....the car is immediately going back to the shop. 😕
UPDATE on page 2, post #22 as of August 25.
So, my car went into the shop back on July 7th because 1.3.17 (nevermind 1.3.18) failed to install and said I needed a service center to complete the installation. While at the service center on the 7th, that's when notification of the safety recall, RP1063, went out and they then couldn't give me the car back. So it sat at the dealer waiting on parts until I was able to pick it up this morning, 7 weeks later.
I get to the car and the first issue is that they forgot tools inside the car. There was a panel puller, a panel bladder, and long metal rod, and a battery jumpstarter all inside the car. Okay....so I take that out and walk it back to the service advisor.
I then go back to the car, adjust everything, spend two seconds looking at the Abbey Road app (which confirmed to me that at least I was on the newer software), and then I set off home, because I have a work meeting I need to get back for. Then, as I'm driving, I go to the actual software page and there it is, the same message that was there that initially had me bring the car in for service in the first place!
![Image]()
Also note that the car IS showing the temperature, in Fahrenheit, and that there's a 5G connection. This will matter in a moment. I notify the service advisor about the message and he reviews it with the lead tech, and they're puzzled why it's there.
So I get home, plug it in and walk away. It locks on walk away, but I also have the keyfob since I had given that to the service center.
Then I'm in the house, check the car and it says "Connected without power". So I check the Chargepoint app and it shows the charger is powered and the car isn't requesting anything. Damnit... Okay, so go back out to the garage and first...the car doesn't unlock. It doesn't sense my phone. Put the phone to the handle, and the NFC reader works and unlocks. So I'm back to door handle roulette. But back to the charging issue, the car is stuck on "Initializing" and it's cycling the charger every 30 seconds or so but not starting a charge. Awesome. I several times try unplugging and restarting the charging session and the car keeps hanging up.
So soft reset #1.
Reset completes and now the car does begin taking a charge, but.... now the cell connection is dead, the car shows zero degrees celsius, and the HVAC shows as off and that the last setting was LO, but the fan is blowing nice cool AC. Mind you the HVAC system was on before the reset and set to 72F.
![Image]()
![Image]()
Better still, if I look at the digital key settings, not only is everything gone, it now shows:
![Image]()
Yet the NFC portion of the digital key still works, the key still exists in Google Wallet, and weirdly....it continues to show my wife as having a digital key when hers is the shared one, not the primary one. Another soft reset did not resolve any of this. So opted to go with a hard reset, and that did resolve some of this, but still have the message about not being able to get OTAs, and the digital key I was able to completely remove and reset and it worked twice....then failed again.
For the 7 weeks we had the loaner Polestar 3 the digital key worked every single time. Charging worked every single time. The infotainment and HVAC worked as it should every single time.
I'm very much starting to think that ours has some unresolvable issues. So now they're sending back out the loaner we just had and taking this one back to the shop....AGAIN.
UPDATE on page 2, post #22 as of August 25.
So, my car went into the shop back on July 7th because 1.3.17 (nevermind 1.3.18) failed to install and said I needed a service center to complete the installation. While at the service center on the 7th, that's when notification of the safety recall, RP1063, went out and they then couldn't give me the car back. So it sat at the dealer waiting on parts until I was able to pick it up this morning, 7 weeks later.
I get to the car and the first issue is that they forgot tools inside the car. There was a panel puller, a panel bladder, and long metal rod, and a battery jumpstarter all inside the car. Okay....so I take that out and walk it back to the service advisor.
I then go back to the car, adjust everything, spend two seconds looking at the Abbey Road app (which confirmed to me that at least I was on the newer software), and then I set off home, because I have a work meeting I need to get back for. Then, as I'm driving, I go to the actual software page and there it is, the same message that was there that initially had me bring the car in for service in the first place!
Also note that the car IS showing the temperature, in Fahrenheit, and that there's a 5G connection. This will matter in a moment. I notify the service advisor about the message and he reviews it with the lead tech, and they're puzzled why it's there.
So I get home, plug it in and walk away. It locks on walk away, but I also have the keyfob since I had given that to the service center.
Then I'm in the house, check the car and it says "Connected without power". So I check the Chargepoint app and it shows the charger is powered and the car isn't requesting anything. Damnit... Okay, so go back out to the garage and first...the car doesn't unlock. It doesn't sense my phone. Put the phone to the handle, and the NFC reader works and unlocks. So I'm back to door handle roulette. But back to the charging issue, the car is stuck on "Initializing" and it's cycling the charger every 30 seconds or so but not starting a charge. Awesome. I several times try unplugging and restarting the charging session and the car keeps hanging up.
So soft reset #1.
Reset completes and now the car does begin taking a charge, but.... now the cell connection is dead, the car shows zero degrees celsius, and the HVAC shows as off and that the last setting was LO, but the fan is blowing nice cool AC. Mind you the HVAC system was on before the reset and set to 72F.
Better still, if I look at the digital key settings, not only is everything gone, it now shows:
Yet the NFC portion of the digital key still works, the key still exists in Google Wallet, and weirdly....it continues to show my wife as having a digital key when hers is the shared one, not the primary one. Another soft reset did not resolve any of this. So opted to go with a hard reset, and that did resolve some of this, but still have the message about not being able to get OTAs, and the digital key I was able to completely remove and reset and it worked twice....then failed again.
For the 7 weeks we had the loaner Polestar 3 the digital key worked every single time. Charging worked every single time. The infotainment and HVAC worked as it should every single time.
I'm very much starting to think that ours has some unresolvable issues. So now they're sending back out the loaner we just had and taking this one back to the shop....AGAIN.
