIN.

Apparently the supplier of the original, and the first batch of replacement GHCAs, fail after 3-6 months. There is a new supplier (we, here on the forum knew this), but these new GHCAs are back ordered with no ETA on fulfillment. So the car now just sits again for weeks or months at the dealer. At this rate, I'm going to get the car back right around the time it can go in for the NVIDIA chip replacement!

For those keeping score, here's the amount for time the car has been sitting at the dealer:

Original delivery date: November 1st, 2024

• 1st GHCA failure and repair: January 21st, 2025 - February 13th, 2025 (24 days)

• RP1063 recall repair: July 7th, 2025 - August 19th, 2025 (44 days)

• 2nd GHCA failure and repair: August 19th, 2025 - TBD (? days)

So in total, 75 days total including the current work through today. 75 days out of 298 days of total ownerships. In other words, the car has been in the shop 25% of the time, and that's only going to go up.

 

[poff]

Unacceptable. Mine failed 4 days from new. And it went to the dealer August 14. They tell me the part will be in mid September, but judging by what you report, who knows when it will be in. A $90k car I can’t drive.

 

[SAAdFlyer]

@nbvolks, looks like I'm tracking behind you. 2025 US build Pilot, Plus. It was one of the earlier US builds and was being used as a demo at the Space when I leased it in February. Within one week it went in for a GHCA failure that took about 30 days. I don't seem to be on the hook for a RP1063, but the car is failing on both L2 and L1 chargers, so most likely another GHCA failure even though the car is not reporting any faults. It goes to Polestar Boston this Wed for who knows how long. If the loaner is not a PS3 I am inclined to take this up with PS corporate - they need to offer some remedy for the car being out of service for this long if they reasonably expect the lease payments to continue as scheduled.

 

[nbvolks]

@nbvolks, looks like I'm tracking behind you. 2025 US build Pilot, Plus. It was one of the earlier US builds and was being used as a demo at the Space when I leased it in February. Within one week it went in for a GHCA failure that took about 30 days. I don't seem to be on the hook for a RP1063, but the car is failing on both L2 and L1 chargers, so most likely another GHCA failure even though the car is not reporting any faults. It goes to Polestar Boston this Wed for who knows how long. If the loaner is not a PS3 I am inclined to take this up with PS corporate - they need to offer some remedy for the car being out of service for this long if they reasonably expect the lease payments to continue as scheduled.

Ours is a launch edition (aka: China build).

I also didn't get a fault when it didn't work on AC charging this time. Instead it just kept cycling the EVSE and getting hung-up on the "initializing" segment.

And ours is also at Polestar Boston, so maybe yours will get parked up next to ours on the lot! We do have a P3 loaner, which is the same one we had during the RP1063 repair. I know they pulled in a bunch of new P3s into the loaner pull back in July when it was obvious they were going to get hit with a bunch of owners having to leave their P3s for the RP1063 fix. So there's a good chance you'll get a P3.

 

[SAAdFlyer]

Ours is a launch edition (aka: China build).

I also didn't get a fault when it didn't work on AC charging this time. Instead it just kept cycling the EVSE and getting hung-up on the "initializing" segment.

And ours is also at Polestar Boston, so maybe yours will get parked up next to ours on the lot! We do have a P3 loaner, which is the same one we had during the RP1063 repair. I know they pulled in a bunch of new P3s into the loaner pull back in July when it was obvious they were going to get hit with a bunch of owners having to leave their P3s for the RP1063 fix. So there's a good chance you'll get a P3.

Yup, same here. Cycles on "initializing" for a while and ultimately errors out usually with a "Charge Interrupted" message. Fingers crossed on the loaner - I feel sorry for Will and the Polestar service folks for the non-stop crap they have had to deal with on this rollout.

 

[Venom21]

On the EX90 Reddit board a dealer is telling people to keep the car and just DC charge and bill the dealer/Volvo until they get the parts.

 

[9thVolvo]

On the EX90 Reddit board a dealer is telling people to keep the car and just DC charge and bill the dealer/Volvo until they get the parts.

