#MeToo

 

Got one as well. Think there's a chance they'll replace them with actual buttons?

 

Would love it if they did - I would still dislike the haptic buttons even if they worked as intended

 

#MeToo

 

wondering if they will communicate from which VIN they have sorted this out (i.e. already replaced)
Mine is expected this Monday, i doubt they have done any service work on stock cars.
we will see...

 

I guess you have the option of contacting Polestar and saying you won't accept delivery until the work has been completed. It depends how much of an inconvenience getting the repair done post delivery is I suppose.

What a mess this is - how did it not get picked up in the usual pre-production testing?!?

 

Booked in for November 6th. They (local Volvo Service Centre) are going to ring me a couple of days before to confirm they have the correct parts (I quoted the reference in the email to them).

 

I rang the dealership that came up on the map (Crawley) - which isn't my local Volvo dealer (Croydon) and they are checking whether Croydon can do it. Good idea to double check parts are in - is it a while you wait job?

 

I'm booked in to my local Volvo dealer next Tuesday. 🤞

I might see if I can get my hands on the yellow tyre valve caps that are missing off my Performamce wheels at the same time.

 

SWEDISH GOLD !!!!!

 

Interesting that this seems to be a hardware issue. Makes sense though - I am 2500 miles in and the frequency of button failure is on an exponential curve upwards!

 

Yeah I’ve got the same email. Will need to book it in. Had a few issues with the buttons not doing anything but put it down to software not hardware. Much like the HUD randomly not working….

 

Definitely got the problem... not had the email yet though!

 

Mine went to junk mail on Gmail despite me getting lots of emails safely from polestar in inbox so worth checking there

 

I have issues with the buttons, not sure its as bad as some have experienced. No email yet, and I have checked Junk and Spam.

 

Mine was in Junk folder like others have suggested… Called my local service centre (Volvo dealership) this morning and they have no idea what this is about and nothing flags on their system for the reference number. Have had to get Polestar involved to get in touch with them! Not great, so far and doesn’t fill me with confidence for when the car goes in as they wont know what they’re doing and likely don’t even have the parts.

 

I rang two dealers to get the repair . Both knew the recall and had it listed against my vehicle . I went with the one who had the most convenient time slot

 

I’m not having any issues with the buttons but got the email and figure I should get them changed anyway

 

That suggests they don't actually know which vehicles are affected then!

I have not had a SINGLE journey where both sets of buttons worked throughout the duration. It's mainly the left ones (they don't work 95% of the time), and occasionally the right (they are broken approximately 25% of the time).

 

I have daily issues with the buttons although I only have the car for some days now and I got no email. According to Polestar I'm not affected but I have the same symptoms most drivers are experiencing so far. They are now checking with the service center. Let's see how it goes. Would be funny if my car already has the new buttons they are now exchanging in the 'affected' cars.

 

It seems like all the cars delivered/soon to be delivered are affected due to my car needing the change aswell. My car is not yet delivered. The delivery day is 31st of this month. I asked this from Polestar support and they try to get the replacement done before delivery or we arrange a service time after delivery.

 

From what I've read it's impossible to see a pattern in the recalls. Early and late deliveries alike are being recalled. Granted I'm not reading every single FB post about this, but it looks random to me.

I take it for granted that mine (to be delivered second week of Nov) is impacted.

Pål Engh, who is a poster here, posted a pic of the modules side by side and the change is SW 0302 to SW 0303 and no change in HW.

 

I booked in at Watford Volvo to get the buttons changed. They knew all about it and said it will only take an hour so I can wait

 

And there is a lesson about having a piece of software driven hardware in a vehicle where the firmware cannot be remotely updated... I know it's only a button module but this has now probably cost them way more than it would have cost to make these things remote-reflashable...

 

Me too

 

I’m booked in at Bedford Volvo in early November. They knew all about the recall and also have another P4 booked in ahead of mine.

 

Booked into Bedford Volvo yesterday. I didn’t get a recall, when I shared issues with PS support (steering wheel buttons, pilot assist, connectivity, etc) they said I should take it in to be checked. Bedford Volvo knew about the issue and booked it in without any hassle. Hope it will fix the probs🤞

 

Received email yesterday. Buttons left and right locked every now and then. Booked for 5th of November along with the change for winter tires.
My guess: all vehicles are affected. Conditions to trigger the problem are many and involve sw and hw integration. Not sure it will be solved only changing the buttons. I would prefer to change them for traditional buttons but I don’t think it will happen.

 

My P4 was delivered 30th September. Was onto Polestar from day 2 stating there was an intermittent issue with steering wheel buttons. They eventually sent an engineer out on 15th but he could not find an issue. Emailed again on 21st and they asked me to perform a reset !!
No recall received yet, but have just sent email today. Hopefully gets sorted.

 

My buttons have been replaced and now work as intended. The right hand side were always ok, the left side not. Now the left side work properly, but you do still need to be quite precise with where you press - quite close to the centre button as opposed to on the outer edges. I tested it extensively and it's fine. The car was with them for less than an hour and it was the first P4 they'd seen.

I also mentioned the fact the car sometimes doesn't unlock when you approach with the key fob, more often that not in the morning. Apparantly this is because the car goes into a deep sleep when left for a number of hours and the EX30 exhibits the same behaviour. I'm not 100% convinced as even when I've fired up the heating (which often takes two goes - waking the car up?) the car still doesn't unlock on approach. Maybe there are different systems to wake up.

Anyway, as experiences go it was painless and as good as these things can get.

 

Good to hear the button fix has worked. Mine is booked in for next week.
The unlocking issue is something I have experienced too.
Other annoying issues HUD keeps disappearing, main screen goes blank when you need it most and gesture boot opening is random.
All that said, I’m really enjoying the car.

 

I find the kick to open much less useful than on the PS2 given the excellent position of the button that can comfortably be pressed even with shopping bags in both hands.

 

I have just had mine done - the car seemed to be fighting back a bit and it took them 90 minutes - it was the first they had done. Now, I offer no explanation for this at all, but the Pilot Assist now works and changes lanes reliably and without cancelling as it always did before. I also notice that the drive screen phone graphic now shows ring and cancel which was always a guess before. Seems to have fixed some bits and they promise an OTA ‘very shortly’.

 

Are there any physical changes to the buttons or do they look exactly the same?

 

My local Polestar space said it is a hardware change in addition to software when I asked. They seemed to be well across it and at least here in Australia, the replacements are being fitted at port.