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Support escalation

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312 views 1 reply 2 participants last post by  AlexanderSwe  
J
#1 ·
Has anyone had success, or can share any tips on how to get a support issue escalated? I'm nearly 3 weeks in from handover and still don't have working internet in the car.

I'm on my 10th call into the UK support number and am consistently fobbed off - the technical team in Sweden are looking at it / it's with Vodafone..

This is the worst customer experience I've ever had and just don't know how I'm going to get this issue resolved.
 
A
#2 ·
Personally i go directly to the service center for issues. goes a lot quicker but thats more for other issues.

I had similar issue with internet in my car but wasnt possible to escalate and they solved it after 3 weeks. annoying yes but i used hotspot from phone in the meantime. That time it actually was an issue with Vodafone and therefore polestar couldnt do it quicker.
 
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