What’s the process to bill the dealer or Volvo? Perhaps they should give everyone impacted a charge account/membership prepaid with Tesla.

 

[smartino]

When my AC charging failed Polestar sent me a 250 prepaid card that I used for DC charging. I was lucky as my GHCA was replaced quickly. So I was able to use the prepaid card on a month long road trip. I worked with my Polestar customer rep (Ronnie) to get the card. I sure hope mine doesn’t fail again.

 

[Mackt83]

....the car is immediately going back to the shop. 😕

UPDATE on page 2, post #22 as of August 25.

So, my car went into the shop back on July 7th because 1.3.17 (nevermind 1.3.18) failed to install and said I needed a service center to complete the installation. While at the service center on the 7th, that's when notification of the safety recall, RP1063, went out and they then couldn't give me the car back. So it sat at the dealer waiting on parts until I was able to pick it up this morning, 7 weeks later.

I get to the car and the first issue is that they forgot tools inside the car. There was a panel puller, a panel bladder, and long metal rod, and a battery jumpstarter all inside the car. Okay....so I take that out and walk it back to the service advisor.

I then go back to the car, adjust everything, spend two seconds looking at the Abbey Road app (which confirmed to me that at least I was on the newer software), and then I set off home, because I have a work meeting I need to get back for. Then, as I'm driving, I go to the actual software page and there it is, the same message that was there that initially had me bring the car in for service in the first place!

View attachment 37274

Also note that the car IS showing the temperature, in Fahrenheit, and that there's a 5G connection. This will matter in a moment. I notify the service advisor about the message and he reviews it with the lead tech, and they're puzzled why it's there.

So I get home, plug it in and walk away. It locks on walk away, but I also have the keyfob since I had given that to the service center.

Then I'm in the house, check the car and it says "Connected without power". So I check the Chargepoint app and it shows the charger is powered and the car isn't requesting anything. Damnit... Okay, so go back out to the garage and first...the car doesn't unlock. It doesn't sense my phone. Put the phone to the handle, and the NFC reader works and unlocks. So I'm back to door handle roulette. But back to the charging issue, the car is stuck on "Initializing" and it's cycling the charger every 30 seconds or so but not starting a charge. Awesome. I several times try unplugging and restarting the charging session and the car keeps hanging up.

So soft reset #1.

Reset completes and now the car does begin taking a charge, but.... now the cell connection is dead, the car shows zero degrees celsius, and the HVAC shows as off and that the last setting was LO, but the fan is blowing nice cool AC. Mind you the HVAC system was on before the reset and set to 72F.

View attachment 37275

View attachment 37276

Better still, if I look at the digital key settings, not only is everything gone, it now shows:

View attachment 37277

Yet the NFC portion of the digital key still works, the key still exists in Google Wallet, and weirdly....it continues to show my wife as having a digital key when hers is the shared one, not the primary one. Another soft reset did not resolve any of this. So opted to go with a hard reset, and that did resolve some of this, but still have the message about not being able to get OTAs, and the digital key I was able to completely remove and reset and it worked twice....then failed again.

For the 7 weeks we had the loaner Polestar 3 the digital key worked every single time. Charging worked every single time. The infotainment and HVAC worked as it should every single time.

I'm very much starting to think that ours has some unresolvable issues. So now they're sending back out the loaner we just had and taking this one back to the shop....AGAIN.

Exactly all the issues and then some that ive encountered as well. I hate this car so much. Its like im Beta testing this POS

 

[nbvolks]

Now 82 total days in the shop and the replacement GHCA still shows as backordered with no fulfillment date.

 

[Jupiter7]

Sorry, man!

 

[Depthcharge]

Given Volvo and Polestar's global manufacturing strategy (which in years past was a sound way to prevent slowdowns and issues with market prices, volatility, and economic slowdown), I wonder how much of this is due to new restrictions for parts and components sourced and made in other countries with final assembly at the South Carolina plant. It'd be great if they could comment on what the hold up is so you at least have some info and a venue to place your blame.

