[Tacoenthusiast]

My car has been down for a month, polestar has been paying for a rental this whole time for me

 

[polestarinaustin]

Are they providing you with a comparable loan car in the meantime?

They gave me a loaner car (Volvo S60) for the moment, but if this takes weeks if not months for the part to arrive, I have to pay for the gas for the entire time 🥶

 

[Mick]

bad inverter...reminds me of the very early days with UK deliveries.

 

[gray52452]

bad inverter...reminds me of the very early days with UK deliveries.

How do I tell if I have a launch edition? I got mine off the lot as a 21MY and I’ve had to get my inverter replaced very early on in my ownership. I also had a ECM replaced around the March timeframe. I picked it up September of 21 if that matters.

 

[polestarinaustin]

How do I tell if I have a launch edition? I got mine off the lot as a 21MY and I’ve had to get my inverter replaced very early on in my ownership. I also had a ECM replaced around the March timeframe. I picked it up September of 21 if that matters.

Did you also have the propulsion system failure issue? Does the replacement of the inverter help?

 

[polerad]

How do I tell if I have a launch edition? I got mine off the lot as a 21MY and I’ve had to get my inverter replaced very early on in my ownership. I also had a ECM replaced around the March timeframe. I picked it up September of 21 if that matters.

all MY21 cars were launch editions

 

[P_Gravity]

They gave me a loaner car (Volvo S60) for the moment, but if this takes weeks if not months for the part to arrive, I have to pay for the gas for the entire time 🥶

That is not a comparable car. The thing is if they keep the car for more than 30 calendar days, you will have a lemon law claim. If they give a comparable car ( Another Polestar 2 or C40 or XC40), then the 30 days thing wont apply and they can keep it as long as they please.

In your case, I would push polestar to pay for your Gas, they did it for me.

 

[polestarinaustin]

That is not a comparable car. The thing is if they keep the car for more than 30 calendar days, you will have a lemon law claim. If they give a comparable car ( Another Polestar 2 or C40 or XC40), then the 30 days thing wont apply and they can keep it as long as they please.

In your case, I would push polestar to pay for your Gas, they did it for me.

Thank you so much for your advice. I am dealing with Polestar Austin and I will see what they can do. They told me they could give me a Polestar loaner once they have one available, but I don't know when it could happen.

 

[JRRF]

How do I tell if I have a launch edition? I got mine off the lot as a 21MY and I’ve had to get my inverter replaced very early on in my ownership. I also had a ECM replaced around the March timeframe. I picked it up September of 21 if that matters.

If I recall correctly, all the early deliveries in the US were delayed because they had to replace the inverter on all of them. Maybe they missed yours.

 

[polestarinaustin]

If I recall correctly, all the early deliveries in the US were delayed because they had to replace the inverter on all of them. Maybe they missed yours.

Mine is a 2022 model, with single motor, though, so I am not sure my Polestar belongs to these early deliveries.

 

[JRRF]

Mine is a 2022 model, with single motor, though, so I am not sure my Polestar belongs to these early deliveries.

No. The early deliveries were all 2021 Launch Edition cars.

 

[gray52452]

Did you also have the propulsion system failure issue? Does the replacement of the inverter help?

I had an incident where the car was stuttering when I drove it. It wouldn’t go over 10 mph and it literally was like driving a car that was being shaken like a Polaroid picture.

I was in turtle mode despite being at >50% SOC and I got a propulsion error during this fun.

 

[gray52452]

all MY21 cars were launch editions

Got it. Thank you.

 

[gray52452]

If I recall correctly, all the early deliveries in the US were delayed because they had to replace the inverter on all of them. Maybe they missed yours.

I read this somewhere on the forums and assumed mine was fixed but that was the issue the space told me was happening.

 

[polestarinaustin]

Update: I got my P2 back after a week at my local Polestar Space. They claimed that they have replaced the inverter and it should fix the propulsion system failure due to "internal memory loss."

