FYI - I am researching other posts, but for the most part it seems either A) their cars were left inactive for long periods of time (multiple days) and/or B) people still have some power in the car. Still searching for anyone who lost all power in matter of hours while plugged in.

 

RE: "No indication light on at charger."

Is your home charging station active?

 

Is your home charging station active?

I trickle charge at the moment 110 plugged into the wall socket. But yes. Charging wire has white light that it is getting power, but not blinking to indicate car is charging.

 

If the light next to the release button is on, then there should be power to disengage the locked cable from the car?

 

Have you unplugged the cable from the 110V source, and then re-plug?

Yes - I have tried that a few times. No change in car status when I do that. Only thing that happens is on the charging cable itself.

 

I see what you are asking - I just meant there seems to be absolutely no power. the light next the plug (that will typically be green, yellow or red) is simply off like everything else. But the light on the charging cable (the one that came with the car) has a white light on.

 

12v battery might be discharged. There are instructions here on the forum on how to expose the battery. Connect a battery charger.

 

cool - was thinking this was what I should try, just getting second opinions since CS is closed. thanks!

 

Have you unplugged the cable from the 110V source, and then re-plug?

 

Just to be clear, which one of these is your situation:

Pure progressive performance | Polestar

 

Just to be clear, which one of these is your situation:

Pure progressive performance | Polestar

when I unplug (at wall) and then plug in the charging cable will immediately go a 'pinkish hue' for a few seconds and then go solid white. No change at car, no power, no lights.

 

One thing I would try is to wiggle the plug to see if your solid white light goes from steady on, to flashing on....

 

FYI - If all the systems are working correctly, and you don;'t have a short in the 12v battery, the traction battery, even with 40% SOC, will automatically re-charge your 12v battery. I am 100% sure of that. But only if there isn't some other issue...like a bad 12v battery.

Also, when the traction battery is charging, it also will re-charge the 12v, as needed.

 

ok - I went and tried one more time. plugged in at wall. wiggled charger and it is now unlocked! It was definitely stuck before. BUT - I replug and still no change at car. Still solid white on charging cable and no light at charger or in car.

 

Going to leave it plugged in, while I go run an errand (in my other car ;-) Will see if anything happens to 'kick into gear' while I'm out.

 

Well, that's some progress. From the link I said, if it's "solid white" on the charge cable:

The charging cable is ready to be plugged into the vehicle.

If the LED indicator is white but charging is not possible: Unplug the charging cable from the charging socket. Plug the charging cable back into the charging socket. If the indicator doesn't begin flashing white within 10 seconds, unplug the charging cable from both the charging socket and the wall outlet. Plug the charging cable back into the charging socket and the wall outlet. If the problem persists, contact Polestar Customer Support.

 

Hard to say whether it's the charging cable that's at fault, the 12v battery, or something else.

If you want to learn about your car, and you have a trickle charger or 12v jump box at home, you might try pulling off the cowling on the right side of the car (while facing the car from the front) to access the jump points for the 12v battery....Since this would be your first time, would take about 10 min...happy to walk u through it if you care to try?

 

Appreciate the help. Need to turn my attention elsewhere for while but if I have time later I will try.

 

Best of luck. Better that it happen at home, than when miles away from home.

 

If I had to guess, I'd say you have a defective 12v battery, or loose connection...given no power to the car. Normally, and like I said, if things are working as they should, the 12v battery should have been automatically charged during the time you were charging the traction battery. But if the 12v battery goes down, or the connection stops, say, then that will shut down the operating system and controls for the car...including charging the traction battery will be discontinued.

Given the order of events that you described, I would say that sometime during your charging of the traction battery, either the 12v battery had an issue, or a connection from the 12v battery opened/shorted...thus discontinuing power to the rest of the polestar systems....and if they go down, you won't be able to charge your traction battery.

It's not the end of the world, but the only way you can self diagnose to determine if it's the 12v battery, is to try and jump start. If you haven't tried before, I think it's a good thing to learn...ie, better at home than while on the road. Also, I would recommend, as I did a long time ago, get a BT 12v battery monitoring system. You can get from Amazon for about 30dollars and you attach it to the battery. You can access the health of your battery anytime you want through it's Blue Tooth connection. That way you will always know if your battery has issues before something happens.

 

OK - I don't have jumper cables but I do have triple A! They arrived in 15 minutes and we were able to jump start the car. they suggested I bring in the car/get a new battery. The only thing that still makes me nervous is that although it is now charging, the screen indicates 0 mi/h 1~ 12/48A 114V

I know trickle charge is slow (I have done that the whole 2 years I have owned it so far), but I don't recall it ever saying 0 mi/h

Just nervous there is something wrong. The only time that has happened was after a reboot once the amperage limit was reset to a very low number. I checked that and it is set at 48 amps so that is not the issue this time.

 

FYI, if your charging cable is locked in, you can manually unlock it my using a screwdriver or long tool to hit a little button above the charging port.

 

FYI, if your charging cable is locked in, you can manually unlock it my using a screwdriver or long tool to hit a little button above the charging port.

THank you! I did not realize that.

 

update - went back to car and it now says 3 mi/h being added which is much more what I would expect.

 

Good to hear.

I would get a 12v car battery monitor, so you can easily keep track of the health of your battery. Also, I probably would take it into Polestar to have them check out the 12v battery to see if there is anything wrong with the battery or connections. Not normal for the 12v battery to go dead while charging?

 

if you haven't already taken any panels off affixed with push fasteners it is relatively easy. The center pushes in and then the fastener can be lifted out. The right panel under the hood just pulls out once the fasteners are removed. Right of the storage bin you will see the 12v battery and positive terminal exposed. I used a ground wire attached to the frame below under the frunk storage bin for the negative terminal. I noticed just getting 12v power to that battery was enough to jump the car when my 12v died.

 

Just seeing the pics and info here. thanks so much! Had no problem getting cover off. Is there a trick to getting those button thingy's back in and locked? Car has been running fine since it was jumpstarted. I have it scheduled for a diagnostic check next week at a local Polestar Service center. Hoping they can figure out what caused the battery drain.

 

Yes, since the 12v battery doesn't have to run a starter motor, like in ICE cars,...but just enough juice to activate the electronics, the required amount of juice needed from the jumper box is minimal. Once the 12v systems are functional, the 12v battery should then be automatically re-charged by the traction battery. There is no alternator in a EV, so keeping the 12v charged is from the traction battery.

I think those that have had a relatively new battery go dead, need to satisfy themselves whether the battery is defective, and can't hold a charge. That's where the battery monitor would help you to make that determination.

 

Where exactly is the 12VDC battery? What group size is it? Does anyone have a picture of it in the car handy?