Fingers crossed for you.

 

[pgeller]

Now 82 total days in the shop and the replacement GHCA still shows as backordered with no fulfillment date.

Pretty ridiculous. I’d bet there’s one on the showroom demo. Back in the day, when I worked at Datsun, we’d convert some inventory car to a parts depot and charge to the warranty. Keeping a customer was the most important factor.

 

[jamshamdana]

Pretty ridiculous. I’d bet there’s one on the showroom demo. Back in the day, when I worked at Datsun, we’d convert some inventory car to a parts depot and charge to the warranty. Keeping a customer was the most important factor.

My car had a bad interior alarm sensor that had to be replaced not long after I first got it, and the service point's instruction from Polestar "engineering" (this is probably the US based service team) was to pull parts from one of the good cars they had on the lot to replace the sensor. However, what they didn't know was that Polestar HQ pushed an update that prevented swapping paired sensors, so they couldn't swap them and had to wait for new ones to be shipped in. Thankfully there was no backlog for the part, but they lost a few days because of that.

The joys of modern car architectures. :-/

 

[bdunc]

UPDATE August 25, 2025

So the car needs to have the GHCA (aka: onboard charger) replaced...AGAIN.

Apparently the supplier of the original, and the first batch of replacement GHCAs, fail after 3-6 months. There is a new supplier (we, here on the forum knew this), but these new GHCAs are back ordered with no ETA on fulfillment. So the car now just sits again for weeks or months at the dealer. At this rate, I'm going to get the car back right around the time it can go in for the NVIDIA chip replacement!

For those keeping score, here's the amount for time the car has been sitting at the dealer:

Original delivery date: November 1st, 2024

• 1st GHCA failure and repair: January 21st, 2025 - February 13th, 2025 (24 days)

• RP1063 recall repair: July 7th, 2025 - August 19th, 2025 (44 days)

• 2nd GHCA failure and repair: August 19th, 2025 - TBD (? days)

So in total, 75 days total including the current work through today. 75 days out of 298 days of total ownerships. In other words, the car has been in the shop 25% of the time, and that's only going to go up.

My Polestar 3 is in for service and one of the items is to get a new GHCA. Can you point me to a thread that explains info about the new supplier? How can I make sure my vehicle gets the updated one? I'd hate to have to send it back again if it fails again. It's a massive headache to not be able to charge at home.

 

[nbvolks]

My Polestar 3 is in for service and one of the items is to get a new GHCA. Can you point me to a thread that explains info about the new supplier? How can I make sure my vehicle gets the updated one? I'd hate to have to send it back again if it fails again. It's a massive headache to not be able to charge at home.

If it's in now, you'll get the newer, revised, unit.

 

[DDuck]

Now 82 total days in the shop and the replacement GHCA still shows as backordered with no fulfillment date.

I'm really sorry you are still caught in recall heck.

Not that it will help, but I really appreciate all the work you put into this community and how you seem to be able to keep better spirits than circumstances would suggest

In my case they nailed the hardware issues with the harness fix (EU, launch edition) and I haven't had any seat memory issues either since the latest software fix, despite using the primary user for myself, so there's light at the end of the tunnel.

 

[nbvolks]

New loaner swapped to me because they've sold my existing loaner. This loaner is brand new with 300 miles, and is a June '25 build. Digital key won't initialize, which it easily did when I had to do it twice on the previous loaner.

It also has something I've not seen on another P3, other than the etched version on some very early Launch Editions. It has a Polestar logo in the sunroof! And it's legit sandwiched in the glass and not some decal applied on the inside or outside.

 

[HotIce]

New loaner swapped to me because they've sold my existing loaner. This loaner is brand new with 300 miles, and is a June '25 build. Digital key won't initialize, which it easily did when I had to do it twice on the previous loaner.

It also has something I've not seen on another P3, other than the etched version on some very early Launch Editions. It has a Polestar logo in the sunroof! And it's legit sandwiched in the glass and not some decal applied on the inside or outside.

View attachment 37448

Does it light up?