Although they initially suggested that the inverter has to be shipped from oversea and they don't have an ETA for the part, it arrived last Friday. I don't know if it helped (I doubt it) but I did complain to Polestar Customer Service via the Chat function last Friday about my P2's persistent propulsion issue after only 2 months' ownership and 1,800 miles.

I hope this will be the last time I visit Polestar services until next scheduled maintenance in two years.

 

[Ale]

Update: I got my P2 back after a week at my local Polestar Space. They claimed that they have replaced the inverter and it should fix the propulsion system failure due to "internal memory loss."

Although they initially suggested that the inverter has to be shipped from oversea and they don't have an ETA for the part, it arrived last Friday. I don't know if it helped (I doubt it) but I did complain to Polestar Customer Service via the Chat function last Friday about my P2's persistent propulsion issue after only 2 months' ownership and 1,800 miles.

I hope this will be the last time I visit Polestar services until next scheduled maintenance in two years.

Definitely keep us updated. I'm doubly interested in your experience since we have the same dealership.

 

[polestarinaustin]

Definitely keep us updated. I'm doubly interested in your experience since we have the same dealership.

I truly hope that I won't have to update anymore because I hate to encounter this issue again

Polestar Austin handled the situation adequately, though the promised 2.2. update with CarPlay was not there when I pick up the car. I am not in urgent need of CarPlay and I don't want to go back to the service department again, so be it.

 

[AgtFranks]

Update: I got my P2 back after a week at my local Polestar Space. They claimed that they have replaced the inverter and it should fix the propulsion system failure due to "internal memory loss."

Although they initially suggested that the inverter has to be shipped from oversea and they don't have an ETA for the part, it arrived last Friday. I don't know if it helped (I doubt it) but I did complain to Polestar Customer Service via the Chat function last Friday about my P2's persistent propulsion issue after only 2 months' ownership and 1,800 miles.

I hope this will be the last time I visit Polestar services until next scheduled maintenance in two years.

Sweet, I’m a bit over 3K miles since mine has been fixed and no other issues that need to go to Volvo for.


Sent from my iPhone using Tapatalk

 

[EdB]

My post this morning disappeared for some reason, and I am re-posting it again below:
-------------------------------------------------------------------------------------------------------------------

I am waiting for the car to be towed to my nearby Space as I am typing this message on my phone. Very frustrating experience. Please pardon the typos and the dirty screen when you read this post.

I thought I could be spared by many problems discussed on this forum, but I guess I am not the lucky one.

Only after 1,918 miles, my 2022 single motor Polestar refused to move when I returned to the car after driving for like 20 minutes this morning. I got two error messages, indicating propulsion system failure and acceleration performance reduced. The little yellow turtle appeared on the dashboard and my car is not driverable.

Adding insult to the injury, neither the SOS nor the Connect button were able to get me to the Polestar service for an hour. I got through the line a couple of times but the call quality was terrible and dropped. I am in the downtown area of my city so the cell service should be good. I finally Google the Polestar roadside assistance number and called through my cell phone.

Don’t get me wrong, I love this car when it works well. Unfortunately it’s probably not very reliable, at least in my case. The propulsion system warning has happened before but the car was driverable. So I took the car to the Polestar Space a few weeks ago, and they assured me the problem was fixed. I guess not. There is a reason it ranked last in the recent JD Power survey.

UPDATE1: While waiting for the towing service, I left and locked the car to make a quick phone call. When I returned to the car after 5 minutes, everything functions as normal again. I immediately drove to the nearby Polestar Space, which is only 4 miles away from where I was.

Let's hope it will be a quick fix. It is frustrating that I just had the car at the Space for the same issue a few weeks ago when the car was still driveable.

BTW, the towing service just texted me that they will be there in 90 minutes. I am fortunate that I don't have to wait for them.

UPDATE 2: I got my P2 back after a week at my local Polestar Space. They claimed that they have replaced the inverter and it should fix the propulsion system failure due to "internal memory loss."

Although they initially suggested that the inverter has to be shipped from oversea and they don't have an ETA for the part, it arrived last Friday. I don't know if it helped (I doubt it) but I did complain to Polestar Customer Service via the Chat function last Friday about my P2's persistent propulsion issue after only 2 months' ownership and 1,800 miles.

I hope this will be the last time I visit Polestar services until next scheduled maintenance in two years.


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My post this morning disappeared for some reason, and I am re-posting it again below:
-------------------------------------------------------------------------------------------------------------------

I am waiting for the car to be towed to my nearby Space as I am typing this message on my phone. Very frustrating experience. Please pardon the typos and the dirty screen when you read this post.

I thought I could be spared by many problems discussed on this forum, but I guess I am not the lucky one.

Only after 1,918 miles, my 2022 single motor Polestar refused to move when I returned to the car after driving for like 20 minutes this morning. I got two error messages, indicating propulsion system failure and acceleration performance reduced. The little yellow turtle appeared on the dashboard and my car is not driverable.

Adding insult to the injury, neither the SOS nor the Connect button were able to get me to the Polestar service for an hour. I got through the line a couple of times but the call quality was terrible and dropped. I am in the downtown area of my city so the cell service should be good. I finally Google the Polestar roadside assistance number and called through my cell phone.

Don’t get me wrong, I love this car when it works well. Unfortunately it’s probably not very reliable, at least in my case. The propulsion system warning has happened before but the car was driverable. So I took the car to the Polestar Space a few weeks ago, and they assured me the problem was fixed. I guess not. There is a reason it ranked last in the recent JD Power survey.

UPDATE1: While waiting for the towing service, I left and locked the car to make a quick phone call. When I returned to the car after 5 minutes, everything functions as normal again. I immediately drove to the nearby Polestar Space, which is only 4 miles away from where I was.

Let's hope it will be a quick fix. It is frustrating that I just had the car at the Space for the same issue a few weeks ago when the car was still driveable.

BTW, the towing service just texted me that they will be there in 90 minutes. I am fortunate that I don't have to wait for them.

UPDATE 2: I got my P2 back after a week at my local Polestar Space. They claimed that they have replaced the inverter and it should fix the propulsion system failure due to "internal memory loss."

Although they initially suggested that the inverter has to be shipped from oversea and they don't have an ETA for the part, it arrived last Friday. I don't know if it helped (I doubt it) but I did complain to Polestar Customer Service via the Chat function last Friday about my P2's persistent propulsion issue after only 2 months' ownership and 1,800 miles.

I hope this will be the last time I visit Polestar services until next scheduled maintenance in two years.


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Same issue propulsion system failure on my brand new 2 month old 2023 Polestar 2. I am so disappointed in this car. The screen freezes often and then goes blank. Not very comforting. Miss my Tesla 3 - so much more reliable. My car is a couple of hours away - no idea when I will get it back. They had told me -if anything happens the flatbed it and bring me a polestar or a Volvo. Well that didn't happen. I am driving an Enterprise Honda Accord. Ugh...

 

[polestarinaustin]

Same issue propulsion system failure on my brand new 2 month old 2023 Polestar 2. I am so disappointed in this car. The screen freezes often and then goes blank. Not very comforting. Miss my Tesla 3 - so much more reliable. My car is a couple of hours away - no idea when I will get it back. They had told me -if anything happens the flatbed it and bring me a polestar or a Volvo. Well that didn't happen. I am driving an Enterprise Honda Accord. Ugh...

I know how you feel--I was very frustrated with the propulsion system failure issue. On the bright side, this problem never occurs again (yet) after they replaced the converter.

I did not experienced the screen freezes issue, what is the software version on your P*2?

As for driving a Honda Accord as a loaner, that definitely sucks. Can you ask them to swap it with a P*2 loaner should it be available later? At the minimum, email Polestar customer support, and you should get all the gas expenses covered.